By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, Quality Management Professional, CSSGB with Rolls-Royce
As Quality professionals, as in everyday life, we sometimes find ourselves in situations where taking a shortcut feels like a good option, as opposed to the longer and perhaps more correct option.
I cannot know the number of certificates of conformity I have signed in my career to date, there have been too many. But I always did my best to assure that the work that went into manufacturing the product was done correctly before putting my signature to paper.
I can clearly remember a heated exchange I had with a contract administrator who wanted to ship his parts ASAP, and who was getting terse with me because I was doing my regular due diligence (aka taking longer than he would have liked). In the end I told him that he could sign the CofC himself, as well as deal with any issues that come up after. The most immediate issue would have been that at the time, I was the only person authorized by that particular customer to give the final sign off on their products in our company, so another person’s signature on the CofC would have raised immediate red flags. Long story short, he suddenly became very willing to give me another precious 5 minutes to review all the job records properly before giving the final sign off.
Shortcuts: not always the best choice.
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