-DRAFT- The Editor’s Corner | Mot de l’éditeur

Editor’s Corner / / /
Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce

As I wrote in my previous Corner, the Supplier Conference that I helped organize and attend in Houston during the first week of March 2026 was overall well received and successful. The second one takes place during the last week of April in Birmingham, U.K.

That said, despite the positive outcome, the organizing committee continues its work . . . not just in general on the second conference, but also on improving upon the results of first conference.

During the Houston conference, all participants were asked to provide feedback about the event, both positive and negative. At the end of the conference on Day 2, all the Siemens Energy employees present gathered in a meeting room at the hotel where we compiled and reviewed all the participants’ feedback; SE employees were also encouraged to provide their own feedback. Although they were mainly positive, we took particular notice of the negative critiques. During the time between the two conferences, the organizing committee has worked to address these negatives, in order to assure a better experience and outcome for the second conference.

Sounds like continuous improvement, doesn’t it? Don’t you just love Quality.

    **********************************************

Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:
1) Write and submit an article to be published in the Newsletter.
2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

-DRAFT- The Editor’s Corner | Mot de l’éditeur Read More »

The Editor’s Corner | Mot de l’éditeur

Editor’s Corner / / /
Michael Bournazian

By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce

As I wrote in my previous Corner, the Supplier Conference that I helped organize and attend in Houston during the first week of March 2026 was overall well received and successful. The second one takes place during the last week of April in Birmingham, U.K.

That said, despite the positive outcome, the organizing committee continues its work . . . not just in general on the second conference, but also on improving upon the results of first conference.

During the Houston conference, all participants were asked to provide feedback about the event, both positive and negative. At the end of the conference on Day 2, all the Siemens Energy employees present gathered in a meeting room at the hotel where we compiled and reviewed all the participants’ feedback; SE employees were also encouraged to provide their own feedback. Although they were mainly positive, we took particular notice of the negative critiques. During the time between the two conferences, the organizing committee has worked to address these negatives, in order to assure a better experience and outcome for the second conference.

Sounds like continuous improvement, doesn’t it? Don’t you just love Quality.

    **********************************************

Any feedback? Click on the link and let me know.

ALSO . . .  Please contact me or any one else on the Leadership team if you would like to:
1) Write and submit an article to be published in the Newsletter.
2) Write a review of one of the upcoming monthly webinars for the “Had You Been There” section.

Thank you, all the best and none of the worst.

The Editor’s Corner | Mot de l’éditeur Read More »

World Conference on Quality and Improvement (In-Person)

ASQ News / / /

Michael BournazianBy Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce

ASQ will be hosting their “WORLD CONFERENCE ON QUALITY AND IMPROVEMENT”. The event will be held May 17-20, 2026 in Orlando, Florida.

For more information and to register, go to the CONFERENCE page.

World Conference on Quality and Improvement (In-Person) Read More »

ASQ Certification Study Group

Education / / /

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

Would you like to work with others to prepare for ASQ examinations? We have a Teams based section study group that is open every Tuesday evening from 7:00 pm to 8:30 pm.

Join the team and get to help each other. Contact the host Dr. David Tozer, Montreal Section Education Chair, to obtain a link.

Aimeriez-vous travailler avec d’autres personnes pour préparer les examens de l’ASQ ? Nous avons un groupe d’étude Teams ouvert tous les mardis soirs de 19 h à 20 h 30.

Rejoignez l’équipe et aidez-vous mutuellement. Contactez l’hôte, Dr. David Tozer, président de l’éducation de la section de Montréal, pour obtenir un lien.

ASQ Certification Study Group Read More »

Student Outreach | Sensibilisation étudiante

Student Outreach / / /

Pierre Marquis, Membership Chair Section Montréal, Student Outreach Committee Member (An English text follows)

Activités de sensibilisation des étudiants – mars 2026

Le mois de mars a été particulièrement chargé pour le Comité de rayonnement étudiant, avec quatre activités. Deux d’entre elles ont été organisées grâce à la section Concordia de l’IISE (Institute of Industrial & Systems Engineers), dirigée par Camila et Karl. Le 16 mars, 17 étudiants ont assisté à une présentation générale sur les normes de qualité et des cas concrets, animée par Ray Dyer, Kunal Das et moi-même. Une période de questions et un exercice de résolution de problèmes ont suivi. Le 26 mars, une rencontre-réseautage autour d’un verre de vin et de fromage a eu lieu en présence de grandes entreprises comme Pratt & Whitney Canada et ABB. Au kiosque d’ASQ Montréal, de nombreux étudiants ont rencontré Eric HOSKING, Ray et Kunal pour se renseigner sur nos services et certifications.

Nous sommes retournés à Concordia le 30 mars, accueillis par l’enseignante Marzieh Ghiyasinasab, sur le thème “Les multiples facettes de la qualité”. Près de 30 étudiants en génie ont participé à l’événement, où cinq présentateurs de l’ASQ (Mutair KADIRI, Ray, Eric, Kunal et moi-même) avons parlé de leurs débuts dans le domaine de la qualité, de leurs réalisations et des outils qu’ils utilisent en priorité. Eric a été particulièrement applaudi pour son travail au sein du Groupe International de la Qualité Aérospatiale, où il a participé à l’élaboration des normes APQP; le reste de l’équipe a également été applaudi! La session a duré deux heures, suivies d’une excellente période de questions, confirmant ainsi l’intérêt des étudiants pour le domaine de la qualité.

Le 26 mars à l’ESG/UQAM, Hani ANTAR a participé à une classe en consultation (MSC en gestion), au sein d’une table ronde avec une autre personne, afin de représenter l’ASQ Montréal et de partager ses expériences, ce qu’il a fait avec dynamisme et passion pour sa profession, inspirant beaucoup les étudiants! Il s’agissait de la troisième participation de l’ASQ à cet événement, grâce à l’enseignante Olga NAVARRO-FLORES.

Notez que lors des quatre événements, l’accent a été mis sur les avantages de l’adhésion étudiante à l’ASQ et sur les formations certifiées offertes, au faible coût annuel de 31$ US. La précieuse contribution de Kunal DAS aux trois événements de Concordia est à souligner, comme initiateur et participant.

ACADEMIA:

  • Contactez-nous si vous souhaitez organiser un événement avec vos étudiants et discutons de la manière dont nous pouvons aborder le sujet de la qualité dans le monde universitaire.
  • Si vous faites partie d’un établissement d’enseignement et que vous souhaitez avoir plus de visibilité sur les sujets liés à la qualité, contactez Pierre Marquis sur LinkedIn. Nous disposons d’un réseau de conférenciers potentiels qui pourraient vous intéresser.

Student Outreach Activities – March 2026

March was a very active month for the Student Outreach Committee, with four activities: Two of those were held thanks to the Concordia Chapter of IISE (Institute of Industrial & Systems Engineers), led by Camila and Karl. On March 16th, 17 students assisted to a general presentation on Quality standards and real life Quality cases, with Ray DYER, Kunal DAS & myself; a question period and a problem solving exercise followed. On March 26th, a wine & cheese networking event was held with the presence of large companies like Pratt & Whitney Canada and ABB; at ASQ Montreal kiosk, many students met with Eric HOSKING, Ray and Kunal to inquire about our services and certifications.

We went back to Concordia on March 30, hosted by teacher Ms. Marzieh GHIYASINASAB, on the theme of “The Many Faces of Quality”. Close to 30 engineering students attended the event, where five ASQ presenters (Mutair KADIRI, Ray, Eric, Kunal & myself) talked about their debut in Quality, achievements and “go to quality tools”. Eric was highly applauded due to his achievements at the International Aerospace Quality Group as a writer team member, to develop APQP standards; the rest of the team had applauses too! The session lasted 2 hours, including a great question period, confirming the interest of students in the Quality field.

On March 26 at ESG/UQAM, Hani Antar participated in a consulting class (MSc in Management), taking part in a roundtable discussion with another participant to represent ASQ Montreal and share his experiences. He did so with dynamism and passion for his profession, inspiring many students! This was ASQ’s third participation in this event, thanks to teacher Ms. Olga NAVARRO-FLORES.

Please note that during all four events, emphasis was put on the ASQ student membership benefits and certification courses, at the low annual cost of $31 US. Kunal DAS’s valuable contribution to the three Concordia events deserves to be highlighted, both as an initiator and participant.

ACADEMIA:

  • Contact us if you are organizing a student event and wish to discuss how to present quality-related topics in the university.
  • If you are part of an educational institution and would like to have more visibility on quality-related topics, please contact Pierre Marquis on LinkedIn. We have a network of potential speakers that may be of interest to you.

Student Outreach | Sensibilisation étudiante Read More »

Si vous étiez présent | Had You Been There

Last Event Review / / /

RÉSUMÉ DU WEBINAIRE “ISO 9001:2025 – Aperçu Des Changements et de Leur Impact Sur Mon SGQ”

Par Claudio Sasseron, expert en Qualité et Amélioration Continue (An English text follows)

Organisé par Ray Dyer sur la plateforme Zoom

Présentateur: M. Marc Cloutier, consultant en stratégie et spécialiste ISO 9001, activement impliqué dans la prochaine révision.

Le 25 mars, nous avons participé à une excellente session animée par Marc Cloutier sur les changements à venir de la norme ISO 9001:2025. La session a réuni 38 participants de différentes régions, notamment Montréal, le Québec, Toronto, les États-Unis ainsi que d’autres parties du monde. Le sujet était très pertinent et très demandé par les membres de l’ASQ, ce qui montre le besoin de rester à jour face aux évolutions du marché.

La présentation a donné une vision claire de l’évolution de la norme. La nouvelle version conserve les bases, les principes de qualité, l’approche processus et le cycle PDCA, tout en intégrant des améliorations pour mieux répondre aux défis actuels.

Il ne s’agit pas de changements majeurs, mais plutôt d’une évolution naturelle de l’ISO 9001:2015, avec des exigences plus claires et l’ajout de nouveaux thèmes. Parmi ceux-ci, on retrouve la culture qualité et le comportement éthique, les changements climatiques et le travail à distance, ce qui souligne l’importance d’adapter le système de gestion de la qualité au contexte de l’organisation et aux attentes des parties intéressées.

Certains éléments ont également été renforcés, comme la gestion des changements, la définition des objectifs qualités liées à la satisfaction client, les programmes d’audit avec un périmètre et des critères clairs, ainsi que les mises à jour dans la revue de direction.

Il a aussi été souligné que la nouvelle version intègre davantage des concepts comme la culture organisationnelle, la gestion des risques et l’adaptation aux facteurs globaux, incluant la technologie, la cybersécurité et les changements dans l’environnement de travail.

Le présentateur a insisté sur l’importance d’intégrer ces changements de manière structurée et stratégique dans les systèmes existants.

Parmi les sujets présentés, les mises à jour liées aux changements climatiques et au leadership ont particulièrement retenu mon attention, en raison de leur importance stratégique dans le contexte actuel.

De manière générale, le présentateur a démontré une excellente pédagogie et une communication claire. Il a très bien animé la session, en intégrant des pauses et des sondages interactifs qui ont favorisé la participation.

L’ISO 9001:2025 représente ainsi une évolution pratique, rendant le système de gestion de la qualité plus pertinent et plus efficace dans l’environnement actuel.

Merci à ASQ Montréal et à Marc Cloutier pour cette excellente initiative.

SUMMARY OF WEBINAR “ISO 9001:2025 – Overview Of The Changes, And What Is The Impact To My QMS”

Organized by: Ray Dyer, on the Zoom platform.
Presenter: Mr. Marc Cloutier, Strategy Consultant and ISO 9001:2025 specialist actively involved in the upcoming revision.

On March 25, we had an excellent session led by Marc Cloutier on the upcoming changes to ISO 9001:2025. The session included 38 participants from Montreal, Quebec, Toronto, the United States, and other parts of the world. The topic was highly relevant and requested by ASQ members, showing the need to stay updated with today’s market changes.

The presentation gave a clear overview of how the standard is evolving. The new version keeps the same foundation, quality principles, process approach, and PDCA, but includes improvements to better fit current challenges.

There are no major changes, but a natural evolution from ISO 9001:2015, with clearer requirements and some new topics. These include Quality Culture and Ethical Behaviour, Climate Change and Remote Work, highlighting the need to adapt the QMS to the organization’s context and stakeholder expectations.

Key requirements were also strengthened, such as change management, quality objectives linked to customer satisfaction, audit programs with clear scope and criteria, and updates in management review.

It was also noted that the new version more consistently incorporates concepts such as organizational culture, risk management and adaptation to global factors, including technology, cybersecurity, and changes in the work environment.

The presenter emphasized the importance of integrating these changes into existing systems in a structured and strategic way.

Among the topics presented, the updates related to Climate Change and Leadership particularly stood out, given their strategic importance in today’s context.

Overall, the presenter demonstrated excellent didactics and clear communication, conducting the session very well. The use of breaks and interactive surveys enhanced engagement and participation.

ISO 9001:2025 represents a practical evolution, making the quality management system more relevant and effective in today’s environment.

Thanks to ASQ Montreal and Marc Cloutier for this excellent initiative.

Si vous étiez présent | Had You Been There Read More »

Unemployed Members – Dues

Messages / / /

Any individual Full or Senior, or a Fellow member may participate in ASQ’s unemployment dues relief program if they want to continue maintaining their ASQ membership. For more information:

  • Log-in to your ASQ account, go to the My Account page, select Unemployed Members on the left panel. The Unemployed Member Dues page appears.
  • Download the ASQ Unemployment Program Application, complete and submit to ASQ-HQ.
  • Don’t forget to Log-out.

Tout membre individuel Titulaire, Senior ou Fellow peut participer au programme d’allègement des cotisations de chômage de l’ASQ s’il souhaite continuer à maintenir son adhésion à l’ASQ. Pour plus d’informations:

  • Connectez-vous à votre compte ASQ, allez sur la page Mon compte (My Account), sélectionnez Membres chômeurs (Unemployed Members) sur le panneau de gauche. La page Cotisations des membres chômeurs (Unemployed Member Dues) s’affiche.
  • Téléchargez la Demande d’adhésion au programme de chômage de l’ASQ (ASQ Unemployment Program Application), remplissez et envoyez à ASQ-HQ.
  • N’oubliez pas de vous déconnecter.

Unemployed Members – Dues Read More »

ASQ Montreal Section – Education Program 2026

Education / / /

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in.

For advice on the program, contact David Tozer at davidtozer@qualitiqua.com or call 514-694-2830.

The following is a list of the certifications and some of the topics covered.

Certified Quality Engineer: Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Reliability Engineer: Topics include: reliability management, probability and statistics, modelling and prediction, data collection and analysis, design for reliability, maintainability and availability, reliability testing, product safety and liability.

Certified Software Quality Engineer: Topics include: cost of quality and return on investment, team formation and group dynamics, Life Cycles and Process Models, Systems Architecture, Requirements Engineering, Requirements Management, Audits, Maintenance Management, Software Analysis, Tracking and Controlling, Risk Management, Process and Product Measurement, Analysis and Reporting Techniques, Software Verification and Validation, Software Configuration Management.

 Certified Quality Inspector: Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Certified Quality Technician: Topics include: quality concepts, team formation and group dynamics, planning for sampling, problem solving, procedure and instruction preparation, statistical methods, cost of quality.

Certified Calibration Technician: Topics include: testing, calibration, repair, maintenance, environment, electrical, mechanical and electro-mechanical equipment.

Certified Quality Improvement Associate: Topics include: quality tools, improvement projects and teams.

Certified Quality Process Analyst: Topics include: problem solving methods, quality tools, improvement projects and teams,

Certified Master Black Belt: Requirements: Many years experience at the Six Sigma Black Belt level, portfolio of achievements, demonstration of practice and advancing the quality field.

Certified Six Sigma Black Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Six Sigma Yellow Belt: Topics include: problem solving using Define, Measure, Analyse, Improve, Control.

Certified Manager of Quality/Organizational Excellence: Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement. 

Certified Quality Auditor: Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Food Safety and Quality Auditor: Topics include: auditing for Food Safety, HACCP, managing methods for food safety, reporting on food safety.

Certified Medical Device Auditor: Topics include: standards, regulations, directives, guidance, systems and controls, auditing.

Certified Pharmaceutical GMP Professional: Topics include: human and veterinarian, standards and regulations, raw material management, manufacturing control, pharmaceutical delivery methods, packaging and labeling, auditing,

Certified Construction Quality Manager: Topics include: contract management, quality planning, resource management, documentation, closing the contract, risk management, environment, safety, team building, quality tools and statistical methods.

Certified Supplier Quality Professional: Topics include: supply chain quality, quality assurance plans, scrap reduction, repair and rework cycle time.

ASQ Montreal Section – Education Program 2026 Read More »

Mot de la présidente | Word from the Chair

Word from Section Chair / / /

Par Chantale Simard, MBA, ASQ Senior Member, CSSGB (English text follows)

Les premiers mois de l’année ont été particulièrement dynamiques pour l’ASQ Montréal. Le succès de nos trois premiers événements témoigne de l’intérêt et de l’engagement de notre communauté envers le développement et le partage en qualité.

Nous poursuivons sur cette lancée avec notre prochain événement portant sur les katas et la culture qualité. Ce sera également un plaisir d’accueillir à nouveau une conférencière qui a déjà su marquer notre communauté.

Par ailleurs, nous explorons actuellement la possibilité d’organiser une soirée des registraires en personne, prévue en mai ou au début juin. Cette rencontre viserait à offrir un espace d’échange concret pour répondre à vos questions concernant les nouvelles versions des normes ISO.

Restez à l’affût des prochaines communications. Si ce type d’événement vous intéresse, je vous invite à communiquer avec moi pour me faire part de vos attentes et de vos questions. Cela nous aidera à bien orienter le contenu et à préparer une activité qui répond réellement à vos besoins. Je transmettrai vos commentaires à notre responsable des événements.

Au plaisir de vous retrouver lors de nos prochaines activités.

Envoyez-moi vos commentaires

The first months of the year have been particularly dynamic for ASQ Montreal. The success of our first three events reflects the strong interest and engagement of our community in learning, sharing, and growing within the quality profession.

We are continuing this momentum with our upcoming event on katas and quality culture. It will also be a pleasure to welcome back a speaker who has previously made a strong impression on our community.

In addition, we are currently exploring the possibility of organizing an in-person “Registrars Evening” in May or early June. This event would provide an opportunity to address your questions regarding the new versions of ISO standards.

Please stay tuned for upcoming communications. If this type of event is of interest to you, I invite you to reach out and share your expectations and questions. This will help us shape the content and ensure the event meets your needs. I will share your input with our Events Lead.

Looking forward to seeing you at our upcoming activities.

Send me your comments

Suivez-nous sur LinkedIn

Explorez NOTRE site myASQ Montréal |  Explore OUR Montreal myASQ site.

Mot de la présidente | Word from the Chair Read More »

Journey to Quality | Itinéraire vers la qualité

Various Articles / / /

Par Kunal Das, MEng, MBA, MS, Bilingual ASQ student member (English text follows)

Bonjour à tous, je m’appelle Kunal Das et je viens d’obtenir mon diplôme de l’Université Concordia. J’ai rejoint l’ASQ Montréal l’année dernière et, depuis, les membres de la section de Montréal m’ont apporté une aide précieuse en matière de développement professionnel. Je tiens à exprimer ma profonde gratitude à Pierre Marquis et Raymond Dyer. Je participe activement au Comité de sensibilisation des étudiants et j’anime régulièrement, avec notre équipe, des webinaires sur la qualité dans différents établissements de Montréal.

Mon parcours vers la qualité est assez fascinant. J’étais auparavant technologue en produits laitiers et, lorsque je travaillais dans l’industrie laitière, nous devions utiliser des outils de qualité tels que les 5S, le Kaizen et l’analyse DMAIC. Plus tard, au cours de ma carrière d’étudiant en MBA, alors que je travaillais comme chercheur au département de gestion, le directeur de l’école de commerce m’a conseillé de suivre des cours sur Six Sigma Black et l’assurance qualité, car il voyait en moi le potentiel de m’épanouir dans un environnement de gestion générale. Après avoir obtenu mon MBA, j’ai commencé à travailler dans le secteur de la chaîne d’approvisionnement et des opérations au sein de l’industrie agroalimentaire.

En 2023, après avoir constaté les nombreux progrès réalisés dans les domaines de la technologie et de l’IA, j’ai souhaité approfondir mon expertise et j’ai décidé de postuler au programme de maîtrise en ingénierie de l’Université Concordia. J’ai finalement été accepté dans ce programme et je participe actuellement à des projets d’amélioration de la qualité.  

J’espère sincèrement que mon parcours vers la qualité motivera les nouveaux diplômés à rejoindre l’ASQ Montréal.

Hello everyone, I am Kunal Das, a recent graduate from Concordia University. I joined ASQ Montreal last year and ever since I have been immensely helped by the members of the Montréal division in terms of professional development. I am highly grateful to Pierre Marquis and Raymond Dyer. I am actively working with the Student Outreach Committee, and I actively present Quality webinars in different institutions across Montréal with our team.

My journey of coming into Quality is quite fascinating. I used to be a Dairy Technologist and when I was working in the Dairy Industry, we needed to use Quality tools such as 5S, Kaizen and DMAIC analysis. Later on, during my career as an MBA student when I was working as a researcher in Management department, I was advised by the director of the Business School to take Six Sigma Black and Quality Assurance courses, since he saw my potential to thrive in the General Management environment. After graduating with my MBA, I started working in the Supply Chain and Operations sector in the Food and Agriculture Industry.

In 2023, after seeing a lot of advancement in Technology and AI, I wanted to take my expertise further and decided to apply for MEng in Concordia University. I got accepted into the program eventually, and currently I am involved in improvements of Quality.

I sincerely hope that my journey to Quality may motivate new graduates into joining ASQ Montreal. 

Journey to Quality | Itinéraire vers la qualité Read More »

Voice of The Customer | Voix du Client

Voice of the Customer / / /

By Claudio Sasseron, Responsable VoC, (English text follows)

La participation à l’ASQ est extrêmement gratifiante, notamment parce qu’elle nous permet de rester à jour face aux dernières évolutions et tendances. Les rencontres favorisent toujours des discussions riches et génèrent des idées précieuses pour la pratique professionnelle au quotidien.

Un exemple récent est la présentation des mises à jour de l’ISO 9001:2025, abordée lors de la réunion du 27 mars. Ce sujet, fréquemment demandé lors des rencontres, a atteint un taux de satisfaction de 96% parmi les participants, ce qui souligne sa pertinence.

Les normes doivent suivre les transformations du monde de l’entreprise. L’évolution des modes de travail et les avancées technologiques nous poussent constamment à adapter et à améliorer les meilleures pratiques, afin de rester performants dans un environnement dynamique et en constante évolution.

Pour cette raison, en plus de se tenir informé grâce à des formations, des livres et des événements, les échanges avec d’autres professionnels ainsi que la participation à des forums où ces sujets sont abordés sont extrêmement importants.

Je le recommande toujours: participez.

À la prochaine!

Claudio Sasseron

Participation in ASQ is extremely rewarding, especially because it helps us stay up to date with the latest changes and trends. The meetings consistently foster rich discussions and generate valuable insights for everyday professional practice.

A recent example was the discussion of the ISO 9001:2025 updates, which was covered during the meeting on March 27. This topic, frequently requested in meetings, achieved a 96% satisfaction rate among participants, reinforcing its relevance.

Standards need to keep pace with transformations in the corporate world. The evolution of ways of working and advances in technology constantly challenge us to adapt and improve best practices, ensuring our effectiveness in a dynamic and ever-changing environment. 

For this reason, in addition to keeping yourself updated through courses, books, and events, discussions with other professionals and participation in forums where these topics are addressed are extremely important. I always recommend it – get involved.

See you soon!

Claudio Sasseron

Voice of The Customer | Voix du Client Read More »

Student Outreach | Sensibilisation étudiante

Student Outreach / / /

Pierre Marquis, Membership Chair Section Montréal, Student Outreach Committee Member (An English text follows)

Activités de sensibilisation des étudiants – mars et avril 2026

Après un mois de février sans activité du comité, nous serons présents à deux activités en mars et une autre en avril.

Le 26 mars, Hani Antar va rencontrer des étudiants de l’UQAM ESG dans le cours de consultation et pratique du management; invité par la professeure, il aura l’opportunité de raconter des anecdotes comme consultant et de parler des avantages à être membre étudiant d’ASQ Montréal.

Le 26 mars en soirée, Raymond Dyer et Eric Hosking iront à Concordia pour du réseautage avec les étudiants en génie industriel, organisé par le chapitre étudiant d’IISE (Institute of Industrial and Systems Engineers).

Le 30 avril à Concordia, un panel d’expert (membres séniors d’ASQ Mtl) seront invités à raconter leur parcours académique et professionnel dans le cadre d’un cours sur la qualité donné par la professeure, selon la formule “Les multiples facettes de la qualité”.

ACADEMIA:

  • Contactez-nous si vous souhaitez organiser un événement avec vos étudiants et discutons de la manière dont nous pouvons aborder le sujet de la qualité dans le monde universitaire.
  • Si vous faites partie d’un établissement d’enseignement et que vous souhaitez avoir plus de visibilité sur les sujets liés à la qualité, contactez Pierre Marquis sur LinkedIn. Nous disposons d’un réseau de conférenciers potentiels qui pourraient vous intéresser.

Student Outreach Activities – March and April 2026

After no activity held by the committee in February, we will be present at two events in March and at another one in April.

On March 26, Hani Antar will meet students at ESG UQAM during the course entitled “Consultation et pratique du management”; invited by the teacher, he will have the opportunity to tell stories as a consultant and to talk about the benefits of being a student member of ASQ Montreal.

On the evening of March 26, Raymond Dyer and Eric Hosking will be at Concordia for networking with industrial engineering students, organized by their IISE chapter (Institute of Industrial and Systems Engineers).

On April 30 at Concordia, an expert panel (senior members of ASQ Montreal) will be present to explain their academic and professional career path during a course on Quality, as invited by the teacher; the event is entitled “The Many Faces of Quality”.

ACADEMIA:

  • Contact us if you are organizing a student event and wish to discuss how to present quality-related topics in the university.
  • If you are part of an educational institution and would like to have more visibility on quality-related topics, please contact Pierre Marquis on LinkedIn. We have a network of potential speakers that may be of interest to you.

 

Student Outreach | Sensibilisation étudiante Read More »

Mot de la présidente | Word from the Chair

Word from Section Chair / / /

Par Chantale Simard, MBA, ASQ Senior Member, CSSGB (English text follows)

Avec l’arrivée du printemps, c’est souvent un moment où l’on prend un peu de recul pour réfléchir à ce que l’on souhaite améliorer ou faire évoluer.

Le monde de la qualité est en constante évolution. Les nouvelles technologies, les attentes des clients et la complexité croissante des organisations nous amènent à adapter nos pratiques et à apprendre continuellement. C’est ce qui rend notre domaine si stimulant.

L’une des grandes forces de l’ASQ Montréal est justement de permettre ces échanges entre professionnels de la qualité. Nos événements et nos activités sont des occasions de partager des expériences, de découvrir de nouvelles idées et de rester connectés avec notre communauté.

Au cours des prochains mois, nous continuerons à vous proposer des conférences, des rencontres et des occasions de réseautage pour soutenir le développement de notre communauté.

J’espère avoir l’occasion de vous croiser lors d’un de nos prochains événements.

Envoyez-moi vos commentaires

With the arrival of spring, it is often a good time to step back and reflect on what we would like to improve or evolve.

The world of quality is constantly evolving. New technologies, changing customer expectations, and the growing complexity of organizations require us to continuously adapt our practices and keep learning. This is what makes our field so stimulating.

One of the great strengths of ASQ Montréal is the opportunity it provides for exchanges among quality professionals. Our events and activities create opportunities to share experiences, discover new ideas, and stay connected with our community.

In the coming months, we will continue to offer conferences, meetings, and networking opportunities to support the development of our community.

I look forward to seeing many of you at one of our upcoming events.

Send me your comments

Suivez-nous sur LinkedIn

Explorez NOTRE site myASQ Montréal |  Explore OUR Montreal myASQ site.

Mot de la présidente | Word from the Chair Read More »

ASQ Montreal Section – Education Program 2026

Education / / /

Dr David TozerBy Dr. David Tozer, Ph.D., ASQ CQE and SSBB, Education & Audit Chair.

Having ASQ certification gives you an edge in the market and can significantly increase your income.

ASQ Certification often leads to higher paying employment.  The money invested in education and certification increases chances of finding employment quickly in the downsizing environment we live in.

For advice on the program, contact David Tozer at davidtozer@qualitiqua.com or call 514-694-2830.

The following is a list of the certifications and some of the topics covered.

Certified Quality Engineer: Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.

Certified Reliability Engineer: Topics include: reliability management, probability and statistics, modelling and prediction, data collection and analysis, design for reliability, maintainability and availability, reliability testing, product safety and liability.

Certified Software Quality Engineer: Topics include: cost of quality and return on investment, team formation and group dynamics, Life Cycles and Process Models, Systems Architecture, Requirements Engineering, Requirements Management, Audits, Maintenance Management, Software Analysis, Tracking and Controlling, Risk Management, Process and Product Measurement, Analysis and Reporting Techniques, Software Verification and Validation, Software Configuration Management.

 Certified Quality Inspector: Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.

Certified Quality Technician: Topics include: quality concepts, team formation and group dynamics, planning for sampling, problem solving, procedure and instruction preparation, statistical methods, cost of quality.

Certified Calibration Technician: Topics include: testing, calibration, repair, maintenance, environment, electrical, mechanical and electro-mechanical equipment.

Certified Quality Improvement Associate: Topics include: quality tools, improvement projects and teams.

Certified Quality Process Analyst: Topics include: problem solving methods, quality tools, improvement projects and teams,

Certified Master Black Belt: Requirements: Many years experience at the Six Sigma Black Belt level, portfolio of achievements, demonstration of practice and advancing the quality field.

Certified Six Sigma Black Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.

Certified Six Sigma Green Belt: Topics include: quality concepts, cost of quality, enterprise-wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.

Certified Six Sigma Yellow Belt: Topics include: problem solving using Define, Measure, Analyse, Improve, Control.

Certified Manager of Quality/Organizational Excellence: Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement. 

Certified Quality Auditor: Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.

Certified Food Safety and Quality Auditor: Topics include: auditing for Food Safety, HACCP, managing methods for food safety, reporting on food safety.

Certified Medical Device Auditor: Topics include: standards, regulations, directives, guidance, systems and controls, auditing.

Certified Pharmaceutical GMP Professional: Topics include: human and veterinarian, standards and regulations, raw material management, manufacturing control, pharmaceutical delivery methods, packaging and labeling, auditing,

Certified Construction Quality Manager: Topics include: contract management, quality planning, resource management, documentation, closing the contract, risk management, environment, safety, team building, quality tools and statistical methods.

Certified Supplier Quality Professional: Topics include: supply chain quality, quality assurance plans, scrap reduction, repair and rework cycle time.

ASQ Montreal Section – Education Program 2026 Read More »

Unemployed Members – Dues

Messages / / /

Any individual Full or Senior, or a Fellow member may participate in ASQ’s unemployment dues relief program if they want to continue maintaining their ASQ membership. For more information:

  • Log-in to your ASQ account, go to the My Account page, select Unemployed Members on the left panel. The Unemployed Member Dues page appears.
  • Download the ASQ Unemployment Program Application, complete and submit to ASQ-HQ.
  • Don’t forget to Log-out.

Tout membre individuel Titulaire, Senior ou Fellow peut participer au programme d’allègement des cotisations de chômage de l’ASQ s’il souhaite continuer à maintenir son adhésion à l’ASQ. Pour plus d’informations:

  • Connectez-vous à votre compte ASQ, allez sur la page Mon compte (My Account), sélectionnez Membres chômeurs (Unemployed Members) sur le panneau de gauche. La page Cotisations des membres chômeurs (Unemployed Member Dues) s’affiche.
  • Téléchargez la Demande d’adhésion au programme de chômage de l’ASQ (ASQ Unemployment Program Application), remplissez et envoyez à ASQ-HQ.
  • N’oubliez pas de vous déconnecter.

Unemployed Members – Dues Read More »

Voice of The Customer | Voix du Client

Voice of the Customer / / /

By Claudio Sasseron, Responsable VoC, (English text follows)

L’apprentissage continu ne consiste pas seulement à accumuler des connaissances – c’est apprendre à s’améliorer avec méthode.

Beaucoup d’organisations fonctionnent encore en mode “essayer et échouer”, en testant des solutions au hasard jusqu’à ce que quelque chose marche. Cette approche consomme du temps, de l’énergie et des ressources. Utiliser des méthodologies pratiques et efficaces permet d’apprendre plus vite, de réduire l’incertitude et de résoudre les problèmes de façon constante.

Les méthodes structurées transforment l’essai en processus. Au lieu de dépendre de l’intuition, on analyse les données, on identifie les causes réelles et on applique des améliorations durables. Apprendre les outils de qualité n’est pas de la bureaucratie – c’est accélérer les résultats avec confiance.

Un bon exemple a été la conférence sur la résolution structurée de problèmes lors de la dernière semaine de février: avec des exemples clairs, elle a montré comment une analyse structurée relie la cause racine à la perception du client, atteignant 99 % d’approbation des participants. Quand on utilise une méthode, l’apprentissage devient évolution.

Participer au groupe ASQ renforce aussi cet apprentissage continu. Plus que du réseautage, c’est un espace pour partager des expériences réelles, apprendre des bonnes pratiques et développer sa maturité professionnelle.

Ceux qui apprennent méthodiquement progressent toujours, et pas seulement de temps en temps.

À la prochaine!

Claudio Sasseron

Continuous learning is not just about gaining knowledge – it is about improving with method.

Many organizations still operate in “try and fail” mode, testing random solutions until something works. This approach consumes time, energy and resources. Using practical and effective methodologies allows us to learn faster, reduce uncertainty and solve problems consistently.

Structured methods transform attempts into processes. Instead of relying on intuition, we analyze data, identify real causes, and apply sustainable improvements. Learning quality tools is not bureaucracy, it is accelerating results with confidence.

A good example was the structured problem-solving conference held in the last week of February: with clear examples, it showed how structured analysis connects root cause to customer perception, achieving 99% participant approval. When we use a method, learning becomes evolution.

Participating in the ASQ group also strengthens continuous learning. It is more than networking – it is a place to share real experiences, learn best practices, and grow professional maturity together.

Those who learn with method improve always, not only sometimes.

See you soon!

Claudio Sasseron

Voice of The Customer | Voix du Client Read More »

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