By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB
ASQ will be holding a Lean and Six Sigma Conference next month (February 26-28, 2023) in Phoenix, Arizona, and it will be “In Person”.
If you wish to have more information or to register, please click HERE.
Lean and Six Sigma Conference (February 26-28, 2023) Read More »
By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Having ASQ certification gives you an edge in the market and can significantly increase your income.
Courses are now available online as well | Courses now available online
Calendar and Registration Online Form
Questions? Cours en site/In house courses, etc. Contact: Dr. David Tozer (514) 694-2830
ASQ Montreal Section – Education Program 2023 Read More »
By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB
When we talk about QUALITY in our domain, it more often than not involves the quality of the parts we manufacture or the services we provide. Fair enough, but many other things require similar focus and energy, one of those things being QUALITY OF LIFE.
A friend of mine (both on and off Facebook) recently posted the following statement, in advance of the bone-chillingly cold days we had in Quebec at the start of February 2023:
“I typically don’t mind winter, but we’re getting to the portion of the program that always makes me question certain life choices”.
Aside from the laugh it gave me, it did make me think about how we all make big, important choices during the course of one’s life: what career to have, buying a home, getting married, where to live, etc. And in the end, all of these choices will affect your quality of life.
My life philosophy for many years has been: get up each day, be grateful that you got up, and do your best with whatever the day brings. Or perhaps worded differently . . . today, have the best quality of life that you can.
Does this mean that my quality of life each day is excellent? Hardly. But it does mean that I will do my utmost to have the best day possible. I don’t know who said it first, but the expression “Every day above ground is a good day” is one that I fully subscribe to.
Was the recent cold snap fun? You guessed it . . . hardly. But I got through it, and if you are reading this, so did you.
So congratulations on having the best quality of life you could under those circumstances.
EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.
**********************************************
Any feedback? Click on the link and let me know.
ALSO . . . Please contact me or any one else on the Leadership team if you would like to:
1) Write and submit an article to be published in the Newsletter.
2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.
Thank you, all the best and none of the worst.
The Editor’s Corner | Mot de l’éditeur Read More »
ISO 37001: Système de gestion anticorruptionPar Jean-Pierre Amiel, ASQ Senior, CQA ret., Responsable comité web. (English text follows)
Vous pensiez tout savoir sur les normes ISO? Eh bien, comme 72% des participants, nous ne savions pas qu’ISO avait publié en 2016 une norme sur la gestion anticorruption et qu’on s’apprêtait à en faire sa mise à jour. En réalité, Sophie Gagnon, notre conférencière invitée nous a expliqué qu’il ne fallait pas vraiment se fier au titre de cette norme parce qu’elle traite surtout sur l’ensemble des valeurs de l’entreprise, donc l’éthique. Elle a partagé son parcours professionnel d’ingénieure dans le domaine manufacturier et d’amélioration continue, d’innovation des processus et ce qu’il l’a enfin amené à faire une maîtrise en éthique appliquée, son dada favori.
Selon sa présentation, nous avons appris qu’il y aurait plus de 7,900 sites (2,996 entreprises) de certifiés mondialement à cette norme et que 28% sont en Italie, 17% en Indonésie, 10% en Corée. Le reste sont surtout dans des pays asiatiques et Amérique latine. Et le Québec alors? Il y a Hydro Québec et la municipalité de Granby (!) et il semble que la firme Pomerleau est en phase de développement. Pourrait-on être choqué si l’on en croit les “unes” des contrats de construction ici? En 2018, suite à la Commission d’enquête sur l’octroi et la gestion des contrats publics dans l’industrie de la construction, le gouvernement du Québec a passé une loi permettant à la Régie du bâtiment du Québec (RBQ) la latitude de participer à la prévention et la lutte contre les pratiques frauduleuses et la corruption dans la construction. Cette approche volontaire, se base sur les grand principes de la norme pour évaluer et décerner des Certificats d’intégrité.
Il y a eu beaucoup de discussions et d’échanges sur l’approche quant à la mise en oeuvre d’un tel système et aussi comment un organisme pourrait s’auditer, se faire auditer et certifier son intégrité. Sophie nous a ramener aux principes de la norme, celle-ci “. . . définit des exigences pour les systèmes de management conçus pour aider les organismes à prévenir, détecter et lutter contre la corruption, et à respecter les lois anti-corruption et leurs engagements volontaires applicables à leurs activités“. Donc, une prévention par la mise en place de l’analyse des risques d’opportunités de dérapage afin de mettre en place les systèmes et mécanismes qui peuvent les réduire ou les éliminer. C’est à dire, évaluer les divers risques: gouvernance; éthique; non-respect des lois et des règlements; ressources humaines; personnes; sécurité de l’information; appels d’offres; comités de sélection; collusion et vérification inadéquate. Ensuite, de s’assurer de développer une vision commune des valeurs de l’entreprise, les définir, les faire connaitre au personnel et en valider son respect. Être moralement correct non seulement à l’interne, mais aussi vu de l’externe.
Sophie nous a ensuite présenté et rappelé les quatre phases de la mise en oeuvre d’un système: Planifier – Déployer – Contrôler – Agir, mais pas nécessairement en ligne continue, plutôt en boucle de validations afin d’assurer l’atteinte de chaque bloc. Elle a ensuite dressé un portrait de l’approche au Québec du développement des systèmes internes permettant de se qualifier à un Certificat d’intégrité. Elle a terminé en présentant une autre vision de l’éthique – Savoir quant et comment réfléchir — en référence au processus qu’un professionnel met en oeuvre lorsqu’il agit avec pertinence en situation.
Vous avez raté une bonne présentation.
Nous nous réjouissons de poursuivre les discussions sur ce sujet ainsi que sur d’autres à l’avenir.
And you thought you knew everything about ISO standards? Well, like 72% of the participants, we didn’t know that ISO had published a standard on anti-corruption management in 2016 and that it was about to be updated. In fact, Sophie Gagnon, our guest speaker, explained to us that we should not really rely on the title of this standard because it deals mainly with all the values of the company, i.e. ethics. She shared her career path as a manufacturing engineer and in continuous improvement/process innovation and what finally led her to do a master’s degree in applied ethics, her favourite hobby.
From his presentation, we learned that there are over 7,900 sites (2,996 companies) certified to this standard worldwide and that 28% are in Italy, 17% in Indonesia, 10% in Korea. The rest are mostly in Asian countries and Latin America. What about Quebec? There is Hydro Quebec and the municipality of Granby (!) and it seems that Pomerleau is in the development phase. Could we be shocked if we believe the front pages of construction contracts here? In 2018, following the Commission of Inquiry into the awarding and management of public contracts in the construction industry, the Quebec government passed a law allowing the Régie du bâtiment du Québec (RBQ) the latitude to participate in the prevention and fight against fraudulent practices and corruption in construction. This voluntary approach is based on the main principles of the standard for evaluating and awarding Integrity certificates.
There was a lot of discussion and exchange on the approach to implementing such a system and also how an organisation could audit itself, be audited and certify its integrity. Sophie took us back to the principles of the standard, which sets out “. . . requirements for management systems designed to help organisations prevent, detect and combat corruption, and to comply with anti-bribery laws and voluntary commitments applicable to their activities“. Thus, prevention through the implementation of risk analysis of opportunities for slippage in order to put in place systems and mechanisms that can reduce or eliminate them. This means assessing the various risks: governance; ethics; non-compliance with laws and regulations; human resources; people; information security; tenders; selection committees; collusion and inadequate auditing. Secondly, to ensure that a common vision of the company’s values is developed, defined, communicated to staff and validated. To be morally correct not only internally, but also externally.
Sophie then presented and reminded us of the four phases of the implementation of a system: Plan – Deploy – Control – Act, but not necessarily in a continuous line, but rather in a loop of validations in order to ensure the achievement of each block. She then presented a portrait of the approach used in Quebec to develop internal systems so as to qualify for a Certificate of Integrity. She concluded by presenting another view of ethics – Knowing when and how to think – in reference to the process a professional uses when acting appropriately in a situation.
You missed a good presentation.
We look forward to continuing discussions on this and other topics in the future.
Had You Connected to the Last Event | Si vous étiez connecté Read More »
By Jean-Pierre Amiel, ASQ Senior, CQA ret., Web committee Chair.
Plan your career today: where would you like to go with Career Pathways?
ASQ has developed a tool that will allow you to “map out” your career journey, now available in beta test form for you to provide feedback on. The Career Pathways tool is full of resources and learning to help you reach your desired role, field, and experience level, as well as find new and exciting opportunities on our job board. Click on the links below to find basic information about typical quality field roles, the skills required and potential advancement opportunities.
ASQ Career Pathways — Map your professional career Read More »
By Raymond E. Dyer (Ray), ASQ Senior Member, CMQ/OE, & CQA (un texte en français suit)
We had our Section Leadership Team meeting this week. After the meeting was over, a few of us stayed on the call to network a little and share our stories. I couldn’t help noticing that, while we’re all Quality professionals, we each have our preferred areas of expertise, e.g. management system audits, Lean Six Sigma process improvement methods, inspection, statistics, Design of Experiments, etc.
In sharing this with the team, one of our learned leaders asked if a few of us could support him to make an easier to understand Design of Experiments presentation (DOE). Right away a few of us accepted, not only to help him out but also to learn more on the topic, recognizing it’s not a particularly strong area of knowledge for us.
What happened that evening is yet another example of how networking, learning, and friendships occur when one decides to invest some time volunteering for their ASQ section. In February, I will have been a member of our section for 30 years. Except for a couple of years where I was president of my son’s daycare, I’ve been an active leadership team member for most of my membership. It is work, but the return on investment is really worth it, not only for professional recognition, but also for the feeling of making a difference and for the friendships we develop. Should you be interested in becoming a Section Leadership Team member, please contact any of us to discuss it. Thank you!
Nous avons tenu notre réunion d’équipe de direction cette semaine. Après la réunion, quelques-uns d’entre nous sont restés en ligne pour réseauter et partager leurs histoires. Je n’ai pas pu m’empêcher de remarquer que, bien que nous soyons tous des professionnels de la qualité, nous avons chacun nos domaines d’expertise préférés, par exemple les audits de systèmes de gestion, les méthodes d’amélioration des processus Lean Six Sigma, l’inspection, les statistiques, les plans d’expériences, etc.
En partageant cela avec l’équipe, l’un de nos leaders vénérables a demandé si quelques-uns d’entre nous pouvaient l’aider à faire une présentation plus facile à comprendre sur la conception d’expériences (DOE). Quelques-uns d’entre nous ont immédiatement accepté, non seulement pour l’aider, mais aussi pour en apprendre davantage sur le sujet, car il ne s’agit pas d’un domaine de connaissances particulièrement fort pour nous.
Ce qui s’est passé ce soir-là est un autre exemple de la façon dont le réseautage, l’apprentissage et les amitiés se produisent lorsqu’on décide d’investir un peu de temps dans le bénévolat pour sa section de l’ASQ. En février, cela fera 30 ans que je suis membre de notre section. À l’exception de quelques années où j’étais président de la garderie de mon fils, j’ai été un membre actif de l’équipe de direction pendant la majeure partie de mon adhésion. C’est du travail, mais le retour sur investissement en vaut vraiment la peine, non seulement pour la reconnaissance professionnelle, mais aussi pour le sentiment de faire une différence et pour les amitiés que nous avons développées. Si vous souhaitez devenir membre de l’équipe de direction de la section, veuillez contacter l’un d’entre nous pour en discuter. Merci!
Word from the Chair | Mot du président Read More »
Kaikaku Before KaizenBy Jean-Pierre Amiel, ASQ Senior, CQA ret., Secretary, Web committee Chair and Audit Chair. A review of our last event of the year, a webinar the 30th of November 2022 with Albanesa Ymaya, live from the Dominican Republic. (Texte en français)
Kaizen Teian, Kaizen Events, Kaikaku, Kakushin
How is your Japanese quality dictionary?
It turns out that 76% of the 27 respondents to our quick poll admitted that they had not heard of Kaikaku and that 19% had heard a little about it. Well of course, this meant that our webinar participants had both ears propped up to listen to Albanesa Ymaya explain what this beast was and how it differed from it’s better known brother Kaizen. A new concept? No. It’s just that we have been more concerned with doing Kaizen events since they are easier to realize and show results sooner.
To get us started, Albanesa first introduced the terms proposed by Masaaki Ima (considered the father of Continuous improvement) as part of his spirit of improvement, and then described the relationships between Kaizen Teian, Kaizen Events, Kaikaku and Kakushin.
She then proceeded to explain the commonalities of both Kaikaku and Kaizen and illustrated their major differences by using extinguishing a fire as the goal — using Kaikaku is like using a fire hose, doing Kaizen events is like using water droplets. With both methods you will reach for the same improvement goal but, bottom line, the effort and time required to realize the goal and the eventual gain, impact and benefits are quite different as shown in the graph. For the three main blocks of a process, the table below summarizes the Kaikaku and Kaizen parameters. Typically the “Inputs” are the same but the differences appear in the “Global Process” and the “Outputs” — the efforts required and benefits obtained.
| Inputs | Global Process | Outputs | |||
|---|---|---|---|---|---|
| Kaizen | Kaikuku | Kaizen | Kaikuku | Kaizen | Kaikuku |
| • Leadership support (8-10) • Training material • Office supplies • KPIs Information • Lean, SME (OpEx leader or trained Kaizen leader) • Work room as needed • Food and drinks |
• Leadership support (8-10) • Training material • Office supplies • KPIs Information • Lean, SME (OpEx leader or trained Kaizen leader) • Work room as needed • Food and drinks |
• Pre-event plan: 15-30 days • Event development: 3-5 days (8hrs) • Action plan completion: 30 days, average |
• Pre-event plan: 30 days • Event development: 15 days (120hrs) • Implementation: 60-180 days, average |
• Issue eliminated or improved • Employee engagement • Best practices shared • Employees trained • Savings/cost reduction |
• Improved operational performance • Stable process • Improved margin • Improved flow • Several projects completed • Best practices shared • Employee engagement improved • Improved behaviours • Improved culture • Savings/cost reduction |
Albanesa also shared and clarified for us the philosophy she embodies with her clients: to first plan a Kaikaku project and then do Kaizen events so as to support and achieve improvement opportunities.
Her equation for success: KAIKAKU + KAIZEN EVENT + KAIZEN TEIAN + KAKUSHIN = THE REAL LEAN TRANSFORMATION APPROACH. She’s a Kaizen type of lady, no?
As a result, there were many exchanges by the participants, as summarized below:
We look forward to further discussions on this subject as well as others in the future.
Kaizen Teian, Événements Kaizen, Kaikaku, Kakushin
Comment se porte votre dictionnaire qualité en Japonais?
Il s’avère que 76% des 27 personnes ayant répondu à notre sondage éclair ont admis ne pas avoir entendu parler du Kaikaku et que 19 % en avaient un peu entendu parler. Il va de soit que les participants à notre webinaire ont bien tendu l’oreille pour écouter Albanesa Ymaya expliquer ce qu’était cette bête et en quoi elle différait de son frère plus connu, le Kaizen. Un nouveau concept? Non. C’est juste que nous nous sommes davantage intéressés aux événements Kaizen, car ils sont plus faciles à réaliser et donnent des résultats plus rapidement.
Pour démarrer, Albanesa a d’abord présenté les termes proposés par Masaaki Ima (considéré comme le père de l’amélioration continue) dans le cadre de son esprit d’amélioration, puis elle a décrit les relations entre le Kaizen Teian, les événements Kaizen, le Kaikaku et le Kakushin.
Elle a ensuite expliqué les points communs entre Kaikaku et Kaizen, et a illustré leurs principales différences en utilisant l’extinction d’un incendie comme objectif – utiliser Kaikaku, c’est comme se servird’un boyau d’incendie, faire des événements Kaizen, c’est comme utiliser des gouttes d’eau. Avec les deux méthodes, vous atteindrez le même objectif d’amélioration mais, en fin de compte, l’effort et le temps nécessaires pour atteindre l’objectif et le gain final, l’impact et les avantages sont très différents, comme le montre le graphique. Pour les trois principaux blocs d’un processus, le tableau ci-dessous résume les paramètres Kaikaku et Kaizen. Généralement, les “Intrants” sont les mêmes, mais les différences apparaissent dans le “Processus global” et les “Sortants” – les efforts requis et les bénéfices obtenus.
| Intrants | Processus Global | Sortants | |||
|---|---|---|---|---|---|
| Kaizen | Kaikuku | Kaizen | Kaikuku | Kaizen | Kaikuku |
| •Soutien aux dirigeants (8-10) •Matériel de formation •Fournitures de bureau •Informations sur les indicateurs clés de performance •Lean, PME (leader OpEx ou leader Kaizen formé) •Salle de travail selon les besoins •Nourriture et boissons |
•Soutien aux dirigeants (8-10) •Matériel de formation •Fournitures de bureau •Informations sur les indicateurs clés de performance •Lean, PME (leader OpEx ou leader Kaizen formé) •Salle de travail selon les besoins •Nourriture et boissons |
•Plan de pré-événement: 15-30 jours •Développement de l’événement: 3-5 jours (8h) •Achèvement du plan d’action: 30 jours, en moyenne |
•Plan de pré-événement : 30 jours •Développement de l’événement: 15 jours (120 heures) • Mise en œuvre: 60-180 jours, en moyenne |
•Problème éliminé ou amélioré •Engagement des employés •Partage des meilleures pratiques •Employés formés •Economies/réduction des coûts |
•Amélioration des performances opérationnelles •Processus stable •Amélioration de la marge •Amélioration du flux •Plusieurs projets achevés •Partage des meilleures pratiques •Amélioration de l’engagement des employés •Amélioration des comportements •Amélioration de la culture •Economies/réduction des coûts |
Albanesa a également partagé et clarifié pour nous la philosophie qu’elle incarne avec ses clients: d’abord planifier un projet Kaikaku, puis organiser des événements Kaizen afin de soutenir et de réaliser des opportunités d’amélioration.
Son équation pour le succès: KAIKAKU + ÉVÉNEMENT KAIZEN + KAIZEN TEIAN + KAKUSHIN. Une femme de type Kaizen, non?
En conséquence, les participants ont eu de nombreux échanges, résumés ci-dessous:
Nous nous réjouissons de poursuivre les discussions sur ce sujet ainsi que sur d’autres à l’avenir.
Had You Connected to the Last Event | Si vous étiez connecté (2022.11.30) Read More »
By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB
Late last year, I helped organize and participated in a 2-day Supplier Quality workshop in my company. One of the things that I did at the start of each day’s sessions was to present a safety moment. On Day 1, I presented a one-pager on safe driving habits during the winter season, timely as we were about to enter the snowy season. On Day 2, I focused on safe practices when dealing with hazardous materials in the workplace.
More and more when I attend workshops, all-hands presentations, etc., I find that these events are starting with safety moments. And it is good to see, for in my humble opinion, there is plenty of crossover between Safety and Quality, whether it be during our working time or our personal time.
So going forward in 2023 and beyond, please do your best to assure your own personal safety in anything you do, as I am sure no one would want to be the subject of the headline below, which caught my eye as I was starting my first day of work in 2023.
EDITOR’S NOTE: Neither the “C” word nor the “P” word were used during the writing of this article.
**********************************************
Any feedback? Click on the link and let me know.
ALSO . . . Please contact me or any one else on the Leadership team if you would like to:
1) Write and submit an article to be published in the Newsletter.
2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.
Thank you, all the best and none of the worst.
The Editor’s Corner | Mot de l’éditeur Read More »
By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.
Would you like to work with others to prepare for ASQ examinations? We have a Teams based section study group that is open every Tuesday evening from 7:00 pm to 8:30 pm, starting January 17, 2023.
Join the team and get to help each other. Contact the host Dr. David Tozer, Montreal Section Education Chair, to obtain a link.
Aimeriez-vous travailler avec d’autres personnes pour préparer les examens de l’ASQ ? Nous avons un groupe d’étude Teams ouvert tous les mardis soirs de 19 h à 20 h 30, à partir du 17 janvier 2023.
Rejoignez l’équipe et aidez-vous mutuellement. Contactez l’hôte, Dr. David Tozer, président de l’éducation de la section de Montréal, pour obtenir un lien.
ASQ Certification Study Group Read More »
By Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Having ASQ certification gives you an edge in the market and can significantly increase your income.
Courses are now available online as well | Courses now available online
Calendar and Registration Form
Questions? Cours en site/In house courses, etc. Contact: Dr. David Tozer (514) 694-2830
ASQ Montreal Section – Education Program 2023 Read More »
If you or your company would like to advertise in our monthly newsletter, please contact me directly by clicking one of the links below this picture. Also, see the “Advertising Rates” section further down for ad sizes and associated rates.
Contact Michael Bournazian, Newsletter Editor
Advertising Space for Rent | Espace publicitaire à louer Read More »
By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB
ASQ will be holding a Lean and Six Sigma Conference next month (February 26-28, 2023) in Phoenix, Arizona, and it will be “In Person”.
If you wish to have more information or to register, please click HERE.
Lean and Six Sigma Conference (February 26-28, 2023) Read More »
By Raymond E. Dyer (Ray), ASQ Senior Member, CMQ/OE, & CQA (un texte en français suit)
On November 30th, 2022, Albanesa Ymaya presented “Radical Transformation with Kaikaku”. The closing survey was responded to by 22 participants.
Our survey asked participants to rate the following on a 5 point scale (5 being the highest): Subject, Approach, Presenter, and Exchange. We report the statistics as “Top Box Scores” (percentage of 4s and 5s out of the number of responses) and Average Percentage. The percentage results were quite good (see the table).
We had some feedback regarding proposed subjects including: Medical device regulations, Topics on auditing, Emotional intelligence, People management, Six Sigma for service – metrics to measure, DOE, Lean Six Sigma, and Modern Quality Approaches.
Also from the feedback, we picked up on a few areas to improve: primarily to reduce the amount of time spent explaining Zoom and present more real stories and experiences to compliment the theory. We’ve taken the feedback to heart. Thanks!
Overall, very good participation, satisfaction results, and feedback. This event was a pleasure to attend. Thanks to those who attended and participated!
Le 30 novembre, 2022 dernier, Albanesa Ymaya nous a présenté “Transformer une entreprise par le Kaikaku” et 22 participants ont répondu au sondage de fermeture.
Notre sondage demande aux participants d’évaluer les points suivants sur une échelle de 5 points (5 étant le plus élevé): Sujet, Approche, Présentateur, et Échange. Nous présentons les statistiques sous forme de “Top Box Scores” (pourcentage de 4 et 5 par rapport au nombre de réponses) et de pourcentage moyen. Les résultats sont assez bons (voir le tableau).
Nous avons eu quelques retours concernant les sujets proposés, notamment: Réglementation des dispositifs médicaux, Sujets sur l’audit, Intelligence émotionnelle, Gestion du personnel, Six Sigma pour le service – métriques à mesurer, DOE, Lean Six Sigma, et Approches modernes de la qualité.
Ce retour d’information nous a également permis de relever quelques points à améliorer, notamment la réduction du temps consacré à l’explication de Zoom et la présentation de plus d’histoires et d’expériences réelles pour compléter la théorie. Nous avons pris ces commentaires à cœur. Merci!
Dans l’ensemble, la participation, les résultats de satisfaction et les commentaires sont très bons. C’était un plaisir de participer à cet événement. Merci à ceux qui ont assisté et participé!
Voice of The Customer | Voix du Client Read More »
Par Eric Hosking, ASQ Senior, Trésorier, Responsable des membres. (English text follows)
Dans le cadre de nos efforts continus de la section pour promouvoir l’ASQ et ses 18 certifications professionnelles de la qualité, nous avons participé à l’événement de réseautage 2022.12.02 Réseautage BCM x AéMSG x ESG+. L’événement était organisé par trois secteurs de l’École des sciences de la gestion (ESG) de l’Université du Québec à Montréal (UQAM) – le Bureau de Conseil en Management (BCM), l’Association des étudiants en maitrise des sciences de la gestion (AéMSG) et ESG+ (le lien entre le monde des affaires et l’école).
Une cinquantaine d’étudiants de l’école sont venus rencontrer trois conférenciers entrepreneurs expérimentés qui ont partagés leurs expériences sur les thèmes de La transition technologique; Le développement durable et La diversité dans l’entrepreneuriat et des représentants de diverses entreprises dont IBM, Hydro, PWC, KPGM et d’autres.
Nous avons bénéficié d’une vraie table alors que les autres industries était reléguées à des tables “de cocktail”, ce qui nous a permis de déployer nos 18 dépliants sur les certifications de l’ASQ et la seule ayant une présentation que Veronica Marquez (responsable des médias sociaux) avait préparée. Heureusement que la batterie de l’ordinateur a tenu le coup pendant tout le salon. Il y a eu un flux presque continu de “clients” curieux de savoir qui nous étions (notre mission, les certifications ASQ ainsi que les événements et activités de la section de Montréal). Les étudiants présents provenaient d’un large éventail de disciplines de la gestion des opérations et de l’informatique, au niveau de la licence et de la maîtrise.
Ce fut un réel plaisir d’expliquer qui nous sommes aux jeunes qui sont passés nous voir. Beaucoup ont eu du mal à accepter l’idée que nous sommes une organisation bénévole de professionnels qui n’offre pas d’opportunités d’emploi et qui ne vend pas un produit connu. Un ou deux ont été très reconnaissants des explications sur la qualité et du rôle qu’elle devrait jouer dans leur vie. Un ou deux, sans surprise, étaient intéressés par la façon dont la formation à la qualité pourrait améliorer leurs possibilités d’emploi et/ou de carrière. Beaucoup ont été facilement encouragés à prendre au moins une image du code QR de nos dépliants afin de pouvoir se rendre sur notre site pour en savoir plus sur nous.
As part of the section’s continuing efforts to promote ASQ and its 18 quality professional certifications, we participated at the 2022.12.02 Réseautage BCM x AéMSG x ESG+ networking event. The event was organized by three sectors of the École des sciences de la gestion (ESG) of the Université du Québec à Montréal (UQAM) — the Bureau de Conseil en Management (BCM), the Association des étudiants en maitrise des sciences de la gestion (AéMSG) and ESG+ (the link betw
een the business world and the school).
About 50 students from the school came to meet three experienced entrepreneurial speakers who shared their experiences on the themes of Technological Transition; Sustainable Development and Diversity in Entrepreneurship and representatives from various companies including IBM, Hydro, PWC, KPGM and others.
We had a real table while others were relegated to chest-height “cocktail” tables, so were able to display our 18 ASQ certification flyers and were the only ones with a presentation that Veronica Marquez (Social Media Chair) had prepared. Fortunately, our battery held out the entire show. An almost continuous stream of “customers” curious about who we were (our mission, ASQ certifications, and Montreal Chapter events and activities) stopped by. Students in attendance came from a wide range of disciplines in operations management and computer science, at both the undergraduate and graduate level.
It was a real pleasure explaining who we are. Many had a hard time accepting the idea that we are a volunteer organization of professionals that does not offer job opportunities and does not sell a known product. One or two were very grateful for explanations of quality and the role it should play in their lives. One or two, not surprisingly, were interested in how quality training could improve their job and/or career opportunities. Many were easily encouraged to take at least one image from the QR code on our flyers so they could go to our site to learn more about us.
If you are part of an educational institution and would like to have more visibility on quality-related topics, please contact us. We have a network of potential speakers that may be of interest to you. Contact Raymond Dyer on LinkedIn.
Si vous faites partie d’un établissement d’enseignement et que vous souhaitez avoir plus de visibilité sur les sujets liés à la qualité, veuillez nous contacter. Nous disposons d’un réseau de conférenciers potentiels qui pourraient vous intéresser. Contactez Raymond Dyer sur LinkedIn.
Student Outreach | Sensibilisation étudiante (BCM x AéMSG x ESG+ Networking) Read More »
Last December our Montreal Section Chair, Raymond E Dyer, BSc & MBA, ASQ Senior Member, CMQ/OE, & CQA took his 30 years plus in Quality experiences with various industries, quality methods, models, tools, management system registrations, and registrars virtually to Toronto (A short walk the living room). His objective: To share stories with the ever growing need to have Quality Management System (QMS) professionals represent organizations facing multiple management systems and their certifications, well beyond ISO 9001. This presentation, similar to the one at our General Assembly, last October, but with a virtual twist.
In his presentation Ray suggested that the QMS professional was the individual best able to ensure integration of the various systems because, that person usually had a :
| Opportunities | Challenges |
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His conclusions:
• Organizations are increasingly seeking recognition in more than one ISO certification (ISO 9001 is often just the start!);
• The QMS professional is often chosen to lead or strongly support such management system certifications due to their experience and the nature of their work;
• Integrating the common elements of these management systems helps improve effectiveness and efficiency of related activities.
The Quality Manager and the Multiple Management Systems — Guest appearance in Toronto Read More »
We did our Homework!!The results of the 2022 Montreal Section Business Plan were reviewed at a recent meeting with Puneet Manchada (Regional Director), Natella Isazada (incoming Regional Director elect) and Sam Weissfelner (Deputy Regional Director), Montreal Section’s Raymond Dyer (Chairman) and Eric Hosking (Treasurer). The section fared very well in attaining and surpassing many of the set objectives.Read the Summary and Results. As a result, Raymond Dyer received a Certificate of accomplishment on behalf of the Section for these results.
Congratulations to the Montreal Section Leadership Team. It was quite a year indeed.
Canada & Greenland Region: 2022 Business Plan Reviews Read More »
Hybrid Conference, hosted by ASQ Vancouver
This year’s ASQ Canada Conference on Quality and Business Excellence was hosted by ASQ Vancouver Section 408 on November 19th, to mark World Quality Month. It also became the first hybrid event hosted post-pandemic by ASQ Vancouver. Around 120 quality professionals attended the conference, with experts from various industries, plus academicians, students, and other friends of the quality community. More than forty attendees joined the sessions online from various parts of Canada.
Amongst the attendees were out-of-province ASQ member-leaders, including Puneet Manchanda, Regional Director of ASQ Canada and Greenland Region, Cecilia Barrios, Edmonton Section Chair and Member Leaders Shireen Fader of Calgary and Sumith Kahanda from Saskatchewan.
The organizing committee included ASQ Vancouver Section Chair Fuat Ramazanov, the Voice of Customer Chair Natella Isazada, and the Publicity Chair Louis Blais. As faculty members of Acsenda Management School in Vancouver, they are grateful to their partner organization Acsenda for accommodating the conference on their campus in the heart of downtown. ASQ Vancouver would also like to extend their gratitude to all sponsor organizations and to other Canadian Sections of ASQ who supported the conference.
Conference presentations generated a lot of interest in the audience. Among the speakers there were a 3x-Olympian, a Canadian track and field athlete completing in the javelin throw; Quality and Continuous Improvement Experts; Best-Selling Author and Podcast Host; Corporate Creativity expert, artist and coach; Corporate Reputation Management Expert; Operations and Technology Management Expert; Ergonomist and Occupational Hygiene Officer; as well certified quality auditors participating in the moderated panel discussion.
The day was packed with engaging sessions, networking opportunities, quality-related trivia games, catered meal and coffee breaks, door prizes and volunteer appreciation. The event was also attended by Acsenda top management who acknowledged the land the conference was conducted on and expressed their gratitude for the partnership with ASQ which is a mutually beneficial relationship that allows Acsenda students to learn through volunteering and to expand their horizons.
Congratulations to the organizing committee.
Canada & Greenland Region: Quality Conference Highlights Read More »
