May 2019 (Volume 69 - Issue 5)
Our objective: To increase awareness, interest, and involvement in
activities and quality-related subjects.
Visit our LinkedIn group at https://www.linkedin.com/groups/90170/
|10 - Organization Members|
Wednesday, May 29, 2019
join us on May 29th, 2019 for our 5th annual Pecha Kucha Night.
of System Safety and Reliability Engineering @
Pratt & Whitney Canada
For a Quality Manager, one of the
greatest challenges is when your organization wants to break the rules.
As Quality Manager, you have the power to grant an exception, but
should you? You want to be a "team player", but not a pushover! Quality
is at stake!
Avrum Goldman's career at Pratt
& Whitney spans 34 years in the fields of Engineering,
Airworthiness, Quality and Sustainability. He has worked on nearly all
of P&WC’s product families, from design, development
and certification through production,
service and overhaul. He has also
worked on system safety, cost engineering, process certification and
Quality Engineer, formerly with WECO Electrical Connectors
If we look back in just the recent year,
we have seen many changes in the world and even in ASQ organization. We
read in Quality Progress magazine about the future of Quality.
It’s hard to predict where we will be even for next year.
But, there are some main directions
for entire humanity.
Manager, Canada @ NQA Canada
Professor @ Concordia Institute for Information
As competition is increasing in all
manufacturing and industrial sectors, researchers/engineers and
managers are trying to develop, design, and implement novel and
innovative solutions to further improve efficiency of manufacturing
processes. In order to achieve this goal, a company has to invest
tremendous effort in both quality and maintenance
domains to insure that the industrial processes move smoothly during
the production run and operate at
full potentials with highest reliability and minimum waste.
Farnoosh Naderkhani received her Ph.D.
in Mechanical and Industrial Engineering (MIE) from the University of
Toronto in 2017. She is currently an Assistant Professor with the
Concordia Institute for Information System Engineering (CIISE) at
Concordia University. Prior to joining CIISE, she was a Post-doctoral
Fellow at H. Milton Stewart School of Industrial and Systems
Engineering at Georgia Tech.
ASQ Members and Non-members: $40 for meal, tax and service included
Students: $20 for meal, tax and service included
New ASQ Members (first time only): Free
Drinks not included
Payments are with cash and cheque only. Thank you.
There is FREE PARKING directly in front of the hotel.
As well, the 72 and 225 STM buses will drop you off within walking distance of the hotel.
your business cards and be ready to
your business cards and be ready to
June 19, 2019: Networking Event
September 25, 2019: Hospital tour of the Jewish General Hospital
October 30, 2019: General Assembly and Medical/Pharmaceutical Topic
November 27, 2019: Counterfeiting in the Food/Other Industry
REGISTER EARLY FOR THESE UPCOMING EVENTS!!
SPACE WILL BE LIMITED!!
By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB
To paraphrase a common saying:
"Fool me once, shame on you;
fool me twice, shame on . . . YOU AGAIN."
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA
I have spoken, in past articles this year, of the challenges that face the leadership team and in particular of those driven by ASQ HQ's substantial transformation this year. Locally we are finding challenges within our own sphere. Last month I talked about losing our immediate past chair Robert Demers who chaired the section for two years. This month our secretary, Flor-Marlene Diaz has stepped down due to the pressures of her work and personal commitments. Raymond Dyer has stepped in to fill the hole. The last three years have seen an erosion of the LT and a significant rebuild under Robert. Again we find ourselves looking to find the leaders we need to keep the section vibrant. It is fortuitous that we are about to kick off the election cycle and you will start to see calls for potential candidates in the coming newsletters.
Part of the ASQ HQ transformation was the elimination of the strict requirement to hold a General Assembly. It is not clear to us how to proceed with the election process in this environment so we have decided to hold the GA, as we have been doing, and to proceed with the election process in that forum. We will also try to have a speaker at the same time so that we can accord 1.0 Recertification Units for this event as we did last year and not the 0.5 RU we accord for other events with only a speaker or speakers.
Renewal is not just an issue for us. Our longtime collaborator, ASQ Montreal Francophone, Section 404, is struggling to find leaders for their section. I have said to my team that it is in our interest to support them and help them to ensure they remain vibrant. I encourage readers who may have an interest in becoming leaders to consider the opportunities there.
On a bright note, our section received a Performance Awards & Recognition Committee Silver award for our performance in 2018. The award is granted to the section for delivering on a business plan that we share with HQ each year and which is aligned to goals established for the whole ASQ organization. Some of the keys to our business plan are the speaker events which we host, to bring quality from a broad spectrum of disciplines, to members. We also host tours and, as you heard last month, we are rebuilding our links to student populations, a key to long term sustainability of the section. There are dozens of smaller scale actions that we execute as well, but space does not permit me to describe. This is our second award and Robert reminds me is it the second on his watch. Of course Robert did not do that alone, so again I have the pleasure of giving kudos to the whole team!
Our Vice Chair, Chantale, is taking time off from work to attend the ASQ World Conference on Quality and Improvement later this month. We have given her a list of items to advocate for when she meets her peers in sessions established for that purpose. Things like translation of ASQ material into foreign languages starting with French, as we try to address increasing globalization of our world. It is not all work. She gets to witness several topnotch keynote speakers and attend a selection from over a hundred seminars spanning every subject in Quality. She will surely enjoy this event and we hope her influence bears fruit.
I attended our last speaker event and I was not disappointed. I will leave the description to others in this newsletter.
And finally . . . our May event is our 5th annual (and always fun) Pecha Kucha Night. These are always popular and interesting. Please try to be there.
By Raymond E. Dyer, ASQ Senior Member, CMQ/OE, CQA, Historian and Internet Liaison
Had you come . . . Lean and Statistical Thinking
Presenting statistical topics might appear to many as a daunting task. Try maintaining everyone's attention and generating interest ... not easy! Not everyone appreciates the formulas and the mathematics behind them. However, Martin Carignan has been a regular and well appreciated presenter of statistical topics for our ASQ Montreal Section events for many years now, and brings a practical simplicity and a good dose of humour to keep it interesting and value-added for our members and event attendees.
This time, he brought along Vincent Béchard. Martin and Vincent partnered to provide an excellent presentation on "Lean and Statistical Thinking". Martin presented the theory and the formulas (e.g. Kingman's equation). Then Vincent, using a simulation software called FlexSim (see https://www.flexsim.com), demonstrated the influence of certain parameters as discussed by Martin's theory on a baggage handling system. It was an awesome presentation.
I'll cheat a little and go straight to some of the key messages I picked up (no complicated detailed formulas I promise). Firstly, one common perception is that Lean is all about reducing process waste, whereas Six Sigma is about reducing process variation. Actually, Lean is also about reducing variation. One cannot optimize a process flow and eliminate Waste (Muda) if Unevenness (Mura) and Overburden (Muri) are there. As a matter of fact, Mura and Muri are often the root causes of Muda.
Unevenness or Mura are just another way of saying variation. If not controlled, then one cannot easily determine what level of resources to plan for. Given the frequent tendency to try to use resources to as close to capacity as we can, we often end up overburdening them (Muri) when the requirement for them varies upwards. At 75% capacity, waiting times can triple and such delays increase exponentially as the average capacity utilization increases towards 100%. This leads to waste insofar as the customer experiences waiting times that can often be quite costly, e.g. delaying an airplane because luggage was delayed while being handled.
The Kingman's equation (don't worry, I promised I'd keep it simple) is based on three components, i.e. Variability, Utilization, and Time. The higher the variability, the closer the utilization gets to 1 (i.e. 100%), &/or the higher the average processing time, the higher we can expect the waiting time in the queue to be. It's that simple.
An interesting takeaway, that I've known for years, is that aiming for 100% capacity utilization (people, machines, processes, etc.) leads to failure. I also liked the laws Martin finished off the presentation with after Vincent had shown us a few interesting baggage handling system simulation runs to prove Martin's theory discussions.
The first law was the Law of variability, i.e. increasing variability always degrades the performance of a system. The second line was the Law of buffering. In other words, the variability of a system will be buffered by some combination of either inventory, capacity, &/or time. Interestingly, Martin provided examples like using inventory to buffer variation in the demand for ballpoint pens, using capacity to buffer variation in the demand for fire fighters, and using time to buffer variation in the demand for organ transplants.
While the Kingman's equation was presented in detail, it was broken down to its tangible components that event attendees could easily understand. As usual, Martin put on an excellent presentation and Vincent added very concrete visual simulations that drove home the points of variation, capacity, and time as key elements affecting waiting times. It was very interesting and, in the end, all made sense. Not bad for a statistical topic!
Avoine, Eng., ASQ Senior Member, CSSGB, VoC Chair
Give me your feedback by e-mail
By Veronica Marquez, M.Sc., CSSBB, ASQ Senior Member, Student Outreach Committee Chair
So, by now most students
have finished their semester… finally time for some
R&R! Enjoy the summer and everything that
Montreal has to offer!
ASQ Montreal Section thanks our Organization Members:
Montreal Francophone Section 404 (May - June 2019)
ASQ Wins Trailblazer Persi
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: Dr. David Tozer: (514) 694-2830, firstname.lastname@example.org
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:
June 5, 2019
Consult the List of Your Executive
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
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Download the ASQ Unemployment Program
PDF (105 KB)
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