ASQ Montreal – Page 25 – Promote/enhance the quality profession

Voice of The Customer | Voix du Client

Voice of the Customer / Cesar Camargo / 2022-03-11 / NL-V72-03

Par Tooraj Khalili, ASQ member (English text follows)

Approfondir l’efficacité énergétique avec l’ISO 50001 Management de l’énergie (Energy efficiency improvements with ISO 50001 Energy Management) avec Cécile de Villemeur et Denis David le 23 février, 2022.

Parmi tous les participants, 17 ont répondu à notre sondage de clôture. Vous lui avez attribué un taux de satisfaction global de 90%. Les participants ont particulièrement apprécié l’échange avec 90% de satisfaction. Quant au sujet, à l’approche et à l’intervenant, le taux de satisfaction est de 84% chacun. Le webinaire a débuté par une période de réseautage d’environ 30 minutes. Il est également important de souligner que ce webinaire en français a attiré des personnes de Montréal et de ses environs, alors que le reste des participants étaient de France.

Une grande majorité d’entre vous souhaiterait assister à un autre événement et c’est pourquoi nous vous invitons au prochain webinaire en anglais Split personalities of QMS under FDA QSR, ISO 13485, & MDSAP – Medical devices industry regulations (Les dualités d’un système QMS dans l’industrie d’appareils médicaux) avec Michelle Lotte ce 30 Mars 2022 à 19:00. Une opportunité de réseautage débutera à 18:30. Information.

Of all the participants, 17 responded to our closing poll. You gave it an overall satisfaction rate of 90%. The participants particularly appreciated the exchange with 90% satisfaction. As for the subject, the approach and the speaker, the satisfaction rate was 84% each. The webinar began with an approximately 30-minute networking period. It is also important to underline that this French webinar attracted people from Montreal and its surroundings, while the rest of the participants were from France.

A large majority of you want to attend another webinar event, which is why you are invited to our next event Split personalities of QMS under FDA QSR, ISO 13485, & MDSAP – Medical devices industry regulations with Michelle Lotte (in English) which will be on 30 March 2022 at 19:00 with a Networking Opportunity at 18:30. Information.

Voici quelques prochains événements | Here are some future events:
♦ 27 April/Avril : Pecha Kucha Night Returns – 20 images x 20 seconds — four presenters, 6 minutes 40 seconds each | quatre présentateurs, 6 minutes 40 seconds chaque (Webinaire bilingue | Bilingual Webinar) Information.
♦ 25 May/Mai : “B Corp” certifications (Les certifications “B Corp”) with Dre Carolee Rigsbee (Webinaire en anglais | Webinar in English) Information.

Voice of The Customer | Voix du Client Read More »

Advertising Space for Rent | Espace publicitaire à louer

Advertising Space for Rent / Michael Bournazian / 2022-03-11 / NL-V72-03

If you or your company would like to advertise in our monthly newsletter, please contact me directly by clicking one of the links below this picture. Also, see the “Advertising Rates” section further down for ad sizes and associated rates.

Contact Michael Bournazian, Newsletter Editor

Advertising Space for Rent | Espace publicitaire à louer Read More »

Next Event | Prochain Événement

Next Event / Samira Kazemi / 2022-03-11 / NL-V72-03

Photo by Piron Guillaume on Unsplash

Trying to maintain compliance under FDA QSR, ISO 13485, and MDSAP can leave a company with a QMS (Quality Management System) identity crisis.
(Texte en français suit)

This webinar will discuss strategies to manage regulations, risks, and audits in the medical device industry for the US & Canada. Specifically, we will explore differences in ISO 13485, FDA, and MDSAP audits and the impact on audit management and the structure of the quality management system.

About our speaker: Michelle Lott, is a principal and founder of leanRAQ. She has supported 100+ companies with regulatory strategy, regulatory submissions, quality systems compliance, due diligence, technical support services – and grief counseling(!), because dealing with regulators can be emotionally draining. Her clients delegate those things to her, so they can focus on winning in the marketplace. Michelle served a four-year term on the FDA Device Good Manufacturing Practices Advisory Committee (DGMP), holds a BS in Chemistry from Troy State University and is a Certified Executive Leader in Regulatory Affairs from RAPS and Kellogg University.

Join-us !

Essayer de maintenir la conformité aux normes FDA QSR, ISO 13485 et MDSAP peut laisser une entreprise avec une crise d'identité du SMQ (Systèeme de management de la qualité).
Ce webinaire abordera les stratégies de gestion des réglementations, des risques et des audits dans l'industrie des dispositifs médicaux aux États-Unis et au Canada. Plus précisément, nous explorerons les différences entre les audits ISO 13485, FDA et MDSAP et leur impact sur la gestion des audits et la structure du système de management de la qualité.

Au sujet de notre conférencier : Michelle Lott, est directrice et fondateur de leanRAQ. Elle a aidé plus d'une centaine d'entreprises dans les domaines de la stratégie réglementaire, des soumissions réglementaires, de la conformité des systèmes de qualité, de la diligence raisonnable, des services d'assistance technique - et du conseil en matière de deuil ( !), car les relations avec les autorités réglementaires peuvent être émotionnellement épuisantes. Ses clients lui délèguent ces tâches afin qu'ils puissent se concentrer sur leur réussite sur le marché. Michelle a siégé pendant quatre ans au Comité consultatif sur les bonnes pratiques de fabrication des dispositifs (DGMP) de la FDA. Elle est titulaire d'une licence en chimie de l'université d'État de Troy et a obtenu le titre de "Certified Executive Leader in Regulatory Affairs" du RAPS et de l'université Kellogg.

Rejoignez-nous !

Next Event | Prochain Événement Read More »

Student Outreach | Sensibilisation étudiante

Student Outreach / Chantale Simard / 2022-03-11 / NL-V72-03

Student Outreach | Sensibilisation étudiante Read More »

Wisdom from our Wisest | Sagesse de nos plus sages

Various Articles / Michael Bournazian / 2022-03-11 / NL-V72-03

By Eric Hosking, Section Treasurer, Membership Chair, ASQ CQE, CSSBB and CQA

CLIQUEZ POUR L’ARTICLE EN FRANCAIS

Did you know that we have a number of ASQ Montreal Section members who have been with the section for more than 40 years. Four decades! What do you think they can tell us about the evolution of Quality in Quebec? What do you think they can tell us about being successful in the quality profession? What was their quality path and why have they chosen to be with the ASQ for so long?

We asked Marcel Charbonneau, who joined the ASQ 49 years ago, and he provided this fascinating story:

QUALITY – A PERSONAL STORY

Marcel Charbonneau, T.P., ASQ CQA
ASQ #00008263, Senior Member

MY BEGINNING

I started in 1968 as a chemistry laboratory technician at Canadian Arsenals Ltd where I showed myself to be very versatile; I worked in the laboratories of non-destructive & destructive testing and QA metrology. My employer encouraged us to pursue studies by reimbursing the costs following successful completion of the courses.

The Human Resources department informed me of a program in quality CQ / QA, the COSE (Centre d’Organisation Scientifique de l’Entreprise). After 4 years of evening classes I completed the quality engineering analyst program, a program of more than 1900 hours.

In subsequent years I attended and participated in more than 300 hours of training through courses and seminars on management, quality improvement, new revisions of ISO 9000 standards and auditor training with ETI – ASQC Milwaukee and Canadian universities. During this training I had world renowned professors: Joseph M. Juran, W. Edwards Deming, Frank M. Gryna.

The COSE program, in French, was developed by Mr. Denys A. Pilon who was my teacher in quality management, mentor and friend. This program and the exams were based on the program of ETI – ASQC and the CQE certificate of ASQC. ASQC Montreal Section supported this program.

There were no such programs at that time in CEGEPs or universities. A committee made up of Denys A. Pilon, Pierre Caillibot, Philippe Lecompte, Michel Rhéaume and Jean-Pierre Amiel participated in the creation of the certificate in quality management at l’École de technologie supérieure (ÉTS). Following its inauguration in 1982, ÉTS continued the work and several of our members were invited as lecturers.

AMERICAN SOCIETY FOR QUALITY CONTROL – ASQC

Mr. Denys A. Pilon, B.Sc., CQE, Senior and Fellow ASQC, Member of the International Academy of Quality and several years of experience in the industry in quality, consultant and trainer in quality management, helped me discover the ASQC. I joined him as a member of ASQC Montreal Section 0401 in 1973.

In order to be able to bring together Francophones working in the field of quality, we obtained accreditation from ASQC Milwaukee for the formation of the Section Québécoise 0404 of the ASQC in May 1974. Since that time, I have always been involved as a volunteer. I have held all the executive positions: secretary, treasurer, 2 terms as section chair, newsletter editor, and I was responsible for the program of activities, etc.

Section 0404 held 18 conferences during the 37 years of its existence, organized with partners such as COSE, AQQ (Association Québécoise de la Qualité), ASQ Montreal section 0401, SRE (Site Reliability Engineering), OTPQ (Ordre des Techniciens Professionnels du Québec), BCM (Le Bureau de Commerce de Montréal), MQQ (Mouvement Québécois de la Qualité), ÉTS, Club Maillage Qualité de Lanaudière and l’Ordre des ingénieurs du Québec (OIQ).

I was co-president with David Tozer, from ASQ Montreal Section 0401, in 1986 for the bilingual colloquium: “DESTINATION QUALITY”, during Quality month. As a volunteer, I participated in at least 20 other conferences.

During those years, mainly though the ASQ and our conferences, I met several people with very interesting experiences from various backgrounds who made me realize that each organization is not unique, that is to say that whether quality management is for the military, food, telecom or pharmaceutical products, etc., we all live the same realities. Giving customers what they asked for: i.e. designing and producing it in a committed organization with competent staff.

Networking also allowed me to climb the internal corporate ladder and apply elsewhere to better fulfill myself. It is my observation that a member of the ASQ must maximize their status by getting involved in their section, even the smallest tasks will allow a member to know the organization and to assert his or her skills.

In 1982-83 I teamed up with other quality professionals who founded the AQQ (Association Québécoise de la Qualité) which became the MQQ (Mouvement Québécois de la Qualité). We needed to have a 100% Quebec and French-speaking group to better communicate and teach quality management in all Quebec companies.

Since Section 0404 had members with ASQ certifications, we offered courses, in French, to prepare for the ASQ exams. We used the references recommended by the ASQ for the CQA, CQT, CQE, CSSGB, CSSBB and CMQ/OE.

I obtained a CQA in 1992 and with my experience I also gave training.

Other colloquium souvenirs

MY CAREER

My involvement in the various functions and my continuous training have allowed me to climb the ladder in my organizations.

I have held various positions: technical officer in the technical manufacturing department; technical officer in the QA (Quality Assurance) department and QA supervisor in a manufacturing company (Canadian Arsenals Ltd). In January 1980 I was promoted to manager of the QA department. The company worked with the DND 1016, MIL-I-45208 and AQAP-4 standard: “Company Inspection System”. My department included 40 people and a supervisor in each sector: QA, QC and labs.
During my last year at Canadian Arsenals Ltd, I worked on making QA system documentation compliant to DND 1015, MIL-Q-9858a and AQAP-1 (early military quality system standards).

At the end of 1987, I joined the Canada Post Corporation Montreal division as a quality manager, as part of the corporate team. With a small team we had to audit the mail sorting processes: manual and mechanical, PCB installation inspection, cause and effect analysis and CA (Corrective Action) of the different processes.

At the beginning of 1990, I got a dream job with a team of professionals to participate in the realization of gigantic projects of the SEBJ (Societé d’Énergie de la Baie James) phase 2, as a QA Representative with responsibility for supervision, evaluation and audit of subcontractors and equipment suppliers. The contracts required Canadian standard Z299.1; .2 or .3-1985. Companies have since moved away from these standards, with the arrival in Canada in 1991, of ISO 9001 or 9002-1987 standards.

At the end of my SEBJ contract I worked as an advisor, auditor and quality trainer at Multiqualité Inc, Warnock Hersey, Accademia Qualitas and STAT-A-MATRIX.

The last 13 years of my career were spent at QMI division of CSA as Head of Sales and Training, supervising a team, drafting service offers, meeting clients, presenting QMI services at business fairs and giving training on the ISO 9001 standard and auditor courses. As a Chief Auditor, ISO QMS, I carried out more than 800 monitoring and recording audits in chemical, paper, mechanical welding, machining and electromechanical manufacturing companies.

I volunteered as an assessor 2007 and 2008 and chief assessor 2009 at the Grand Prix Québécois de la Qualité organized by the MQQ and the Government of Quebec.

I was able to succeed thanks to my continuous training. If I had to do it again, I would go into industrial engineering by specializing in quality management.

MY ASSOCIATION

We need to come together and get involved by joining an association.

As a member of the ASQ, I was able to benefit from a vast network both for training and their certifications and from recognition by my peers, which is an asset with American customers or suppliers.

Members must be involved when participating in activities. During speaker events for example, I observe that they should ask more questions and voice their opinions in order to better understand and even challenge the speaker.

New members, by participating in their association, will be able to improve their network of contacts which may lead them elsewhere to new and exciting opportunities.

After all my years with the ASQ and my section, I can say that my involvement has allowed me to benefit, to succeed and to evolve. As you have read, I left my first employer after almost 20 years and it was my best decision.

Much remains to be done to improve quality. I believe that the teaching network of technical CEGEPs and universities must include the notion of quality management. It’s everyone’s business, not just one particular group. Everyone is concerned: designer, expert, manager, specialized worker, etc. and they must know the tools for measurement, improvement and communication. These concepts must be integrated into the management of regular work in the same way as productivity, performance, safety and the environment.

It seems Utopian to think that the system will change, but all our little gestures count and can advance the cause that is close to our hearts and that is why I am still a member of my Montreal section of the ASQ.

In 2012, I had the honour of receiving tributes and thanks from the ASQ Section Montréal francophone 0404 for my exceptional contribution to the section and to the promotion of quality in French in Quebec.

I am very proud to have joined an association where I was able to develop professionally and make friends with people dedicated to a great cause. Since my retirement in 2008, I have continued my participation in activities, and I continue to support voluntarily, following the merger of the two Montreal sections.

I stay in contact with professionals, I stay informed on topics related to quality and I allow myself to voice my opinions based on my experience.

If you enjoyed this article, send your comments to the Membership Chair, and we will share them with the author.

Wisdom from our Wisest | Sagesse de nos plus sages Read More »

ASQ Yearly Membership Coming Due Soon | L’adhésion annuelle de l’ASQ arrivera bientôt

Section News / Michael Bournazian / 2022-03-11 / NL-V72-03

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

Just a quick reminder to all active ASQ Montreal 401 members that the deadline for renewing your membership in March 31, 2022.

Juste un rappel rapide à tous les membres actifs de l’ASQ Montréal 401 que la date limite de renouvellement de votre adhésion est le 31 mars, 2022.

ASQ Yearly Membership Coming Due Soon | L’adhésion annuelle de l’ASQ arrivera bientôt Read More »

Had You Been There | Si vous étiez présent

Last Event Review / Michael Bournazian / 2022-03-11 / NL-V72-03

Approfondir l’efficacité énergétique avec ISO 50001

Par Veronika Keller, Expert en Management de la Qualité (English text follows)
Un sommaire de la présentation de Denis David et Cecile de Villemeur du 23 février, 2022.

Je suis allée à cette activité pour en apprendre un peu plus sur la norme ISO 50001. Je connaissais déjà la norme ISO 14001 comme la plupart d’entre vous, mais je voulais en savoir plus.

Alors que la norme ISO 14001 a comme objectif une gestion des aspects et impacts environnementaux, la ISO 50001 a un objectif plus spécifique qui est celui de la gestion de l’efficacité énergétique. En effet, les études démontrent que les organismes qui implantent la norme ISO 50001 réalisent des gains en efficacité énergétique de l’ordre de 10%. Plus de 19000 organismes se sont dotés de ces bénéfices à travers le monde, dont 18 seulement au Canada.

Cette norme a adopté la même structure que les normes auxquelles nous sommes plus habituées, et comporte les mêmes éléments majeurs liés au contexte de l’organisme, au leadership, et aux activités de suivi et d’amélioration. Le contexte règlementaire devra être bien cerné puisque les multiples paliers gouvernementaux avec des requis différents devront être compris et respectés.

Quelques spécificités se démarquent en termes de la planification, où il y a des requis de revue énergétique. Nous retrouvons aussi à la section 8 des éléments reliés à la conception ou à l’achat d’équipements énergétiquement efficaces. Ainsi, l’efficacité énergétique se trouve entérinée dans le système de gestion. La collecte des données est l’élément clé pour le succès d’une initiative de conformité à la norme ISO 50001.

Les présentateurs David et Cécile ont été généreux de leur temps. Et David nous a entretenus sur le sujet à partir de la France jusqu’à 2 heures du matin!

Pour ma part, cette présentation m’a permis de mieux comprendre le contenu de cette norme, son applicabilité et les différences avec la norme ISO 14001 (indice: elles sont complémentaires).

I went to this event to learn more about the ISO 50001 standard. As is the case with most of you, I already knew about ISO 14001, but I wanted to know more.

While the ISO 14001 standard has as an objective the management of environmental aspects and impacts, the ISO 50001 has a more specific objective which is the management of energy efficiency. In fact, studies show that organizations that implement the ISO 50001 standard achieve energy efficiency gains of around 10%. More than 19,000 organizations around the world have implemented this standard, including 18 in Canada.

This standard has adopted the same structure as the standards we are more used to, and includes the same major elements related to the organization’s context, leadership, and monitoring and improvement activities. The regulatory landscape will need to be well understood as multiple levels of government with different requirements will need to be understood and respected.

There are some specifics items of note within the standard, where there are requirements for performing energy reviews. Section 8 also has some specific requirements related to design or purchase of energy efficient equipment. Thus, energy efficiency is embedded in the management system. Data collection is the key element for the success of an ISO 50001 compliance initiative.

Presenters David and Cecile were generous with their time. And we appreciate that David was presenting from France until 2am!

For me, this presentation allowed me to better understand the content of this standard, its applicability and the differences with the ISO 14001 standard (hint: they are complementary).

Our next webinar: Split Personalities Of QMS Under FDA QSR, ISO 13485 and MDSAP Medical Devices Regulations (Les Dualités d’un SMQ aux Normes D’appareils Médicaux FDA QSR, ISO 13485 et MDSAP) with Michelle Lott (Webinaire en anglais | Webinar in English), February 23, 2022. Réservations

Had You Been There | Si vous étiez présent Read More »

ASQ Montreal Welcome

Messages / Chantale Simard / 2022-02-11 / Welcome-EN-2022

Je suis ravi de vous accueillir à la section de Montréal, et j’espère pouvoir vous rencontrer bientôt. Pour nous aider à mieux vous connaître, veuillez répondre à ces brèves questions (choisir la langue de votre choix en haut à droite de la page).
Profitez des avantages que vous offre la section Montréal.
Au plaisir de vous rencontrer!
Raymond Dyer

I am delighted to welcome you to the Montreal section, and I hope to be able to meet you soon.To help us get to you know better, please answers these short questions.
Please take advantage of the things Montreal Section has to offer you.
Looking forward to meeting you!
Raymond Dyer

We hold regular events from September through June, except for December, typically on the last Wednesday evening of the month.

These include individual speakers who talk on a range of subjects of interest to Quality Professionals, but we also organize:

• Tours, whenever possible;
• Mentoring events;
• Networking events;
• Events for our student population;
• Panel events and workshops.

Note that our events are virtual now, but when we are back live, it will be our pleasure to offer you a free meal at the first event you attend. To learn more about our next events, please visit our website.

Dedicated to the advancement of Montreal Quality Professionals. The team includes our:
• Section Chair • Vice Chair	• Secretary • Treasurer
As well as the following Committee Chairs and members:
• Program and Arrangements • Auditing • Certification / Recertification • Education • History of the section • Internet Liaison • Membership	• Newsletter Editor • Nominations • Social Media • Student Outreach • Voice of the Customer • Web Site Committee
We are all volunteers! Offering your time to ASQ Montreal provides a great opportunity for networking and developing new skills. Contact us and we will gladly answer your questions and welcome you to the leadership team.

ASQ Montreal Welcome Read More »

Student Outreach | Sensibilisation étudiante

Student Outreach / Chantale Simard / 2022-02-09 / NL-V72-02

By Dr. Farnoosh Naderkhani, ASQ Member, Assistant Professor @ Concordia, Student Outreach Committee Chair

Although dark clouds of the COVID-19 outbreak are still hovering above us all, the Student Outreach Committee is back in full force. We are planning several exciting initiatives and aiming to organize different interactive events for students.

As part of these upcoming initiatives, we plan to organize (possibly virtual at first) the ASQ Student Seminar Series, where rising student stars will be invited to present their work related to quality. Please tune in for further information on our upcoming events for students.

Hope to see you soon.

Bien que les nuages noirs de l’épidémie de COVID-19 planent toujours au-dessus de nous, le Comité de sensibilisation des étudiants est de retour en force. Nous planifions plusieurs initiatives passionnantes et visons à organiser différents événements interactifs pour les étudiants.

Dans le cadre de ces initiatives à venir, nous prévoyons d’organiser (peut-être virtuellement dans un premier temps) une Série de séminaires étudiants de l’ASQ, au cours desquels des étudiants étoiles montantes seront invités à présenter leurs travaux liés à la qualité. Nous vous invitons à rester à l’écoute pour de plus amples informations sur nos prochains événements pour les étudiants.

À très bientôt.

Student Outreach | Sensibilisation étudiante Read More »

ASQ Yearly Membership Coming Due Soon | L’adhésion annuelle de l’ASQ arrivera bientôt

Section News / Michael Bournazian / 2022-02-09 / NL-V72-02

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

Just a quick reminder to all active ASQ Montreal 401 members that the deadline for renewing your membership in March 31, 2022.

Juste un rappel rapide à tous les membres actifs de l’ASQ Montréal 401 que la date limite de renouvellement de votre adhésion est le 31 mars, 2022.

ASQ Yearly Membership Coming Due Soon | L’adhésion annuelle de l’ASQ arrivera bientôt Read More »

The Editor’s Corner | Mot de l’éditeur

Editor’s Corner / Michael Bournazian / 2022-02-09 / NL-V72-02

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

It has been a while since I gave you all a meme. So here is one I created using a picture that I took during a vacation in Antigua in 2012.

Share to your heart’s content . . . and always be careful when moving appliances.

EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.

**********************************************

Any feedback? Click on the link and let me know.

ALSO . . . Please contact me or any one else on the Leadership team if you would like to:

1) Write and submit an article to be published in the Newsletter.

2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

The Editor’s Corner | Mot de l’éditeur Read More »

Had You Been There | Si vous étiez présent

Last Event Review / Samira Kazemi / 2022-02-09 / NL-V72-02

La “Marque Employeur” clé pour votre transformation Lean

Par Raymond Dyer, membre ASQ Senior, CMQ/OE, & CQA. (English text follows)
Un sommaire de la présentation d’Alex et Martin Carignan du 26 janvier 2022.

Une notion très intéressante d’utiliser une forte “Marque Employeur” comme facteur clé dans le succès d’une transformation “Lean”. Martin Carignan a, depuis un certain temps, démontré à ses collègues professionnels de la qualité ses compétences et son expérience lorsqu’il s’agit d’expliquer les éléments-clés d’une transformation Lean. Cependant, ce n’est que récemment qu’Alexis Carignan nous a présenté les notions de “Marque Employeur”, en septembre 2021. Les deux notions semblaient complètement différentes; la Marque Employeur étant une philosophie de marketing RH et le Lean étant un modèle de gestion de l’amélioration. Pourtant, les deux se recoupent et encore plus important, se soutiennent mutuellement.

Cette équipe père et fils a d’abord passé en revue les éléments de la Marque Employeur — elle reflète l’expérience qu’une organisation offre à ses employés au quotidien — et lorsqu’elle est bien faite, elle génère une Proposition de Valeur Employé qui inclut des résultats tels que la contribution sociale, les relations, les défis et le développement, l’innovation, l’autonomie, la flexibilité et la responsabilité sociale.

Une transformation Lean implique généralement de passer d’un modèle de gestion basé sur le contrôle et les résultats à un modèle de gestion basé sur l’apprentissage et l’amélioration des processus. Elle s’accompagne de six éléments d’excellence opérationnelle:

1 – Stratégie et objectifs;
2 – Indicateurs de performance et plans;
3 – Développement des capacités (PDCA);
4 – Structure d’équipe et rencontres;
5 – Résolution de problèmes;
6 – Leadership et standards.

Alors, où ces deux approches se chevauchent-elles? En termes simples, dans les domaines où le succès de la transformation Lean dépend de l’obtention de l’apport et de la participation des employés conformément à la Marque Employeur vécue et dans le respect de celle-ci, par exemple en déterminant les indicateurs clés de performance, les plans, les structures d’équipe, et en utilisant les réunions et les indicateurs clés de performance pour identifier les problèmes afin d’appliquer la méthodologie de résolution des problèmes DMAAC.

Il y a eu beaucoup de notions partagées et observées pendant la présentation. Celle qui m’a le plus frappé est que l’utilisation d’une Marque Employeur forte permet d’exploiter intelligemment la collaboration de tout le personnel impliqué dans les processus concernés et non pas seulement d’une poignée d’experts. Merci beaucoup à Alexis et Martin pour cette excellente vue d’ensemble de la manière dont une “Marque Employeur” forte peut influencer le succès d’une transformation “Lean”.

Étapes Reflexion Lean

A very interesting notion using a strong “Employer Brand” as a key factor in the success of a “Lean” transformation. Martin Carignan has, for quite some time, demonstrated to fellow Quality professionals his skills and experience when it comes to explaining key elements of a Lean transformation. However, we were only recently introduced to the notions of “Employer Brand” by Alexis Carignan last September 2021. The two seemed completely different; Employer Brand being a HR marketing philosophy and Lean being an improvement management model. Yet both overlap and, more importantly, support each other.

This father and son team first reviewed the elements of Employer Brand. The Employer Brand reflects the experience an organization provides to its employees on a daily basis. When done right, Employer Brand generates an Employee Value Proposition that includes results like social contribution, relationships, challenges and development, innovation, autonomy, flexibility, and social responsibility.

A Lean transformation typically involves moving from a control and results-based management model to a learning and process improvement-based management model. It comes with six elements of operational excellence:

1 – Strategy and objectives;
2 – Performance indicators and plans;
3 – Capability development (PDCA);
4 – Team structure and meetings;
5 – Problem solving;
6 – Leadership and standards.

So where do these two approaches overlap? Simply put, in areas where the success in the Lean transformation depends on securing employee input and participation according to and respecting the Employer Brand experienced, e.g. determining KPIs, plans, team structures, and using meetings and KPIs to identify the issues to apply DMAAC problem solving methodology.

There were a lot of notions shared and observed during the presentation. The one that stands out for me is that using a strong Employer Brand sets the stage for intelligently leveraging the collaboration of all personnel involved in the affected processes, not just a handful of experts. Many thanks to Alexis and Martin for an excellent overview of how a strong “Employer Brand” can influence the success of a “Lean” transformation.

Notre prochain rendez-vous : Approfondir l’efficacité énergétique avec ISO 50001 Management de l’énergie (Going deeper into energy efficiency with ISO 50001 Energy Management) avec Cécile de Villemeur et Denis David (en France) (Webinaire en français | Webinar in French), le 23 Février 2022. Réservations

Had You Been There | Si vous étiez présent Read More »

Voice of The Customer | Voix du Client

Voice of the Customer / Cesar Camargo / 2022-02-09 / NL-V72-02

Par Tooraj Khalili, ASQ member (English text follows)
La “Marque Employeur” clé pour votre transformation Lean (A strong employer brand – Key factor of successful Lean transformation) avec Alex et Martin Carignan le 26 janvier, 2022.

Vous étiez 19 participants à répondre à notre enquête. Le webinaire a obtenu un taux de satisfaction global de 95%. Les participants ont particulièrement apprécié l’échange avec 96% de satisfaction. Quant au sujet, l’approche et l’intervenant, le taux de satisfaction était de 94% chacun.

Le webinaire a débuté par une période de réseautage d’environ 30 minutes. Nous avons organisés deux ateliers de deux groupes au long du webinaire pour aborder des sujets tels que “Une marque employeur forte” et “les Facteurs clé d’une transformation Lean réussie”.

Il est également important de souligner que ce webinaire en français a attiré des personnes de Montréal et de ses environs, alors que le reste des participants provenaient d’Ottawa, des États-Unis et du Cameroun. Je profite de l’occasion pour vous dire que c’est toujours un plaisir pour toute l’équipe d’avoir une foule aussi diversifiée.

Une grande majorité d’entre vous souhaite assister à un autre événement et c’est pourquoi nous vous invitons au prochain événement Approfondir l’efficacité énergétique avec le management de l’énergie ISO 50001 qui aura lieu le 23 février, 2022 et débutera exceptionnellement à 18h00 avec une opportunité de réseautage prévue à 17h30.

You were 19 participants to respond to the survey during the “A strong employer brand – Key factor of successful Lean transformation” French webinar with Martin and Alexis Carignan. It took place on January 26th, 2022 and received an overall satisfaction rating of 95%. Participants particularly appreciated the exchange with 96% satisfaction. As for the subject, the approach and the speaker, the satisfaction rate was 94% each.

The webinar began with an approximately 30-minute networking period. Two breakout sessions of two groups were held to discuss topics such as “A strong employer brand” and “Key factors of a successful Lean transformation.”

Also, it is important to underline that this French webinar attracted people from Montreal and its surroundings, while the rest of the participants were from Ottawa, the United States and Cameroon. I take this opportunity to tell you that it’s always a pleasure for the whole team to have such a diverse crowd.

A large majority of you want to attend another event, which is why we invite you to the next event Approfondir l’efficacité énergétique avec le management de l’énergie ISO 50001 (Going deeper into energy efficiency with ISO 50001 Energy Management), which will be on February 23rd, 2022 starting at 18:00 with a networking period starting at 17:30.

Future events:
♦ March: Split personalities of QMS under FDA QSR, ISO 13485, & MDSAP – Medical devices industry regulations with Michelle Lotte (Les dualités d’un système QMS dans l’industrie d’appareils médicaux) (in English)
♦ April: Pecha Kucha Night Returns – four presenters, 6 minutes 40 seconds each (Webinaire bilingue | Bilingual Webinar)
♦ May: “B Corp” certifications (Les certifications “B Corp”) (Webinaire en anglais | Webinar in English)

Voice of The Customer | Voix du Client Read More »

Next Event | Prochain Événement

Next Event / Samira Kazemi / 2022-02-09 / NL-V72-02

Dans le contexte actuel des marchés de l'énergie très volatils, différentes normes permettent d'encadrer les démarches d'efficacité énergétique. La norme ISO 50001 Management de l'énergie, qui s'adresse à toutes les organisations, sera décrite en détaillant les étapes à suivre pour mettre en place un système de management de l'énergie et le faire vivre.
Pour répondre à l'enjeu double : énergie/ carbone, l'ISO 50001 offre un cadre qui sécurise la démarche de performance énergétique.

Au sujet de nos conférenciers :
• Denis David, Ing conseil : Il est Directeur des Opérations Energie chez AD FINE en France, un bureau d'études et de conseil indépendant qui accompagne les territoires et les organisations pour intégrer la transition énergétique et environnementale.Il est titulaire d'un mastère spécialisé en "Eco-conception et Management de l'Environnement" des Arts et Métiers ParisTech. Après 17 ans d'expérience dans l'industrie des semi-conducteurs et des matériaux, il est responsable de l'activité performance énergétique chez AD FINE : audits énergétiques de procédés industriels, auditeur ICA de l'ISO 50001 / ISO 140001.
Il enseigne les principes du système de management de l'énergie dans plusieurs universités : CESI, Université Grenoble Alpes, Université Savoie Mont Blanc. Il participe à des opérations collectives sur ces thèmes, dans d'autres pays.
• Cecile de Villemeur : LEED AP, BREEAM AP, Living Future Ambassador, est Directrice du développement chez ALTO2 à Montréal. Elle est consultante en développement durable depuis plus de 10 ans, elle a acquis ses compétences techniques à travers de nombreux projets aux ambitions environnementales fortes. Au cours de son parcours, elle a travaillé au sein d’équipes de génie-conseil et assumé à plusieurs reprises des responsabilités-importantes. Cela lui a permis d’être impliquée à toutes les étapes de projets complexes afin de concilier les exigences techniques et les ambitions durables.
Comme directrice de projet et directrice du développement, elle a souvent mené plusieurs projets de front en gardant comme priorité la satisfaction du client. Sa passion pour le vivant, issue notamment de ses études en agronomie, l’a conduite à développer des connaissances transversales, qui lui permettent d’encadrer efficacement les démarches d’efficacité énergétique et de développement durable Elle considère essentiel d’apporter une aide à la décision sur des aspects techniques en se basant sur une approche holistique et bienveillante.

In the current context of highly volatile energy markets, various standards provide a framework for energy efficiency initiatives. The ISO 50001 Energy Management standard, which is aimed at all organizations, will be described, detailing the steps to follow to set up an energy management system and to keep it alive. To meet the dual challenge of energy and carbon, ISO 50001 provides a framework that secures the energy performance approach.

About our speakers :
• Denis David, Ing conseil, Consulting Engineer, is Director of Energy Operations at AD FINE in France, an independent consulting firm that assists territories and organizations in integrating the energy and environmental transition. He holds a master's degree in "Eco-design and Environmental Management" from Arts et Métiers ParisTech. After 17 years of experience in the semiconductor and materials industry, he is in charge of the energy performance activity at AD FINE: energy audits of industrial processes, ISO 50001 / ISO 140001 ICA auditor. He teaches the principles of the energy management system in several universities: CESI, Grenoble Alpes University, Savoie Mont Blanc University. He participates in collective operations on these themes in other countries.
• Cecile de Villemeur, LEED AP, BREEAM AP, Living Future Ambassador, is Director of Development at ALTO2 in Montreal. She has been a consultant in sustainable development for over 10 years and has acquired her technical skills through numerous projects with strong environmental ambitions. During her career, she has worked in engineering consulting teams and has assumed important responsibilities on several occasions. This has allowed her to be involved in all stages of complex projects in order to reconcile technical requirements and sustainable ambitions. As a project manager and development director, she has often led several projects simultaneously, keeping customer satisfaction as a priority. Her passion for life, resulting from her studies in agronomy, has led her to develop transversal knowledge, which allows her to effectively manage energy efficiency and sustainable development projects. She considers it essential to provide decision support on technical aspects based on a holistic and benevolent approach.

Rejoignez-nous !

Next Event | Prochain Événement Read More »

Word from the Chair | Mot du président

Word from Section Chair / Samira Kazemi / 2022-02-09 / NL-V72-02

By Raymond E. Dyer (Ray), ASQ Senior Member, CMQ/OE, & CQA (un texte en français suit)

Earlier this month, past Section Chair Chantale Simard submitted the final review of our Section’s 2021 Business Plan to ASQ.

In summary, we did quite well. We invested a few thousand dollars to promote our Montreal section while otherwise keeping a fairly balanced budget.

ASQ’s strategic objectives were to:

1. Improve the individual member experience;
2. Institute best practices in governance, operations, and risk management;
3. Drive thought leadership in excellence through quality;
4. Deliver new, tailored solutions to organizational members and customers;

Some of the more notable Montreal Section achievements reported were:

1. Hosted a bilingual ASQ Canada National Quality Conference on Risk and Resilience in October.
2. Hosted nine local evening webinars (three in French and two bilingual) and a noon hour webinar for ASQ Canada Greenland Region with excellent satisfaction ratings (above 80%, one at 100%).
3. Published nine regular newsletters, two special editions for the ASQ Canada Quality Conference, and one year-end holiday greetings.
4. Submitted quarterly financial reports on time.
5. Submitted business plan updates on time.
6. Invested $3,000 in the ASQ Canada Quality Conference and an additional $1,900 to encourage Montreal Section members to attend the conference.

All this assisted by the excellent support of the other areas of the Section Leadership Team. Thank you Chantale and the team for this notable achievement. You’ve set the bar quite high for 2022.

Au début du mois, l’ancienne présidente de la section Chantale Simard a soumis le rapport final de notre Plan d’affaires 2021 à l’ASQ.

En résumé, nous nous sommes plutôt bien débrouillés. Nous avons investi quelques milliers de dollars pour promouvoir notre section de Montréal tout en conservant un budget assez équilibré.

Les objectifs stratégiques de l’ASQ étaient les suivants:

1. Améliorer l’expérience individuelle des membres;
2. Instituer les meilleures pratiques en matière de gouvernance, d’opérations et de gestion des risques;
3. Encourager le leadership en matière d’excellence par la qualité;
4. Proposer des solutions nouvelles et adaptées aux membres de l’organisation et aux clients;

Parmi les réalisations les plus notables de la section de Montréal, on peut citer les suivantes:

1. Accueil d’une conférence nationale bilingue de l’ASQ Canada sur la qualité, portant sur le risque et la résilience, en octobre.
2. Organisation de neuf webinaires locaux en soirée (trois en français et deux bilingues) et d’un webinaire à midi pour la région du Canada et Groenland d’ASQ, avec d’excellents taux de satisfaction (plus de 80%, dont un à 100%).
3. Publication de neuf bulletins d’information réguliers, de deux éditions spéciales pour la conférence sur la qualité de l’ASQ Canada et d’un bulletin de vœux de fin d’année.
4. Soumis les rapports financiers trimestriels à temps.
5. Soumis les mises à jour du plan d’affaires à temps.
6. Investi 3,000$ dans la conférence sur la qualité de l’ASQ Canada et 1,900$ de plus pour encourager les membres de la section de Montréal à assister à la conférence.

Tout cela grâce à l’excellent soutien des autres secteurs de l’équipe de direction de la section. Merci à Chantale et à toute l’équipe pour cette réalisation remarquable. Vous avez placé la barre très haute pour 2022.

Send me your comments / Envoyez-moi vos commentaires

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