Michael Bournazian

The Editor’s Corner | Mot de l’éditeur

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

As is customary for me in the June newsletter, I would like to thank you, the reader, for taking the time to read this newsletter. I do hope that the effort that goes into putting it together by myself and others shows, and that you get something positive out of it every time you read it.

I wish you a safe, happy and QUALITY summer season. We will be back in September 2022 with the next newsletter. All the best to you.

EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.

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Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:

1) Write and submit an article to be published in the Newsletter.

2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

The Editor’s Corner | Mot de l’éditeur

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

How things change.

If you had asked me in April 2020 if it would be possible to have an evening of Pecha Kucha presentations done virtually, I would have said “Nah, it won’t work, and it certainly would not be the same as having it in person.

In fact, I did say that at some point in 2020, when as a Section Leadership Team, we discussed what events would work in the new virtual reality (pun intended . . . I think).

Well, fast forward two years, and as of April 27, 2022, I can happily say that my statement was only 50% correct.

Our Pecha Kucha Night held on April 27th was definitely not the same as having it in person; and I do hope that we can soon start having face-to-face events again.

That said, the event did work! Three different speakers presenting three Pecha Kucha presentations with three separate Q&A sessions . . . it worked! After months and months of work within our Team to get the concept and practice of webinars just right, it was finally decided to give the Pecha Kucha Night a try. And although there were a few minor hiccups, I walked away from the evening (and over to my sofa to some television before going to bed ;-)) with a feeling of satisfaction and gratitude . . . gratitude to the speakers, the attendees and men and women of our Section Leadership Team who work “behind the scenes” to put it all together and then to pull it off.

Thank you to everyone involved. (Hopefully) see you in person next time.

EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.

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Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:

1) Write and submit an article to be published in the Newsletter.

2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

The Editor’s Corner | Mot de l’éditeur

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

My days have been pretty busy for the past number of weeks, so you will forgive me if I have not taken any QUALITY time to think about what to write about here this month.

Did you happen to watch the QUALITY movie I recommended to you last month? If you did, I hope you enjoyed it.

Another question for you: have you signed up for our next QUALITY webinar later this month?

This will be our 6th Pecha Kucha Night event since 2014 and I will be hosting again. Myself and our speakers will do our QUALITY best to make sure the evening is entertaining and educational for everyone. If you have not yet signed up, CLICK HERE and do so.

Wow, I was worried I would have nothing of QUALITY to speak of 😉

EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.

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Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:

1) Write and submit an article to be published in the Newsletter.

2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

The Editor’s Corner | Mot de l’éditeur

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

In all the years that I have been the Newsletter Editor for the ASQ Montreal Chapter, I don’t think I have ever discussed or reviewed a movie that I have seen.

Well, I don’t plan on giving you a review or even discussing it much (the eye of the beholder being what it is), but I will encourage you, if you are a subscriber to Netflix, to watch the documentary “Downfall: The Case Against Boeing“.

The documentary, released in February 2022, details the 2 fatal crashes of the Boeing 737 Max jets in October 2018 and March 2019 that claimed the lives of 346 people in total. A good part of the film that will certainly be of interest to the Quality professional is how an ownership and culture change at Boeing (towards shareholder satisfaction and away from a “Quality and Safety First” mentality) directly caused the crashes.

As someone who has spent a good portion of his Quality career in aerospace, as well as time as a supplier to Boeing, it gave me only a small feeling of relief that any work I did for the company did not involve the 737 Max. That said seeing interviews in the film with Quality professionals and others, detailing how the importance of their work was gradually minimized in the name of corporate greed was not fun to watch. I can only hope that after having its company name dragged through the mud, that they can do a 180 and return to the mindset that made them the aerospace giant of the past.

Time will tell. In the meantime, click on the image below to read more about the film, and I encourage you to watch the film on Netflix.

EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.

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Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:

1) Write and submit an article to be published in the Newsletter.

2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

Wisdom from our Wisest | Sagesse de nos plus sages

Eric Hosking 2021By Eric Hosking, Section Treasurer, Membership Chair, ASQ CQE, CSSBB and CQA

CLIQUEZ POUR  L’ARTICLE EN FRANCAIS

Did you know that we have a number of ASQ Montreal Section members who have been with the section for more than 40 years. Four decades! What do you think they can tell us about the evolution of Quality in Quebec? What do you think they can tell us about being successful in the quality profession? What was their quality path and why have they chosen to be with the ASQ for so long?

We asked Marcel Charbonneau, who joined the ASQ 49 years ago, and he provided this fascinating story:


QUALITY – A PERSONAL STORY

Marcel Charbonneau, T.P., ASQ CQA
ASQ #00008263, Senior Member

MY BEGINNING

I started in 1968 as a chemistry laboratory technician at Canadian Arsenals Ltd where I showed myself to be very versatile; I worked in the laboratories of non-destructive & destructive testing and QA metrology. My employer encouraged us to pursue studies by reimbursing the costs following successful completion of the courses.

The Human Resources department informed me of a program in quality CQ / QA, the COSE (Centre d’Organisation Scientifique de l’Entreprise). After 4 years of evening classes I completed the quality engineering analyst program, a program of more than 1900 hours.

In subsequent years I attended and participated in more than 300 hours of training through courses and seminars on management, quality improvement, new revisions of ISO 9000 standards and auditor training with ETI – ASQC Milwaukee and Canadian universities. During this training I had world renowned professors: Joseph M. Juran, W. Edwards Deming, Frank M. Gryna.

The COSE program, in French, was developed by Mr. Denys A. Pilon who was my teacher in quality management, mentor and friend. This program and the exams were based on the program of ETI – ASQC and the CQE certificate of ASQC. ASQC Montreal Section supported this program.

There were no such programs at that time in CEGEPs or universities. A committee made up of Denys A. Pilon, Pierre Caillibot, Philippe Lecompte, Michel Rhéaume and Jean-Pierre Amiel participated in the creation of the certificate in quality management at l’École de technologie supérieure (ÉTS). Following its inauguration in 1982, ÉTS continued the work and several of our members were invited as lecturers.

AMERICAN SOCIETY FOR QUALITY CONTROL – ASQC

Mr. Denys A. Pilon, B.Sc., CQE, Senior and Fellow ASQC, Member of the International Academy of Quality and several years of experience in the industry in quality, consultant and trainer in quality management, helped me discover the ASQC. I joined him as a member of ASQC Montreal Section 0401 in 1973.

In order to be able to bring together Francophones working in the field of quality, we obtained accreditation from ASQC Milwaukee for the formation of the Section Québécoise 0404 of the ASQC in May 1974. Since that time, I have always been involved as a volunteer. I have held all the executive positions: secretary, treasurer, 2 terms as section chair, newsletter editor, and I was responsible for the program of activities, etc.

Section 0404 held 18 conferences during the 37 years of its existence, organized with partners such as COSE, AQQ (Association Québécoise de la Qualité), ASQ Montreal section 0401, SRE (Site Reliability Engineering), OTPQ (Ordre des Techniciens Professionnels du Québec), BCM (Le Bureau de Commerce de Montréal), MQQ (Mouvement Québécois de la Qualité), ÉTS, Club Maillage Qualité de Lanaudière and l’Ordre des ingénieurs du Québec (OIQ).

I was co-president with David Tozer, from ASQ Montreal Section 0401, in 1986 for the bilingual colloquium: “DESTINATION QUALITY”, during Quality month. As a volunteer, I participated in at least 20 other conferences.

During those years, mainly though the ASQ and our conferences, I met several people with very interesting experiences from various backgrounds who made me realize that each organization is not unique, that is to say that whether quality management is for the military, food, telecom or pharmaceutical products, etc., we all live the same realities. Giving customers what they asked for: i.e. designing and producing it in a committed organization with competent staff.

Networking also allowed me to climb the internal corporate ladder and apply elsewhere to better fulfill myself. It is my observation that a member of the ASQ must maximize their status by getting involved in their section, even the smallest tasks will allow a member to know the organization and to assert his or her skills.

In 1982-83 I teamed up with other quality professionals who founded the AQQ (Association Québécoise de la Qualité) which became the MQQ (Mouvement Québécois de la Qualité). We needed to have a 100% Quebec and French-speaking group to better communicate and teach quality management in all Quebec companies.

Since Section 0404 had members with ASQ certifications, we offered courses, in French, to prepare for the ASQ exams. We used the references recommended by the ASQ for the CQA, CQT, CQE, CSSGB, CSSBB and CMQ/OE.

I obtained a CQA in 1992 and with my experience I also gave training.

Other colloquium souvenirs

MY CAREER

My involvement in the various functions and my continuous training have allowed me to climb the ladder in my organizations.

I have held various positions: technical officer in the technical manufacturing department; technical officer in the QA (Quality Assurance) department and QA supervisor in a manufacturing company (Canadian Arsenals Ltd). In January 1980 I was promoted to manager of the QA department. The company worked with the DND 1016, MIL-I-45208 and AQAP-4 standard: “Company Inspection System”. My department included 40 people and a supervisor in each sector: QA, QC and labs.
During my last year at Canadian Arsenals Ltd, I worked on making QA system documentation compliant to DND 1015, MIL-Q-9858a and AQAP-1 (early military quality system standards).

At the end of 1987, I joined the Canada Post Corporation Montreal division as a quality manager, as part of the corporate team. With a small team we had to audit the mail sorting processes: manual and mechanical, PCB installation inspection, cause and effect analysis and CA (Corrective Action) of the different processes.

At the beginning of 1990, I got a dream job with a team of professionals to participate in the realization of gigantic projects of the SEBJ (Societé d’Énergie de la Baie James) phase 2, as a QA Representative with responsibility for supervision, evaluation and audit of subcontractors and equipment suppliers. The contracts required Canadian standard Z299.1; .2 or .3-1985. Companies have since moved away from these standards, with the arrival in Canada in 1991, of ISO 9001 or 9002-1987 standards.

At the end of my SEBJ contract I worked as an advisor, auditor and quality trainer at Multiqualité Inc, Warnock Hersey, Accademia Qualitas and STAT-A-MATRIX.

The last 13 years of my career were spent at QMI division of CSA as Head of Sales and Training, supervising a team, drafting service offers, meeting clients, presenting QMI services at business fairs and giving training on the ISO 9001 standard and auditor courses. As a Chief Auditor, ISO QMS, I carried out more than 800 monitoring and recording audits in chemical, paper, mechanical welding, machining and electromechanical manufacturing companies.

I volunteered as an assessor 2007 and 2008 and chief assessor 2009 at the Grand Prix Québécois de la Qualité organized by the MQQ and the Government of Quebec.

I was able to succeed thanks to my continuous training. If I had to do it again, I would go into industrial engineering by specializing in quality management.

MY ASSOCIATION

We need to come together and get involved by joining an association.

As a member of the ASQ, I was able to benefit from a vast network both for training and their certifications and from recognition by my peers, which is an asset with American customers or suppliers.

Members must be involved when participating in activities. During speaker events for example, I observe that they should ask more questions and voice their opinions in order to better understand and even challenge the speaker.

New members, by participating in their association, will be able to improve their network of contacts which may lead them elsewhere to new and exciting opportunities.

After all my years with the ASQ and my section, I can say that my involvement has allowed me to benefit, to succeed and to evolve. As you have read, I left my first employer after almost 20 years and it was my best decision.

Much remains to be done to improve quality. I believe that the teaching network of technical CEGEPs and universities must include the notion of quality management. It’s everyone’s business, not just one particular group. Everyone is concerned: designer, expert, manager, specialized worker, etc. and they must know the tools for measurement, improvement and communication. These concepts must be integrated into the management of regular work in the same way as productivity, performance, safety and the environment.

It seems Utopian to think that the system will change, but all our little gestures count and can advance the cause that is close to our hearts and that is why I am still a member of my Montreal section of the ASQ.

In 2012, I had the honour of receiving tributes and thanks from the ASQ Section Montréal francophone 0404 for my exceptional contribution to the section and to the promotion of quality in French in Quebec.

I am very proud to have joined an association where I was able to develop professionally and make friends with people dedicated to a great cause. Since my retirement in 2008, I have continued my participation in activities, and I continue to support voluntarily, following the merger of the two Montreal sections.

I stay in contact with professionals, I stay informed on topics related to quality and I allow myself to voice my opinions based on my experience.


If you enjoyed this article, send your comments to the Membership Chair, and we will share them with the author.

ASQ Yearly Membership Coming Due Soon | L’adhésion annuelle de l’ASQ arrivera bientôt

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

Just a quick reminder to all active ASQ Montreal 401 members that the deadline for renewing your membership in March 31, 2022.

Juste un rappel rapide à tous les membres actifs de l’ASQ Montréal 401 que la date limite de renouvellement de votre adhésion est le 31 mars, 2022.

Had You Been There | Si vous étiez présent

Approfondir l’efficacité énergétique avec ISO 50001

Par Veronika Keller, Expert en Management de la Qualité (English text follows)
Un sommaire de la présentation de Denis David et Cecile de Villemeur du 23 février, 2022.

Je suis allée à cette activité pour en apprendre un peu plus sur la norme ISO 50001.  Je connaissais déjà la norme ISO 14001 comme la plupart d’entre vous, mais je voulais en savoir plus.

Alors que la norme ISO 14001 a comme objectif une gestion des aspects et impacts environnementaux, la ISO 50001 a un objectif plus spécifique qui est celui de la gestion de l’efficacité énergétique. En effet, les études démontrent que les organismes qui implantent la norme ISO 50001 réalisent des gains en efficacité énergétique de l’ordre de 10%. Plus de 19000 organismes se sont dotés de ces bénéfices à travers le monde, dont 18 seulement au Canada.

Cette norme a adopté la même structure que les normes auxquelles nous sommes plus habituées, et comporte les mêmes éléments majeurs liés au contexte de l’organisme, au leadership, et aux activités de suivi et d’amélioration.  Le contexte règlementaire devra être bien cerné puisque les multiples paliers gouvernementaux avec des requis différents devront être compris et respectés.

Quelques spécificités se démarquent en termes de la planification, où il y a des requis de revue énergétique. Nous retrouvons aussi à la section 8 des éléments reliés à la conception ou à l’achat d’équipements énergétiquement efficaces.  Ainsi, l’efficacité énergétique se trouve entérinée dans le système de gestion. La collecte des données est l’élément clé pour le succès d’une initiative de conformité à la norme ISO 50001.

Les présentateurs David et Cécile ont été généreux de leur temps.  Et David nous a entretenus sur le sujet à partir de la France jusqu’à 2 heures du matin!

Pour ma part, cette présentation m’a permis de mieux comprendre le contenu de cette norme, son applicabilité et les différences avec la norme ISO 14001 (indice: elles sont complémentaires).


I went to this event to learn more about the ISO 50001 standard.  As is the case with most of you, I already knew about ISO 14001, but I wanted to know more.

While the ISO 14001 standard has as an objective the management of environmental aspects and impacts, the ISO 50001 has a more specific objective which is the management of energy efficiency. In fact, studies show that organizations that implement the ISO 50001 standard achieve energy efficiency gains of around 10%. More than 19,000 organizations around the world have implemented this standard, including 18 in Canada.

This standard has adopted the same structure as the standards we are more used to, and includes the same major elements related to the organization’s context, leadership, and monitoring and improvement activities.  The regulatory landscape will need to be well understood as multiple levels of government with different requirements will need to be understood and respected.

There are some specifics items of note within the standard, where there are requirements for performing energy reviews. Section 8 also has some specific requirements related to design or purchase of energy efficient equipment.  Thus, energy efficiency is embedded in the management system.  Data collection is the key element for the success of an ISO 50001 compliance initiative.

Presenters David and Cecile were generous with their time.  And we appreciate that David was presenting from France until 2am!

For me, this presentation allowed me to better understand the content of this standard, its applicability and the differences with the ISO 14001 standard (hint: they are complementary).


Our next webinar: Split Personalities Of QMS Under FDA QSR, ISO 13485 and MDSAP Medical Devices Regulations (Les Dualités d’un SMQ aux Normes D’appareils Médicaux FDA QSR, ISO 13485 et MDSAP) with Michelle Lott (Webinaire en anglais | Webinar in English), February 23, 2022. Réservations

ASQ Yearly Membership Coming Due Soon | L’adhésion annuelle de l’ASQ arrivera bientôt

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

Just a quick reminder to all active ASQ Montreal 401 members that the deadline for renewing your membership in March 31, 2022.

Juste un rappel rapide à tous les membres actifs de l’ASQ Montréal 401 que la date limite de renouvellement de votre adhésion est le 31 mars, 2022.

The Editor’s Corner | Mot de l’éditeur

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

It has been a while since I gave you all a meme. So here is one I created using a picture that I took during a vacation in Antigua in 2012.

Share to your heart’s content . . . and always be careful when moving appliances.

EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.

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Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:

1) Write and submit an article to be published in the Newsletter.

2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

The Editor’s Corner | Mot de l’éditeur

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB

Both during and since the holidays, I came across a few examples of Risk Management, and not in a work related Quality context. More so in an “everyday dealing with our current world situation” context.

With the most recent revisions of ISO 9001, AS 9100 and other standards, the concepts and expectations of Risk Management were finally put into play. Ultimately replacing the long ineffective “Preventive Action”, the principles of Risk Management, Assessment, Mitigation, Acceptance, etc. all now require implementation into a company’s DNA.

But we do this all the time in our daily lives, so it is nothing new: it is only that the average person does not refer to these kinds of actions/decisions by the Quality terms. A simple example . . . when you properly clean the snow off of your car before driving, you have reduced/mitigated the risk of being in an accident because you could not see properly out of the windows.

During a recent conversation with a friend of mine who now lives in Toronto with her partner, she told me that on New year’s Eve, they saw her cousin’s wife. She was in town from Newfoundland and they had not seen each other for quite a bit. Days later after flying home, her cousin’s wife tested positive for the “C” word (see Editor’s Note below): as a result, they both had to start monitoring their symptoms. That said, they mutually assessed the scenarios in advance and decided to accept the risk of seeing this person, knowing that they were both fully vaccinated and boosted, as well as both working from home.

Closer to Montreal, my partner attended a small family dinner on Christmas Eve with her sister, her sister’s partner and their father. These three are all people with whom she has had regular contact with since March 2020, and is always aware of their situations. Conversely, the following day her sister’s partner’s family was invited over to her sister’s place for a Christmas lunch. As much as she wanted to attend that as well, based on her risk assessment, my partner decided to decline that invitation: the reality was that unlike the previous day’s get-together, she has not had any regular contact with these people, and is not always aware of there situations. So she ultimately mitigated her risk by not going.

Risk Management tools are easy to understand and use, and I am not just saying that because of my profession. Given our current world conundrum, they should be at the forefront of everyone’s thinking patterns.

EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.

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Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:

1) Write and submit an article to be published in the Newsletter.

2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.