Voice of The Customer | Voix du Client

Voice of the Customer / / /
Cesar Camargo 2023

Cesar Camargo 2023By Cesar Camargo, Responsable VoC, (English text follows)

En ce début d’année, je discutais avec un directeur du magasin de grande surface où je travaille, lorsqu’il a soudainement profité de l’occasion pour informer une employée qui passait à proximité qu’une cliente avait laissé un excellent commentaire à son sujet dans l’enquête VoC, en reconnaissance du service remarquable qu’elle avait offert. Le visage de l’employée s’est illuminé et un sourire s’est aussitôt dessiné. J’ai ressenti une agréable impression en constatant à quel point il est merveilleux de travailler avec qualité: c’est une relation gagnant-gagnant. La cliente est repartie satisfaite du service reçu et l’employée, j’imagine, s’est sentie pleinement accomplie sur le plan professionnel.

En parlant d’enquêtes de satisfaction, lors de notre dernier webinaire de l’année 2025, les participants ont évalué leur satisfaction générale à 98 %. Parmi les sujets proposés pour les prochaines éditions, l’idée de discuter de l’évolution des normes ISO et du rôle de l’intelligence artificielle dans la qualité a été suggérée.

Obtenir la voix des clients est, sans aucun doute, le point de départ pour identifier ce qui est bien fait et ce qui pourrait être amélioré.

Nous comptons sur vous tous, passionnés de la qualité, afin que, grâce à vos commentaires, évaluations et propositions, nous continuions à faire tourner la roue de la qualité au sein de notre chapitre ASQ Montréal.

À la prochaine!

Cesar Camargo

At the beginning of this year, I was talking with one director at the large retail store where I work when, suddenly, he took the opportunity to inform an employee passing by that a customer had left an excellent comment about her in the VoC survey for the outstanding service she had provided. The employee’s face lit up, and a smile became evident. I was left with a pleasant feeling, realizing how wonderful it is to work with quality – it’s a win-win relationship. The customer left satisfied with the excellent service received, and the employee, I imagine, felt professionally fulfilled.

Speaking of satisfaction surveys, during our last webinar of 2025, participants rated their overall satisfaction at 98%. Among the suggested topics for future sessions, the idea arose to discuss the evolution of ISO standards and the role of artificial intelligence in quality.

Clearly, capturing the voice of the customer is the starting point for identifying what is being done well and what could be improved.

We count on all of you that are passionate about quality, to keep the quality wheel rolling in our ASQ Montreal Chapter through your comments, feedback, and suggestions.

See you next time!

Cesar Camargo

Voice of The Customer | Voix du Client Read More »

The Editor’s Corner | Mot de l’éditeur

Editor’s Corner / / /
Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce

Hello, and welcome to 2026. I hope it is a wonderful year for all of you.

Let’s start the year off right with an image meme.

  

    **********************************************

Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:
1) Write and submit an article to be published in the Newsletter.
2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

 

The Editor’s Corner | Mot de l’éditeur Read More »

ASQ Montreal Section – Education Program 2026

Education / / /

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in.

For advice on the program, contact David Tozer at davidtozer@qualitiqua.com or call 514-694-2830.

The following is a list of the certifications and some of the topics covered.

Certified Quality Engineer: Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Reliability Engineer: Topics include: reliability management, probability and statistics, modelling and prediction, data collection and analysis, design for reliability, maintainability and availability, reliability testing, product safety and liability.

Certified Software Quality Engineer: Topics include: cost of quality and return on investment, team formation and group dynamics, Life Cycles and Process Models, Systems Architecture, Requirements Engineering, Requirements Management, Audits, Maintenance Management, Software Analysis, Tracking and Controlling, Risk Management, Process and Product Measurement, Analysis and Reporting Techniques, Software Verification and Validation, Software Configuration Management.

 Certified Quality Inspector: Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Certified Quality Technician: Topics include: quality concepts, team formation and group dynamics, planning for sampling, problem solving, procedure and instruction preparation, statistical methods, cost of quality.

Certified Calibration Technician: Topics include: testing, calibration, repair, maintenance, environment, electrical, mechanical and electro-mechanical equipment.

Certified Quality Improvement Associate: Topics include: quality tools, improvement projects and teams.

Certified Quality Process Analyst: Topics include: problem solving methods, quality tools, improvement projects and teams,

Certified Master Black Belt: Requirements: Many years experience at the Six Sigma Black Belt level, portfolio of achievements, demonstration of practice and advancing the quality field.

Certified Six Sigma Black Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Six Sigma Yellow Belt: Topics include: problem solving using Define, Measure, Analyse, Improve, Control.

Certified Manager of Quality/Organizational Excellence: Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement. 

Certified Quality Auditor: Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Food Safety and Quality Auditor: Topics include: auditing for Food Safety, HACCP, managing methods for food safety, reporting on food safety.

Certified Medical Device Auditor: Topics include: standards, regulations, directives, guidance, systems and controls, auditing.

Certified Pharmaceutical GMP Professional: Topics include: human and veterinarian, standards and regulations, raw material management, manufacturing control, pharmaceutical delivery methods, packaging and labeling, auditing,

Certified Construction Quality Manager: Topics include: contract management, quality planning, resource management, documentation, closing the contract, risk management, environment, safety, team building, quality tools and statistical methods.

Certified Supplier Quality Professional: Topics include: supply chain quality, quality assurance plans, scrap reduction, repair and rework cycle time.

ASQ Montreal Section – Education Program 2026 Read More »

Unemployed Members – Dues

Messages / / /

Any individual Full or Senior, or a Fellow member may participate in ASQ’s unemployment dues relief program if they want to continue maintaining their ASQ membership. For more information:

  • Log-in to your ASQ account, go to the My Account page, select Unemployed Members on the left panel. The Unemployed Member Dues page appears.
  • Download the ASQ Unemployment Program Application, complete and submit to ASQ-HQ.
  • Don’t forget to Log-out.

Tout membre individuel Titulaire, Senior ou Fellow peut participer au programme d’allègement des cotisations de chômage de l’ASQ s’il souhaite continuer à maintenir son adhésion à l’ASQ. Pour plus d’informations:

  • Connectez-vous à votre compte ASQ, allez sur la page Mon compte (My Account), sélectionnez Membres chômeurs (Unemployed Members) sur le panneau de gauche. La page Cotisations des membres chômeurs (Unemployed Member Dues) s’affiche.
  • Téléchargez la Demande d’adhésion au programme de chômage de l’ASQ (ASQ Unemployment Program Application), remplissez et envoyez à ASQ-HQ.
  • N’oubliez pas de vous déconnecter.

Unemployed Members – Dues Read More »

Student Outreach | Sensibilisation étudiante

Student Outreach / / /

Pierre Marquis, Membership Chair Section Montréal, Student Outreach Committee Member (An English text follows)

RENCONTRES ASQ MTL et HEC (20 nov et 2 déc 2025): DEUX ÉVÉNEMENTS MARQUANTS sur la QUALITÉ

Une équipe d’ASQ Montréal s’est rendue aux HEC Montréal à deux reprises pour parler de qualité avec les étudiants(tes) au certificat en gestion de l’excellence opérationnelle et au baccalauréat en gestion des opérations et de la logistique. Ray DYER, Sam WEISSFELNER, Eric HOSKING et Kunal DAS ont accompagné le présentateur Pierre MARQUIS. L’équipe a été reçue chaleureusement par le chargé de cours Michel LEFEBVRE et ses 33 étudiants.

Les objectifs de la présentation Power Point étaient:

  • Pouvoir définir la qualité;
  • Connaître l’existence des normes de qualité ISO;
  • Identifier les qualités requises d’un gestionnaire en qualité performant;
  • S’informer sur les nouveautés en qualité : L‘Inspection par Réalité Augmentée et L’IA vs la Qualité;
  • Reconnaître le rôle de l’ASQ et les bénéfices comme membre étudiant.

Ray, Sam, Eric, Kunal et Pierre ont présenté leur bio et parlé d’expériences vécues en qualité et de cas de non-qualité, suscitant un intérêt certain. L’existence des principales normes ISO utilisées en industrie a été mentionnée, notamment 9001, 14001, 13485, 27001, 45001, AS9100 et la série de normes sur le SMIA: ISO/IEC 42001, 42005, 42006.

Ray a parlé des 19 certifications offertes par l’ASQ, de l’existence de la section d’ASQ Montréal depuis 1950 et d’un projet de mentorat en développement, au bénéfice des futurs professionnels en qualité.

Après une brève période de questions (quoi faire en cas de rappel par exemple), le professeur Michel Lefebvre a félicité les présentateurs et réitéré son intérêt pour répéter l’expérience en 2026, pour une troisième année.

ACADEMIA:

  • Contactez-nous si vous souhaitez organiser un événement avec vos étudiants et discutons de la manière dont nous pouvons aborder le sujet de la qualité dans le monde universitaire.
  • Si vous faites partie d’un établissement d’enseignement et que vous souhaitez avoir plus de visibilité sur les sujets liés à la qualité, contactez Pierre Marquis sur LinkedIn. Nous disposons d’un réseau de conférenciers potentiels qui pourraient vous intéresser.

TWO ASQ MTL/HEC MEETINGS DONE (Nov 20th and Dec 2nd): REMARKABLE EVENTS ON QUALITY

A team from ASQ Montreal visited HEC Montreal twice to talk about quality with students enrolled in the Certificate in Operational Excellence Management and Bachelor of Operations and Logistics Management programs. Ray DYER, Sam WEISSFELNER, Eric HOSKING, and Kunal DAS accompanied presenter Pierre MARQUIS. The team was warmly welcomed by lecturer Michel LEFEBVRE and his 33 students.

The objectives of the PowerPoint presentation were:

  • To be able to define quality;
  • To learn about ISO quality standards;
  • To identify the qualities required of an effective quality manager;
  • Learn about new developments in quality: Augmented Reality Inspection and AI vs. Quality;
  • Recognize the role of ASQ and the benefits of student membership.

Ray, Sam, Eric, Kunal, and Pierre presented their bios and talked about their experiences with quality and non-quality, sparking considerable interest. They mentioned the main ISO standards used in industry, including 9001, 14001, 13485, 27001, 45001, AS9100, and the SMIA series of standards: ISO/IEC 42001, 42005, and 42006.

Ray spoke about the 19 certifications offered by ASQ, the existence of the ASQ Montreal chapter since 1950, and a mentoring project currently in development for the benefit of future quality professionals.

After a brief question period (e.g., what to do in the event of a recall), Professor Michel Lefebvre congratulated the presenters and reiterated his interest in repeating the experience in 2026, for a third year.

ACADEMIA:

  • Contact us if you are organizing a student event and wish to discuss how to present quality-related topics in the university.
  • If you are part of an educational institution and would like to have more visibility on quality-related topics, please contact Pierre Marquis on LinkedIn. We have a network of potential speakers that may be of interest to you.

 

Student Outreach | Sensibilisation étudiante Read More »

World Conference on Quality and Improvement (In-Person)

ASQ News / / /

Michael BournazianBy Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce

ASQ will be hosting their “WORLD CONFERENCE ON QUALITY AND IMPROVEMENT”. The event will be held May 17-20, 2026 in Orlando, Florida.

For more information and to register, go to the CONFERENCE page.

World Conference on Quality and Improvement (In-Person) Read More »

ASQ Certification Study Group

Education / / /

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

Would you like to work with others to prepare for ASQ examinations? We have a Teams based section study group that is open every Tuesday evening from 7:00 pm to 8:30 pm.

Join the team and get to help each other. Contact the host Dr. David Tozer, Montreal Section Education Chair, to obtain a link.

Aimeriez-vous travailler avec d’autres personnes pour préparer les examens de l’ASQ ? Nous avons un groupe d’étude Teams ouvert tous les mardis soirs de 19 h à 20 h 30.

Rejoignez l’équipe et aidez-vous mutuellement. Contactez l’hôte, Dr. David Tozer, président de l’éducation de la section de Montréal, pour obtenir un lien.

ASQ Certification Study Group Read More »

The Editor’s Corner | Mot de l’éditeur

Editor’s Corner / / /
Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce

The November newsletter is usually where I wish everyone a Happy Holiday season, since it is the final issue of the calendar year. So let’s dispense of that quickly . . . Happy Holidays to all my fellow Quality practitioners. All the best and none of the worst to you in 2026.

And on to our 75th anniversary evening which took place this past October 22, 2025. I was tasked to be one of the official photographers for the evening, so I would like to share some of photos here with you.

A big thank you to everyone who showed up from near and far and made the evening special. I sincerely hope everyone enjoyed themselves and walked away from the evening with a sense of pride at what the ASQ Montreal Section has accomplished for the past 75 years . . . and will continue to accomplish.

**********************************************

Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:
1) Write and submit an article to be published in the Newsletter.
2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

 

The Editor’s Corner | Mot de l’éditeur Read More »

Si vous étiez présent | Had You Been There

Last Event Review / / /
Raymond Dyer 2020

Raymond Dyer 2020

75e anniversaire de la section montréalaise de l’ASQ

By Raymond E. Dyer, B.Sc., MBA

Directeur régional adjoint d’ASQ Canada pour la section ASQ Montréal. ASQ Senior Member, CMQ/OE, & CQA (English text follows)

Organisé par l’équipe de direction de la section montréalaise de l’ASQ.

Le 22 octobre 2025, la section montréalaise de l’ASQ a célébré son 75e anniversaire. Toute l’équipe de direction de la section était présente (Sam Weisfelner s’est joint à nous virtuellement pendant un moment, car il était en déplacement), ainsi que plusieurs membres de la section (une vingtaine), dont une qui a fait le trajet depuis la région de Toronto pour se joindre à nous. Nous avons également eu le plaisir d’accueillir notre directrice régionale de l’ASQ Canada, Natella Isazada, venue de Vancouver, en Colombie-Britannique, pour nous remettre une proclamation de la présidente de l’ASQ 2025, Daniella (Dani) Picciotti, ainsi qu’une reconnaissance de la section.

Après quelques échanges préliminaires, la soirée a débuté par une “chasse au trésor sur l’historique de la section montréalaise de l’ASQ” intelligemment conçue par Chantale Simard. Les réponses étaient soumises électroniquement à l’aide d’un téléphone cellulaire et consistaient à fouiller parmi tous les artefacts historiques qui avaient été exposés. Ensuite, nous avons dégusté un excellent repas, assisté à diverses présentations, remis plusieurs prix et pris quelques photos de clôture pour célébrer notre impressionnant gâteau.

Depuis des années, je répète que l’un des principaux avantages d’être membre d’une section de l’ASQ réside dans les opportunités de réseautage et les amitiés qui se nouent, et que l’un des plus grands avantages d’être membre de l’équipe de direction d’une section réside dans les différentes compétences que nous développons, par exemple le leadership, la collaboration, la créativité, la prise de parole en public, la rédaction, la formation/l’enseignement, l’apprentissage, et surtout . . . la confiance en soi.

La soirée a été propice au réseautage et à l’amitié. J’y ai retrouvé des membres que je connais depuis mes débuts à l’ASQ et nous avons échangé nos dernières nouvelles. Cette soirée est le fruit non seulement des efforts déployés par les huit membres de l’équipe de direction de notre section, mais aussi de plusieurs membres qui ont apporté leur aide.

Vous trouverez plus de détails et de photos de l’événement dans l’article “75 Years of History – Célébration | Celebration” de J.P. Amiel, ainsi que dans d’autres articles de la newsletter. Ce fut un moment de fierté pour notre section, qui méritait d’être célébré avec passion. Merci à tous ceux qui y ont participé.

ASQ Montreal Section 75th Anniversary

Organized by the ASQ Montreal Section Leadership team.

On October 22, 2025, the ASQ Montreal Section celebrated its 75th anniversary. The whole section leadership team was there (Sam Weisfelner joined us virtually for a moment given he was travelling) and so were several section members (around 20), one that drove in from the Toronto area to join us. We also had the pleasure of welcoming our ASQ Canada Regional Director, Natella Isazada, who flew in from Vancouver, British Columbia to join us and deliver to the section a proclamation from ASQ 2025 Chair, Daniella (Dani) Picciotti, and also a section recognition.

After some initial networking, the evening was launched with a cleverly constructed “ASQ Montreal Section history treasure hunt” with Chantale Simard. The responses were submitted electronically via a cell phone and involved digging around all the historical artifacts that had been put on display. This was  followed by good food, various presentations, several awards, and some closing photographs to celebrate our impressive cake.

For years I’ve said that one of the most important values of being an ASQ section member is the networking opportunities and the friendships that develop, and that one of the greatest benefits of being a section leadership team member is the various skills we develop, e.g. leadership, collaboration, creativity, public speaking, writing, training/teaching, learning: bottom line . . . confidence.

The evening delivered on the networking and friendships. There were members there that I’ve known since I started ASQ and we caught up on each other’s news. The evening was the result of not only the efforts invested by all eight of our section leadership team, but also several members who pitched in to help out.

You’ll see more details and photos of the event with JP Amiel’s “75 Years of History – Célébration | Celebration” article and other newsletter articles as well. This was a proud moment for our section, one that deserved to be celebrated with passion. Thanks to all who attended.

Si vous étiez présent | Had You Been There Read More »

Student Outreach | Sensibilisation étudiante (Article 2)

Student Outreach / / /

Pierre Marquis, Membership Chair Section Montréal, Student Outreach Committee Member (An English text follows)

Des présentations sont planifiées en novembre/décembre: HEC Montréal (certificat ou bac, cours de gestion de la qualité), le 20 novembre et 2 decembre. McGill (maîtrise en design durable collaboratif), le 13 novembre.

L’activité suivante a eu lieu le 29 octobre: POLY MTL: “Réseautage, étudiants en génie industriel”

Sur invitation du comité des étudiants en génie industriel (CEGI), ASQ Montréal a été représenté par Eric Hosking et Pierre Marquis; cette soirée de réseautage (18h à 21h), où des employeurs étaient présents, a permis de rencontrer les étudiants de 2e, 3e et 4e années. Plusieurs cours en génie industriel rejoignent la qualité et l’ASQ, tels que la gestion du changement, l’amélioration continue, les méthodes statistiques et l’ingénierie de la qualité. Des étudiants se sont montrés intéressés par les 19 certifications offertes par l’ASQ, les webinaires mensuels et la possibilité de s’impliquer comme bénévole. Le CEGI s’est enquis d’une offre de prestation de Pierre Marquis, bachelier en génie industriel, sur un sujet de leur choix, tel que l’intersection entre l’ingénierie et la qualité.

ACADEMIA:

  • Contactez-nous si vous souhaitez organiser un événement avec vos étudiants et discutons de la manière dont nous pouvons aborder le sujet de la qualité dans le monde universitaire.
  • Si vous faites partie d’un établissement d’enseignement et que vous souhaitez avoir plus de visibilité sur les sujets liés à la qualité, contactez Pierre Marquis sur LinkedIn. Nous disposons d’un réseau de conférenciers potentiels qui pourraient vous intéresser.

Presentations to students are scheduled for November/December: HEC Montreal (certificate or bac, quality management course) on November 20 and December 2. McGill (Master’s in Collaborative Sustainable Design) on November 13.

The following activity took place on October 29: POLY MTL: “Networking, industrial engineering students”

At the invitation of the industrial engineering student committee (CEGI), ASQ Montreal was represented by Eric Hosking and Pierre Marquis. This networking evening (6:00 to 9:00 p.m.), attended by employers, provided an opportunity to meet with second-, third-, and fourth-year students. Several industrial engineering courses are related to quality and ASQ, such as change management, continuous improvement, statistical methods, and quality engineering.  Students expressed interest in the 19 certifications offered by ASQ, the monthly webinars, and the opportunity to get involved as volunteers. CEGI inquired about a presentation by Pierre Marquis, who has a bachelor’s degree in industrial engineering, on a topic of their choice, such as the intersection between engineering and quality.

ACADEMIA:

  • Contact us if you are organizing a student event and wish to discuss how to present quality-related topics in the university.
  • If you are part of an educational institution and would like to have more visibility on quality-related topics, please contact Pierre Marquis on LinkedIn. We have a network of potential speakers that may be of interest to you.

 

Student Outreach | Sensibilisation étudiante (Article 2) Read More »

Mot de la présidente | Word from the Chair

Word from Section Chair / / /

Par Chantale Simard, MBA, ASQ Senior Member, CSSGB (English text follows)

Une année riche et diversifiée!

En 2025, la section Montréal de l’ASQ a proposé une programmation exceptionnelle couvrant un large éventail de thèmes: l’intelligence artificielle appliquée à la qualité, la gestion du changement et le Lean Six Sigma, le leadership et la mobilisation des équipes, les systèmes de management intégrés, la gestion des risques, la durabilité, ainsi que des activités de réseautage et la célébration mémorable de notre 75ᵉ anniversaire. Une année complète qui a su allier innovation, expertise et esprit communautaire!

Un immense merci à tous nos bénévoles, membres actifs, conférenciers et partenaires qui ont contribué à faire de 2025 une année aussi inspirante. Votre dévouement et votre participation sont le moteur de notre succès collectif.

Nous vous invitons à participer à notre dernier événement de l’année, en novembre, pour clore 2025 en beauté et échanger sur les perspectives à venir.

Si vous souhaitez vous impliquer davantage au sein de la section et contribuer à nos activités en tant que membre du comité de direction, n’hésitez pas à me contacter directement — votre énergie et vos idées seront toujours les bienvenues!

Envoyez-moi vos commentaires

A rich and diverse year!

In 2025, the ASQ Montreal Section delivered an exceptional program covering a wide range of topics — from artificial intelligence in quality and Lean Six Sigma transformation to leadership, integrated management systems, risk management, sustainability and networking events, culminating in our memorable 75th anniversary celebration. A full and vibrant year combining innovation, expertise, and community spirit!

Our warmest thanks to all our volunteers, active members, speakers, and partners for making 2025 such an inspiring year. Your commitment and participation are the driving force behind our collective success.

We invite you to join us for our final event of the year in November — a great opportunity to wrap up 2025 and look ahead to the future.

If you would like to get more involved and contribute as a member of the leadership team, please feel free to contact me directly — your ideas and enthusiasm are always welcome!

Send me your comments

Suivez-nous sur LinkedIn

Explorez NOTRE site myASQ Montréal |  Explore OUR Montreal myASQ site.

Mot de la présidente | Word from the Chair Read More »

Voice of The Customer | Voix du Client

Voice of the Customer / / /
Cesar Camargo 2023

Cesar Camargo 2023By Cesar Camargo, Responsable VoC, (English text follows)

La reddition de comptes et la communication transparente sont des aspects essentiels pour assurer la continuité des associations, des regroupements et d’autres organismes. Le 5 novembre dernier, nous avons eu l’occasion de participer à l’assemblée générale annuelle de notre chapitre ASQ Montréal. La présentation des actions réalisées tout au long de l’année 2025 nous a permis d’apprécier les efforts conjoints des membres du chapitre et de l’équipe de direction pour maintenir et renforcer ce groupe important de professionnels.

En ce qui concerne l’évaluation de la satisfaction de cette rencontre, les participants ayant répondu au sondage final ont attribué une note de 100% de satisfaction à tous les aspects: thématique, approche, conférenciers et échanges.

Pour l’année 2026 qui approche, nous renouvelons notre invitation à partager vos évaluations après chaque événement, à laisser vos commentaires positifs, vos suggestions d’amélioration et à proposer des sujets pour les futures activités du chapitre.

“Le feedback est le petit-déjeuner des champions” – Ken Blanchard**

**Ken Blanchard – Auteur et expert américain en management.

Cesar Camargo

Accountability and transparent communication are vital aspects to ensure the continuity of associations, professional groups, and other organizations. On November 5th, we had the opportunity to participate in the Annual General Assembly of our ASQ Montreal chapter. The presentation of the actions carried out throughout 2025 allowed us to recognize the joint efforts made by chapter members and leaders to maintain and strengthen this important group of professionals.

Regarding the satisfaction evaluation of this meeting, participants who completed the closing survey rated all aspects (topic, approach, presenters, and interaction) with 100% satisfaction.

As we look ahead to 2026, we continue to invite everyone to share their feedback after each event, provide positive comments, suggest areas for improvement, and propose topics for future chapter activities.

“Feedback is the breakfast of champions” – Ken Blanchard**

**Ken Blanchard – American author and management expert.

Cesar Camargo

Voice of The Customer | Voix du Client Read More »

Unemployed Members – Dues

Messages / / /

Any individual Full or Senior, or a Fellow member may participate in ASQ’s unemployment dues relief program if they want to continue maintaining their ASQ membership. For more information:

  • Log-in to your ASQ account, go to the My Account page, select Unemployed Members on the left panel. The Unemployed Member Dues page appears.
  • Download the ASQ Unemployment Program Application, complete and submit to ASQ-HQ.
  • Don’t forget to Log-out.

Tout membre individuel Titulaire, Senior ou Fellow peut participer au programme d’allègement des cotisations de chômage de l’ASQ s’il souhaite continuer à maintenir son adhésion à l’ASQ. Pour plus d’informations:

  • Connectez-vous à votre compte ASQ, allez sur la page Mon compte (My Account), sélectionnez Membres chômeurs (Unemployed Members) sur le panneau de gauche. La page Cotisations des membres chômeurs (Unemployed Member Dues) s’affiche.
  • Téléchargez la Demande d’adhésion au programme de chômage de l’ASQ (ASQ Unemployment Program Application), remplissez et envoyez à ASQ-HQ.
  • N’oubliez pas de vous déconnecter.

Unemployed Members – Dues Read More »

ASQ Montreal Section – Education Program 2025

Education / / /

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in.

For advice on the program, contact David Tozer at davidtozer@qualitiqua.com or call 514-694-2830.

The following is a list of the certifications and some of the topics covered.

Certified Quality Engineer: Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Reliability Engineer: Topics include: reliability management, probability and statistics, modelling and prediction, data collection and analysis, design for reliability, maintainability and availability, reliability testing, product safety and liability.

Certified Software Quality Engineer: Topics include: cost of quality and return on investment, team formation and group dynamics, Life Cycles and Process Models, Systems Architecture, Requirements Engineering, Requirements Management, Audits, Maintenance Management, Software Analysis, Tracking and Controlling, Risk Management, Process and Product Measurement, Analysis and Reporting Techniques, Software Verification and Validation, Software Configuration Management.

 Certified Quality Inspector: Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Certified Quality Technician: Topics include: quality concepts, team formation and group dynamics, planning for sampling, problem solving, procedure and instruction preparation, statistical methods, cost of quality.

Certified Calibration Technician: Topics include: testing, calibration, repair, maintenance, environment, electrical, mechanical and electro-mechanical equipment.

Certified Quality Improvement Associate: Topics include: quality tools, improvement projects and teams.

Certified Quality Process Analyst: Topics include: problem solving methods, quality tools, improvement projects and teams,

Certified Master Black Belt: Requirements: Many years experience at the Six Sigma Black Belt level, portfolio of achievements, demonstration of practice and advancing the quality field.

Certified Six Sigma Black Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Six Sigma Yellow Belt: Topics include: problem solving using Define, Measure, Analyse, Improve, Control.

Certified Manager of Quality/Organizational Excellence: Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement. 

Certified Quality Auditor: Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Food Safety and Quality Auditor: Topics include: auditing for Food Safety, HACCP, managing methods for food safety, reporting on food safety.

Certified Medical Device Auditor: Topics include: standards, regulations, directives, guidance, systems and controls, auditing.

Certified Pharmaceutical GMP Professional: Topics include: human and veterinarian, standards and regulations, raw material management, manufacturing control, pharmaceutical delivery methods, packaging and labeling, auditing,

Certified Construction Quality Manager: Topics include: contract management, quality planning, resource management, documentation, closing the contract, risk management, environment, safety, team building, quality tools and statistical methods.

Certified Supplier Quality Professional: Topics include: supply chain quality, quality assurance plans, scrap reduction, repair and rework cycle time.

ASQ Montreal Section – Education Program 2025 Read More »

Student Outreach | Sensibilisation étudiante (Article 1)

Student Outreach / / /

Pierre Marquis, Membership Chair Section Montréal, Student Outreach Committee Member (An English text follows)

RÉSUMÉ DE PRÉSENTATION: CÉGEP AHUNTSIC, TECHNIQUES du GÉNIE INDUSTRIEL, COURS “Normalisation et management de la qualité”

Présentateur: Pierre MARQUIS, responsable de la sensibilisation étudiante.

Le jeudi 30 octobre 2025, Pierre MARQUIS a été reçu par le professeur M. Nicolas VERRON,  pour démystifier ses étudiants de troisième année sur le rôle et les compétences du futur technicien(ne) de la qualité en entreprise.

Les objectifs de la présentation étaient:

  • Pouvoir définir la qualité;
  • Connaître l’existence des normes de qualité ISO;
  • Comprendre l’implication du technicien dans la fonction qualité de la firme (tâches, défis, projets);
  • Identifier les qualités requises d’un technicien en qualité performant;
  • Décrire une journée typique du technicien en qualité;
  • Constater les opportunités d’avancement;
  • Expliquer le déroulement d’un audit qualité;
  • Connaître l’implication de l’IA en qualité;
  • Connaître l’inspection par la Réalité Augmentée;
  • Comprendre l’importance de la sélection/contrôle des fournisseurs;
  • Reconnaître le rôle de l’ASQ.

Les sujets ont été présentés de façon interactive, chacun des quatorze étudiants ayant le visuel devant son écran, sachant que la présentation est disponible pour référence future, comme en 2024. Cette année, la sélection et le contrôle des fournisseurs ont été rajoutés à la demande du professeur, ce qui fut traité en mentionnant les requis d’AS9100 sur le sujet.

Le survol d’ASQ, qui offre 19 certifications en qualité, a été partagé avec intérêt, tout en parlant de la section ASQ Montréal qui existe depuis 1950, des 9 webinaires (ou séminaires) annuels et de la possibilité de réseautage pour les étudiants.

Finalement un étudiant a demandé au présentateur quelle approche prendre pour résoudre un problème? Réponse: “Définit le problème, forme une équipe multi-displinaire incluant les personnes impliquées et assure-toi d’avoir suivi une formation en résolution de problème au préalable.”

ACADEMIA:

  • Contactez-nous si vous souhaitez organiser un événement avec vos étudiants et discutons de la manière dont nous pouvons aborder le sujet de la qualité dans le monde universitaire.
  • Si vous faites partie d’un établissement d’enseignement et que vous souhaitez avoir plus de visibilité sur les sujets liés à la qualité, contactez Pierre Marquis sur LinkedIn. Nous disposons d’un réseau de conférenciers potentiels qui pourraient vous intéresser.

PRESENTATION SUMMARY: AHUNTSIC COLLEGE, INDUSTRIAL ENG. TECHNICIAN, COURSE “Standards and Quality Management”

Presenter: Pierre MARQUIS, Student Outreach Chair.

On Thursday, October 30, 2025, Pierre MARQUIS was welcomed by Professor Nicolas VERRON to demystify the role and skills of future quality technicians in business for his third-year students.

The objectives of the presentation were:

  • To be able to define quality;
  • To learn about the existence of ISO quality standards;
  • To understand the technician’s involvement in the company’s quality function (tasks, challenges, projects);
  • To identify the qualities required of a successful quality technician;
  • To describe a typical day in the life of a quality technician;
  • To identify opportunities for advancement;
  • Explain how a quality audit is conducted;
  • Understand the role of AI in quality;
  • Understand inspection using augmented reality;
  • Understand the importance of supplier selection/control;
  • Recognize the role of ASQ.

The topics were presented interactively, with each of the fourteen students viewing the presentation on their screens, knowing that it would be available for future reference, such as in 2024. This year, supplier selection and control were added at the professor’s request, which was addressed by mentioning the AS9100 requirements on the subject.

The overview of ASQ, which offers 19 quality certifications, was shared with interest, along with information about the ASQ Montreal chapter, which has been in existence since 1950, the nine annual webinars (or seminars), and networking opportunities for students.

Finally, a student asked the presenter what approach to take to solve a problem. The answer: “Define the problem, form a multidisciplinary team including the people involved, and make sure you have undergone problem-solving training beforehand.”

ACADEMIA:

  • Contact us if you are organizing a student event and wish to discuss how to present quality-related topics in the university.
  • If you are part of an educational institution and would like to have more visibility on quality-related topics, please contact Pierre Marquis on LinkedIn. We have a network of potential speakers that may be of interest to you.

 

Student Outreach | Sensibilisation étudiante (Article 1) Read More »

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