Call for Officer Nominations 2024

ASQ Montreal — Call for Officer Nominations 2024

Sam Weissfellner  From: Sam Weissfelner, ASQ Senior, ASQ CSQE, CQA, Nominations Committee Chair

The following slate of candidates was submitted by the nominating committee for the 2024 Section Leadership Team (SLT): 

  • Chair: Veronica Marquez
  • Vice-chair: Raymond Dyer
  • Secretary: Carolee Rigsbee
  • Treasurer: Chantale Simard

The election process involves that the Nominating Committee submits a slate of officers to be approved at the General Assembly. To hold a Section Officer position, you must be a Professional, Senior or Fellow ASQ Member in good standing affiliated with our Section.

To submit alternate nominations for Section officer positions, please complete and submit this Nomination Form before September 30, 2023. Alternate nominations for Section Officer positions can be made by petition of 10 members in good standing of the Section.

The slate of officers will be repeated in the October newsletter and approved at our next planned Annual General Assembly to be held on October 25th, 2023.

Thank-you to all.


ASQ Montreal — 2024 Business Plan (2023-09-22)

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ASQ Montreal — Business Plan 2024

ASQ Montreal Logo

By J.P.  Amiel, ASQ Senior, CQA ret., Secretary

As fall slowly settles in, your Montreal Section leadership team is looking ahead at next year’s line-up of action plans based on ASQ’s continuing development of its own Strategic Plan. Basically, our Business Plan lists what steps the section will be taking to achieve a specific goal. It is broken down into actionable steps that can be easily followed and tracked so as to clarify what resources will be required to reach it within a specific timeline. You will find below a preview of what we will be working on in 2024.

As for the 2023 Business Plan Objectives, we are proud to report that for the 16 objectives that we defined, so far 12 are 100% completed, 2 are 90% completed, one is at 80% and the last one at 78%. What a Q3 report, indeed!

Here are the 2024 goals for your Montreal Section Section Leadership Team (SLT).

1. DELIVER MEMBER VALUE: Design programs and initiatives that are diversified and add value to membership, meet/exceed their identified needs and expectations and support the Mission of ASQ. Think out of the Box to WOW members.
  • Deliver events and opportunities that address evolving needs of current and next generation quality professionals to ensure each has an optimized member experience.
  • Help quality professionals understand how they can guide their organizations by leveraging standards to achieve operational excellence by publishing multimedia on the use of standards.
2. ENHANCE THE ASQ BRAND AND PUBLIC IMAGE: Highlight Quality experts and provide Quality knowledge growth opportunities in your community and others.
  • Create opportunities to showcase knowledge of Quality subject matter experts by publishing multimedia on ASQ Montreal Section subject matter experts.
  • Generate opportunities for training, learning, and education in Quality:
    • Offer and publicize the offering of ASQ certification preparation courses;
    • Promote ASQ in local industry conferences by attending local industry conferences with the intent to promote ASQ;
    • Conduct Student Outreach events by doing networking session with educational institution(s)/students;
    • Recognize section leaders and/or members: Present awards to section leaders and/or members having demonstrated section leadership and involvement.
3. DELIVER OPERATIONAL EXCELLENCE: Leverage the expertise of Quality Professionals to ensure best practices in Diversity, equity, inclusion and belonging (DEI&B) culture, member experiences, efficient operations, access to quality content and education, governance, and financial responsibility are implemented to support ASQ and Geographic Communities.
  • Advance a culture of DEI&B to make the Society a place everyone feels welcome:
    • Engage francophone members and customers through sponsored French professional events;
    • Have Section Leadership Team (SLT) attend a course on DEI&B;
    • Develop a DEI&B plan.
  • Deliver a greater member experience and make it easier for ASQ members to participate and make their voices heard:
    • Issue regular newsletters throughout the active part of the year;
    • Post content on myASQ website targeting member feedback.
  • Drive efficiency and manage resources responsibly by meeting the approved budget bottom line and taking into account adjustments made throughout the year.
  • Contribute content to the myASQ community site to reach members across channels by posting content on the Montreal Section myASQ website.
  • Create meaningful learning and networking opportunities.
    • Conduct in-person networking session with members;
    • Conduct networking session with educational institution(s)/students.
  • Deliver Geographic Community minimum requirements:
    • Acknowledge the Member Unit Operating Agreement (MUOA);
    • All Member Leaders complete General Data Privacy Regulation (GDPR) training;
    • Deliver member value by conducting member events;
    • Conduct Section Leadership Committee (SLC) meetings;
    • Participate in Geographic Community Council’s (GCC) meetings or trainings;
    • Submit officers list using Committee Manager and after having conducted the elections;
    • Prepare and submit yearly business plan and budget to RD for approval;
    • Member value by posting content on myASQ;
    • Submit ASQ Community Annual Report in Q1 by communicated deadline;
    • Submit year end financial report, if applicable (not required for sections on Billhighway);
    • Sustain the section’s leadership team by recruiting section members to join the Section Leadership Team (SLT).

We look forward to seeing you at our events and should you decide to help us in our endeavours, we will make room around the Section Leadership meeting table. We’d love to hear from you here.

 


Voice of The Customer | Voix du Client

Chantale Farley 2023

Chantale Farley 2023Par Chantale Farley, Responsable VoC  (English text follows)

Le 14 juin 2023 dernier avait lieu une activité de réseautage en personne dont le thème était “Où travaillent les professionnels  en qualité et dans quels autres domaines pourraient-ils travailler?“.

Cette activité a connu un franc succès attirant plus d’une vingtaine de membres de l’ASQ Montréal. Le sondage de 14 répondants a confirmé un taux de satisfaction global de 96%. Les échanges entre les membres ont été particulièrement appréciés très appréciés avec un taux de 98%.

Chantale,
Merci à tous pour votre participation à cet évènement.


On June 14, 2023 there was an in-person event on “Where do Quality professionals work and what other area could they work in?“.

This activity was a great success, attracting more than 20 members of the ASQ Montreal. An overall satisfaction rate of 96% was confirmed by 14 respondents to our survey. The exchange between the members were particularly appreciated with a rate of 98%.

Chantale,
Thank you all for the participation in this event.


Student Outreach | Sensibilisation étudiante

Farnoosh Naderkhani

Farnoosh NaderkhaniDr. Farnoosh Naderkhani, ASQ Member, Assistant Professor @ Concordia, Student Outreach Committee Chair (un texte en français suit)

Eric Hosking of the Student Outreach Committee has contacted the Mechanical & Aerospace Engineering Department of Montréal’s École Polytechnique, and is working on an event there (tentatively for the 9th of November, 2023) to promote ASQ, quality, and engineering.

Eric Hosking, du Comité de sensibilisation étudiants, a contacté le département de Génie mécanique et aérospatial de l’École Polytechnique de Montréal, et travaille sur l’organisation d’un événement (provisoirement pour le 9 novembre, 2023) pour promouvoir l’ASQ, la qualité et l’ingénierie.


If you are part of an educational institution and would like to have more visibility on quality-related topics, please contact us. We have a network of potential speakers that may be of interest to you. Contact Raymond Dyer on LinkedIn.

Si vous faites partie d’un établissement d’enseignement et que vous souhaitez avoir plus de visibilité sur les sujets liés à la qualité, veuillez nous contacter. Nous disposons d’un réseau de conférenciers potentiels qui pourraient vous intéresser. Contactez Raymond Dyer sur LinkedIn.

Word from the Chair | Mot du président

Raymond Dyer 2020

Raymond DyerBy Raymond E. Dyer (Ray), ASQ Senior Member, CMQ/OE, & CQA (Texte en français suit)

In this newsletter issue, you’ll see that our Nominating Committee is proposing a slate of section officers (Section Chair, Vice Chair, Treasurer, and Secretary) for the 2024 mandate. Because 2023 will have been my second consecutive term as Section Chair, I must step down in 2024 and allow another leader to take over. The Nominating Committee has proposed an excellent candidate, one whose leadership and influence I’ve respected and appreciated for a very long time. As a matter of fact, the candidates for the Treasurer and Secretary positions are also excellent. I’m sure you’ll agree when seeing them in action.

Also of interest to note is that one of these proposed officers will be a new member to our Section Leadership Team (SLT). As a matter of fact, we have two members planning to join the SLT in 2024 and who have already started attending our meetings in preparation. That’s important for leadership development and sustainability. While every one of our experienced members brings an excellent set of skills and efforts, it’s important that the leadership team continue to develop and include news skills, talents, and perspectives.

There’ll be more to come in future articles. However, I wanted to take this opportunity to thank all of you, section team leaders and members alike, for your support these past couple of years, and encourage you to explore the development opportunities that becoming a volunteer section team leader can bring. Contact any one of us if interested. Thank you.


Dans ce numéro du bulletin, vous verrez que notre comité de nomination propose une liste de responsables de section (président de section, vice-président, trésorier et secrétaire) pour le mandat de 2024. Étant donné que 2023 aura été mon deuxième mandat consécutif en tant que président de section, je dois me retirer en 2024 et permettre à un autre dirigeant de prendre la relève. Le comité des nominations a proposé une excellente candidate, dont je respecte et apprécie le leadership et l’influence depuis très longtemps. D’ailleurs, les candidates au poste de trésorier et de secrétaire sont également excellentes. Je suis sûr que vous serez d’accord avec moi lorsque vous les verrez à l’œuvre.

Il est également intéressant de noter que l’une des responsables proposés sera un nouveau membre de notre équipe de direction de section (SLT). En fait, nous avons deux membres qui prévoient de rejoindre l’équipe de direction en 2024 et qui ont déjà commencé à assister à nos réunions pour se préparer. C’est important pour le développement du leadership et la durabilité. Bien que chacun de nos membres expérimentés apporte un excellent ensemble de compétences et d’efforts, il est important que l’équipe dirigeante continue à se développer et à inclure de nouvelles compétences, de nouveaux talents et de nouvelles perspectives.

Je vous en dirai plus dans de prochains articles. Cependant, je voulais profiter de cette occasion pour vous remercier tous, chefs d’équipe de section et membres, pour votre soutien au cours de ces deux dernières années et vous encourager à explorer les possibilités de développement que peut apporter le fait de devenir un chef d’équipe de section bénévole. Contactez l’un d’entre nous si vous êtes intéressé. Merci.

Send me your comments | Envoyez-moi vos commentaires


Explore OUR new Montreal myASQ site |  Explorez NOTRE nouveau site myASQ Montréal.


ASQ Montreal Section – Education Program 2023

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Having ASQ certification gives you an edge in the market and can significantly increase your income.
Courses are now available online as well | Courses now available online

    • Certified Quality Engineer : quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
    • Certified Six Sigma Black Belt: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
    • Certified Six Sigma Green Belt: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
    • Certified Manager of Quality/Organizational Excellence: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
    • Certified Quality Auditor: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
    • Certified Quality Inspector: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

    Calendar and Registration Online Form
    Questions? Cours en site/In house courses, etc. Contact: Dr. David Tozer (514) 694-2830

Unemployed Members – Dues

Any individual Full or Senior, or a Fellow member may participate in ASQ’s unemployment dues relief program if they want to continue maintaining their ASQ membership. For more information:

  • Log-in to your ASQ account, go to the My Account page, select Unemployed Members on the left panel. The Unemployed Member Dues page appears.
  • Download the ASQ Unemployment Program Application, complete and submit to ASQ-HQ.
  • Don’t forget to Log-out.

Tout membre individuel Titulaire, Senior ou Fellow peut participer au programme d’allègement des cotisations de chômage de l’ASQ s’il souhaite continuer à maintenir son adhésion à l’ASQ. Pour plus d’informations:

  • Connectez-vous à votre compte ASQ, allez sur la page Mon compte (My Account), sélectionnez Membres chômeurs (Unemployed Members) sur le panneau de gauche. La page Cotisations des membres chômeurs (Unemployed Member Dues) s’affiche.
  • Téléchargez la Demande d’adhésion au programme de chômage de l’ASQ (ASQ Unemployment Program Application), remplissez et envoyez à ASQ-HQ.
  • N’oubliez pas de vous déconnecter.

Women in Quality Initiative | Initiative pour les femmes en qualité

Veronica MarquezBy Veronica Marquez, Section Vice-Chair, Social Media Chair, Program Committee

Are you a woman working in quality? The ASQ Montreal section is proud to announce the “Women in Quality Initiative”.

This idea came about following our panel event that we held for Women’s Day back in March of 2021. We wanted to create a platform for women to share their experiences, talk about their success, and offer advice to the younger generations.

We are looking forward to receiving your application and showcasing you on all our social media platforms.

CLICK HERE TO WATCH THE VIDEO

Êtes-vous une femme travaillant dans le domaine de la qualité? La section montréalaise de l’ASQ est fière d’annoncer l’initiative “Femmes en qualité”.

Cette idée est née à la suite de la table ronde que nous avons organisée à l’occasion de la Journée de la femme en mars 2021. Nous voulions créer une plateforme pour que les femmes puissent partager leurs expériences, parler de leurs succès et offrir des conseils aux jeunes générations.

Nous sommes impatients de recevoir votre candidature et de vous présenter sur toutes nos plateformes de médias sociaux.

CLIQUEZ ICI POUR REGARDER LA VIDÉO

ASQ Certification Study Group

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

Would you like to work with others to prepare for ASQ examinations? We have a Teams based section study group that is open every Tuesday evening from 7:00 pm to 8:30 pm, starting January 17, 2023.

Join the team and get to help each other. Contact the host Dr. David Tozer, Montreal Section Education Chair, to obtain a link.


Aimeriez-vous travailler avec d’autres personnes pour préparer les examens de l’ASQ ? Nous avons un groupe d’étude Teams ouvert tous les mardis soirs de 19 h à 20 h 30, à partir du 17 janvier 2023.

Rejoignez l’équipe et aidez-vous mutuellement. Contactez l’hôte, Dr. David Tozer, président de l’éducation de la section de Montréal, pour obtenir un lien.

Call for Officer Nominations – Appel de candidatures 2024

Sam Weissfellner

ASQ Montreal — Call for Officer Nominations – Appel de candidatures 2024

Sam Weissfellner  From: Sam Weissfelner, ASQ Senior, ASQ CSQE, CQA, Nominations Committee Chair

The following slate of candidates was submitted by the nominating committee for the 2024 Section Leadership Team (SLT): 

  • Chair: Veronica Marquez
  • Vice-chair: Raymond Dyer
  • Secretary: Carolee Rigsbee
  • Treasurer: Chantale Simard

The election process involves that the Nominating Committee submits a slate of officers to be approved at the General Assembly. To hold a Section Officer position, you must be a Professional, Senior or Fellow ASQ Member in good standing affiliated with our Section.

To submit alternate nominations for Section officer positions, please complete and submit this Nomination Form before September 30, 2023. Alternate nominations for Section Officer positions can be made by petition of 10 members in good standing of the Section.

The slate of officers will be repeated in the October newsletter and approved at our next planned Annual General Assembly to be held on October 25th, 2023.

Thank-you to all.

 

________________________________________________

Les candidats suivants ont été présenté par le comité des nominations pour l’Équipe de direction 2024 de la section :

  • Présidente : Veronica Marquez
  • Vice-président : Raymond Dyer
  • Secrétaire : Carolee Rigsbee
  • Trésorière : Chantale Simard

Le processus d’élection implique que le comité des nominations propose une équipe de direction pour approbation par l’assemblée générale. Pour être officier de la section, vous devez être un membre en règle, Senior, ou Fellow ASQ de la section. Pour proposer une équipe différente, veuillez compléter le Formulaire de nomination d’ici le 30 septembre, 2023. Les candidatures devront être appuyées par 10 membres en règle de la Section.

Cet appel de candidatures sera répété dans l’Infolettre d’octobre et approuvé lors de notre prochaine Assemblée générale annuelle prévue le 25 octobre 2023.

Merci à tous.


Had You Been There | Si vous étiez présent

JP Amiel

Where do Quality professionals work and where else could they work?
Où travaillent les professionnels de la qualité et dans quels autres domaines pourraient-ils travailler?

By Jean-Pierre Amiel, ASQ Senior, CQA ret., Secrétaire (Texte en français suit)

Networking Event 20230614-1
At left Eric Hosking, Membership Chair and Raymond Dyer, Section Chair and in the centre, Chantale Simard, Treasurer    (Photos JP Amiel)

This June 14th, it was good to finally see people in 3D since last October 2022 and some who have not been to our events in a long time. It turns out that since the start of the pandemic, many are going through various phases of difficulties, but still made the effort to show up at this first LIVE event of the year: another is planned for October. We definitely need that human contact (even if I did shock some with my fist bumps, at first).

We all met at the 3 Sœurs, a small intimate eatery in Dollard-des-Ormeaux. Food-wise: I was not disappointed. I congratulated Sam Weissfelner, our Arrangements Chair, and suggested that we should consider more food exceptions next time. Some people did not eat much because of meat dishes. I liked the spicy chicken cutlets (not that spicy), the mac and cheese (even if not smothered in cheese) and the refreshing salads. As for the place, cosy and not so noisy.

After picking our way through the appetizers, our Section Chair Ray Dyer split the room into two groups and had them partake in huddles. Based on the Post-Its recovered, that activity went relatively well and those results are presented below. While he was collating these and then presenting them to the participants, he stated how he could not help but feel very satisfied with the quality of the results delivered by both groups and how comforting it is to appreciate the opportunities out there for Quality professionals.

In conclusion, Quality professionals already work in a great variety of areas and there are even more areas where they could work based on their knowledge, skills, and expertise.

On behalf of Ray and myself, thanks to all those participants that helped make this event a success.

Where do Quality professionals work in? Where else could they work?
• Quality Manager
• Continuous Improvement
• Quality Auditor in Pharma, QMS, GMP
• Teaching
• Leadership teams / C-Suite
• Quality volunteerism
• Project Manager
• Supply Chain
• Supplier performance management
• Distribution (e.g. drug)
• Customer support
• Aerospace industry in QA coordination, DSQR (Designated Supplier Quality Representative) for AS 13000, Internal Auditor, Foundry, Aluminum, Project Manager, Mechanical Designer
• Other industries: Food and supplements; Healthcare; Hema Quebec; Government; Video games
• Industry 4.0 analysis and implementation
• Manufacturing
• Systems
• Sustainability / ESG (Environment – Social – Governance)
• Other industries: Automotive; Pharma; Cosmetic; Banking; Transportation
• Quality of government and services in government
• “Soft” targets, such as HR, Safety, Environmental, Security
• AI (Artificial Intelligence) research
• Quality of society system
• Quality philanthropy

 


Ce 14 juin, il fut enfin bon de voir des personnes en 3D depuis octobre 2022 dernier et certaines qui n’avaient pas participé à des événements depuis longtemps. Il s’avère que depuis le début de la pandémie, beaucoup passent par différentes phases de difficultés mais ont quand même fait l’effort de venir à ce premier événement LIVE de l’année: un autre est prévu en octobre. Nous avons vraiment besoin de ce contact (même si j’en ai choqué certains avec mes coups de poing, au début).

Networking Event 20230614-2Nous nous sommes tous retrouvés aux 3 Sœurs, un petit restaurant intime à Dollard-des-Ormeaux. Côté nourriture, je n’ai pas été déçue. J’ai félicité Sam Weissfelner, notre responsable des arrangements, et j’ai suggéré que nous envisagions plus d’exceptions pour la nourriture la prochaine fois. Certaines personnes n’ont pas beaucoup mangé à cause des plats de viande. J’ai aimé les escalopes de poulet épicées (pas si épicées que ça), les macaronis au fromage (même s’ils n’étaient pas recouverts de fromage) et les salades rafraîchissantes. Quant à l’endroit, il est agréable et peu bruyant.

Après avoir dégusté les amuse-gueules, le président de notre section, Ray Dyer, a divisé la salle en deux groupes et les a fait participer à des caucus. D’après les Post-Its récupérés, cette activité s’est relativement bien déroulée et les résultats sont présentés ci-dessous. Alors qu’il rassemblait ces résultats et les présentait aux participants, il a déclaré qu’il ne pouvait s’empêcher d’être très satisfait de la qualité des résultats obtenus par les deux groupes et qu’il était réconfortant d’apprécier les opportunités qui s’offrent aux professionnels de la qualité.

En conclusion, il existe une grande variété de domaines dans lesquels les professionnels de la qualité travaillent et il en existe encore d’autres où ils pourraient travailler en fonction de leurs connaissances, compétences et expertises.

Au nom de Ray et de moi-même, nous remercions tous les participants qui ont contribué à la réussite de cet événement.

Où travaillent les professionnels de la qualité? Dans quels autres domaines pourraient-ils travailler?
• Inspection
• Contrôle statistiques des procédés (CSP ou SPC)
• Auditeur
• Agent gestion du changement
• Développement des procédés
• Gestion de projet
• Implantation de systèmes qualité
• Consultation
• Amélioration continue
• Gestion de risque
• Métrologies
• Réglementations
• Fiabiliste
• Formation
• La qualité dès la conception (Quality by design/House of Quality)
• Implantation Action corrective Action préventive (CAPA)
• Haute direction
• Gestion des opérations
• Leaders de processus/Directeur de départements
• Gestion des stocks
• Environnement
• Recherches consommateur évaluation sensorielle
• Services techniques (consultant interne)
• Sécurité alimentaire
• Lavages et assainissement
• Recherches et développements
• Approvisionnements
• Technologie de l’information
• Support aux ventes


The Editor’s Corner | Mot de l’éditeur

Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce

Hello, and welcome back to your favourite (I hope) Quality newsletter. I sincerely hope everyone had a good summer, which continues until September 23, 2023 🙂

I have often talked about “Quality of Life” here in my corner, about how important it is to have a good work-life balance. Like all normal first-world country people though, my balance sometimes falters. The one constant imbalance in my life for the past 10 years was that I had not made the effort to take a proper vacation. By vacation, I mean go away/travel somewhere for an extended period of time, and not just stay at home for a week away from work.

For about 6 years, I was emotionally not into doing any big travel. Then in early 2020 when I turned a corner and decided it was time, the world decided to have a pandemic. This year though, suffice it to say that enough was enough.

In short, my partner and I got on a plane and headed to Newfoundland. I have had friends there since the late 1990s and it was nice to see them on their home turf for the first time in a decade. It was especially nice for my partner who had never been to the east coast of Canada before, not to mention also being vacation deprived for a number of years. We spent a week touring around the east coast of the province and in the capital of St. John’s. We ate good, we saw beautiful places, and best of all, we disengaged from our regular lives for a week.

Is our “Quality of Life” drastically different now? I think we all know the answer. That said, being able to “change” for a brief period of time does do wonders for one’s mental well-being, as well as leave you with lifelong memories. I hope I can continue pursuing a better balance.

**********************************************

Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:
1) Write and submit an article to be published in the Newsletter.
2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.


Call for Officer Nominations 2023

ASQ Montreal — Call for Officer Nominations 2023

Sam WeissfellnerFrom : Sam Weissfelner, ASQ Senior, ASQ CSQE, CQA, Nominations Committee Chair

We are looking for candidates for three elected positions on the 2024 Section Leadership Team (SLT): Chair, Secretary, and Treasurer. Here is a brief description of each position:

            • Chair: Provides leadership and oversight to the member unit, prepares meeting agendas, and is the presiding officer.
            • Secretary: Documents member unit business and maintains the records. This position serves as the official correspondent of the member unit.
            • Treasurer: Oversees funds, maintains accurate financial records, and reports on financial condition as directed by the Society bylaws and policies and procedures.

The election process involves that the Nominating Committee submits a slate of officers to be approved at the General Assembly. To hold a Section Officer position, you must be a Professional, Senior or Fellow ASQ Member in good standing affiliated with our Section. To submit alternate nominations for Section officer positions, please complete and submit this Nomination Form before September 30, 2023

The proposed Leadership Team slate will be published in the October edition of the Newsletter and the new SLT will be approved at our planned Annual General Assembly to be held on October 26th, 2023. Here is a complete listing of current ASQ Montreal Section positions.

For more information on these positions, should you be interested in participating on the upcoming Section Leadership Team or have any questions on the roles themselves, please contact me at the Nominations Committee.

Thank-you to all and have a great vacation.

 


Voice of The Customer | Voix du Client

Chantale Farley 2023

Chantale Farley 2023Par Chantale Farley, Responsable VoC  (English text follows)

Le 23 mai 2023 avait lieu l’évènement conjoint des sections ASQ de Montréal et Indianapolis  Projets Lean Six Sigma dans la communauté (plus qu’une philosophie d’entreprise) par Joy E. Mason, Fondatrice et présidente de Optimist Business Solutions et responsable à la section Indianapolis de l’ASQ. Cette activité a connu un franc succès attirant plus d’une cinquantaine de participants. Le sondage de 38 répondants a confirmé un taux de satisfaction global de 97%. Le thème, ainsi que les présentateurs, ont été également très appréciés avec un taux de 97%. Cette présentation  a attirée une audience internationale du Canada, des États-Unis, de l’Inde et de l’Irlande.

Chantale,
Merci à tous pour votre participation à cet évènement.


On May 23rd 2023, the joint event of the Montreal and Indianapolis ASQ Sections on Six Sigma projects in the community (more than a corporate philosophy) with  Joy E. Mason, Founder and President  of Optimist Business Solutions and Program chair of the ASQ Indianapolis Section. This event attracted more than fifty participants. The survey results by 38 respondents confirmed an overall satisfaction rate of 97%. The theme, as well as the presenters, were also appreciated with a rate 97%.  Among the participants, several business sectors were represented and we were also able to observe a larger audience from the manufacturing field. In addition, this  conference attracted an international audience: Canada, United-States, India and Ireland.

Chantale,
Thank you all for your participation in this event.

Had You Connected to the Last Event | Si vous étiez connecté

JP Amiel

Joy E. MasonSix Sigma Projects in the Community
(Lean Six Sigma — Améliorer les communautés)

By Jean-Pierre Amiel, ASQ Senior, CQA ret., Secrétaire (Texte en français suit)

A summary of the Six Sigma projects in the community as hosted on 23 May, 2023 by ASQ Montreal and Indianapolis Sections.

 

Applying industrial problem solving to improve the lives of people and our communities

This joint event started off with a hearty welcome by Raymond Dyer, Chair of the Montreal Section and Joy E. Mason, Indianapolis Programs Chair. They each presented their leadership team members and then Ray introduced Joy, the founder and President of Optimist Business Solutions, and CEO of the Six Sigma Racial Equity Institute™.

Joy started by explaining Why a Six Sigma Racial Equity Institute? An innovative leadership program designed to up-skill black women to be complex problem solvers. This up-skilling initiative is building a talent pipeline of black women through accredited Six Sigma Green Belt training. The objective: equity focus and impact on the Black community and workforce.

We then learned that 2009 research from the U.S. Census Bureau had shown that race and ethnicity in terms of stratification often determine a person’s socioeconomic status and that black women earned (only) 63 cents for every dollar earned by white, non-Hispanic men. She decided that in Indianapolis, there was a need to apply the quality sciences typically used in industry on projects to improve the lives of people and their communities – Six Sigma and Green Belt approaches. The idea was to teach individuals to apply the DMAIC framework and to seek improvement opportunities in local “human” projects. As shown by the three projects presented that evening, some seemingly unimportant (school contact) but with major consequences, and one where the analysis allowed the team to discover that it was a different objective that actually had to be resolved to reduce the number of deaths in postpartum women in the community.

All the projects used a problem-solving framework which required to clearly define problem with details, focus on data and systems, train personnel on data analysis and then train personnel on processes (systems thinking).

  1. School District Communication Bounce-Backs (Team: Brittany Marcus, Shamika Anderson and MaCie Moore, coached by Isaac Hughley and Aisha Goens). It turns out that in one school district, there were many school communications and mailings that were not successfully received by parents. Britanny explained that the object of the team was to decrease returned emails by 6-10% by end of the school year. Their analysis showed that 70% of families not responding were African American. This had a direct impact on textbook rentals, free and reduced lunches and missed transportation. The analysis included a fish-bone diagram where various potential causes were grouped for further evaluation. An analysis of 12,000 emails sent showed that 65% were delivered and only 25% were opened. Of those, 50% were by white families and 33% by African American. A 5-Why analysis further showed that various departments used that contact information, but that because of different student needs and changing of schools, there were multiple contact information fields, and that different department used different fields. A six questions survey of 727 families showed even more disparities: English-speaking households preferred receiving emails between 8am-12pm (47.7%), while Spanish-speaking households preferred text messages after 5pm (42.6%). The action plan proposed: Implementing standardized training for data entry personnel; quarterly emails and texts to remind families to update contact information and a document that specifies the roles and responsibilities of each person who will have a touch point.
  2. Inequitable Time for Housing (Team: Sharvonne Williams, NaTrina Debow and Shawnta Beverly, coached by Vivian Taylor and Harzell Walker). In this project, the team looked at reducing the intake process to shelter and find housing for families from 14 to 10 days without negatively impacting the client’s experience. Sharvonne and Shawnta presented their project. Basically, it was found that in a sector, Black/African American female-led households spent more time in a shelter than their White counterparts. Although the ideal time for a family to be in a shelter was 30 days or less, the intake process typically took 14 business days. With the local staff, the team looked at the actual processes and brainstormed ways to streamline them with training, work instructions, public portals and better client information on housing. Implementing self-service terminals helped greatly in reducing the wait time and a lot of data analysis helped to identify problem areas. They are now into the next steps of improvements proposed in an action plan.
  3. Reducing Maternal Mortality (Team: Detra Warren, coach Isaac Hughley). Detra described her project which dealt with identifying the factors of why black women were 3.2 times more likely to die from pregnancy-related causes as white women. Sobering facts if you consider that 87% of pregnancy-related deaths are preventable. It was a radical change for Detra who had to adapt her analysis skills honed on the fabrication of semiconductors to that of a social field. Her two-phases project dealt with defining the problem, implementing changes, doing a process map with the intent of reducing maternal mortality and using available department of health data analyze the “defects” (postpartum days). Then, with that information, the team developed a fish-bone diagram to look at various potential causes, implement changes and draw up an action plan. It turned out that the problem was more related to the process and follow-ups. The two phased postpartum plan was communicated early and often, following-up with the participating mothers making it highly effective.
  4. WIC Voucher Under-utilization. Although originally planned, because team representatives were not available, this fourth project was not presented.

What did the team members learn? That community projects take at least five months due to bureaucracy and other licensing requirements, the training phase and data collection. It’s not easy to prepare conclusions and present them in a concise, focused “elevator speech” style to various senior managers in the organizations, and to make appropriate action plans and follow-ups. Skills that will stand them in good stead for future projects.

Thank-you to Veronica Marquez for suggesting and making this event possible with the ASQ Indianapolis Section.


Cet événement conjoint a débuté par un accueil chaleureux de Raymond Dyer, président de la Section de Montréal, et de Joy E. Mason, responsable des programmes de la section Indianapolis. Ils ont chacun présenté les membres de leur équipe de direction, puis Ray a présenté Joy, fondatrice et présidente d’Optimist Business Solutions, et PDG du Six Sigma Racial Equity Institute™.

Joy a commencé par expliquer pourquoi un Six Sigma Racial Equity Institute? Il s’agit d’un programme de leadership innovant conçu pour permettre aux femmes noires d’acquérir les compétences nécessaires pour résoudre des problèmes complexes. Cette initiative vise à créer un vivier de talents parmi les femmes noires par le biais d’une formation Six Sigma Green Belt accréditée. L’objectif: mettre l’accent sur l’équité et avoir un impact sur la communauté et la main-d’œuvre noires.

Nous avons ensuite appris qu’une étude menée en 2009 par le Bureau du recensement des États-Unis avait montré que la race et l’ethnicité, en termes de stratification, déterminent souvent le statut socio-économique d’une personne et que les femmes noires gagnent (seulement) 63 cents pour chaque dollar gagné par les hommes blancs non hispaniques. Elle a décidé qu’à Indianapolis, il était nécessaire d’appliquer les sciences de la qualité généralement utilisées dans l’industrie à des projets visant à améliorer la vie des personnes et de leurs communautés – les approches Six Sigma et Green Belt. L’idée était d’apprendre aux individus à appliquer le cadre DMAIC et à rechercher des opportunités d’amélioration dans les projets “humains” locaux. Comme le montrent les trois projets présentés ce soir-là, certains apparemment sans importance (contact avec l’école) mais avec des conséquences majeures, et un projet où l’analyse a permis à l’équipe de découvrir que c’était un objectif différent qui devait en fait être résolu pour réduire le nombre de décès chez les femmes en post-partum dans la communauté.

Tous les projets ont utilisé un cadre de résolution des problèmes qui exigeait de définir clairement le problème avec des détails, de se concentrer sur les données et les systèmes, de former le personnel à l’analyse des données, puis de former le personnel aux processus (pensée systémique).

  1. Les rebonds de la communication dans les districts scolaires (équipe: Brittany Marcus, Shamika Anderson et MaCie Moore, encadrées par Isaac Hughley et Aisha Goens). Il s’est avéré que dans un district scolaire, de nombreuses communications et de nombreux courriers n’étaient pas reçus par les parents. Britanny a expliqué que l’objectif de l’équipe était de réduire de 6 à 10% le nombre de courriels renvoyés (rebonds) avant la fin de l’année scolaire. Leur analyse a montré que 70% des familles qui ne les recevaient pas étaient afro-américaines. Cela avait un impact direct sur la location de manuels scolaires, les repas gratuits et a prix réduits et les transports manqués. L’analyse comprenait un diagramme en arête de poisson dans lequel les différentes causes potentielles étaient regroupées pour une évaluation plus approfondie. Une analyse de 12 000 courriels envoyés a démontré que 65% d’entre eux ont été livrés et que seuls 25% ont été ouverts. Parmi ceux-ci, 50% ont été reçus par des familles blanches et 33% par des familles afro-américaines. Une analyse des 5 pourquoi (5-Why) a également montré que divers départements utilisaient ces informations de contact, mais qu’en raison des besoins différents des élèves et du changement d’école, il y avait plusieurs champs d’informations de contact, et que chaque département utilisait des champs différents. Une enquête en six questions menée auprès de 727 familles a révélé des disparités encore plus importantes: Les ménages anglophones préfèrent recevoir des courriels entre 8h et 12h (47,7%), tandis que les ménages hispanophones préfèrent recevoir des SMS après 17h (42,6%). Le plan d’action proposait: la mise en place d’une formation standardisée pour le personnel chargé de la saisie des données; des courriels et des textes trimestriels pour rappeler aux familles de mettre à jour leurs coordonnées; et un document précisant les rôles et les responsabilités de chaque personne qui aura un point de contact.
  2. Temps inéquitable pour le logement (équipe: Sharvonne Williams, NaTrina Debow et Shawnta Beverly, encadrées par Vivian Taylor et Harzell Walker). Dans ce projet, l’équipe a cherché à réduire de 14 à 10 jours la durée de la procédure d’admission pour héberger et trouver un logement pour les familles, sans que cela ait un impact négatif sur l’expérience client. Sharvonne et Shawnta ont présenté leur projet. Fondamentalement, il a été constaté que dans un secteur, les ménages dirigés par des femmes noires ou afro-américaines passaient plus de temps dans un refuge que leurs homologues blancs. Bien que la durée idéale de séjour d’une famille dans un refuge soit de 30 jours ou moins, le processus d’admission prenait généralement 14 jours ouvrables. Avec le personnel local, l’équipe a examiné les processus actuels et a réfléchi à des moyens de les rationaliser grâce à la formation, aux instructions de travail, aux portails publics et à une meilleure information des clients sur le logement. L’ajout de terminaux libre-service ont grandement contribué à réduire le temps d’attente et de nombreuses analyses de données ont permis d’identifier les domaines problématiques. Les améliorations proposées dans le cadre d’un plan d’action en sont maintenant aux prochaines étapes.
  3. Réduction de la mortalité maternelle (équipe: Detra Warren, coach Isaac Hughley). Detra a décrit son projet qui visait à identifier les facteurs expliquant pourquoi les femmes noires étaient 3,2 fois plus susceptibles de mourir de causes liées à la grossesse que les femmes blanches. Des faits qui donnent à réfléchir si l’on considère que 87% des décès liés à la grossesse sont évitables. C’était un changement radical pour Detra qui a dû adapter ses compétences d’analyse acquises lors de la fabrication de semi-conducteurs à celles d’un domaine social. Son projet en deux phases consistait à définir le problème, à mettre en œuvre des changements, à dresser une carte des processus dans le but de réduire la mortalité maternelle et, à l’aide des données disponibles du ministère de la santé, à analyser les “défauts” (jours de post-partum). Ensuite, à partir de ces informations, l’équipe a réalisé un diagramme en arête de poisson pour examiner les différentes causes potentielles, mettre en œuvre les mesures de réduction de la mortalité maternelle et ensuite évaluer les progrès réalisés dans ce domaine.
  4. Sous-utilisation des bons WIC. Bien que prévu à l’origine, ce quatrième projet n’a pas été présenté car les représentants de l’équipe n’étaient pas disponibles.

Qu’ont appris les membres de l’équipe? Que les projets communautaires prennent au moins cinq mois en raison de la bureaucratie et d’autres exigences en matière d’autorisation, la phase de formation et la collecte de données. Il n’est pas simple de préparer des conclusions et de les présenter de façon  concise et ciblée du type “discours d’ascenseur” à divers cadres supérieurs des organisations ainsi que de faire des plans d’action appropriés et leurs suivis. Des compétences qui leur seront utiles pour de futurs projets.

Merci à Veronica Marquez d’avoir suggéré et rendu possible cet événement avec la section d’Indianapolis de l’ASQ.

ASQ Montreal Section – Education Program 2023

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in.  People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.

Having ASQ certification gives you an edge in the market and can significantly increase your income.
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