May 2020 (Volume 70 - Issue 5)
Our objective: To increase awareness, interest, and involvement in
activities and quality-related subjects.
Visit our LinkedIn group at https://www.linkedin.com/groups/90170/
Visit our myASQ web site https://my.asq.org/communities/home/138
Wednesday, May 27, 2020
GESTION DES RISQUES ET MESURES D'URGENCE DANS LE SYSTÈME DE SANTÉ AU QUEBEC
and join us online on May 27th, when our guest speaker Julie
will deliver the topic of "Gestion des risques et mesures d'urgence
dans le système de santé au Québec"
PROPOS DE L'ÉVÉNEMENT
À PROPOS DE L'ORATEUR
Ingénieure industrielle et diplômée d’une Maîtrise en ingénierie des systèmes de santé de Polytechnique Montréal, Julie Savage-Fournier a plus de 15 ans d’expérience dans le réseau de la santé au Québec. Elle a développé une vision globale de l’organisation des soins de santé par ses rôles de chargée de projet d’amélioration de processus, de conseillère stratégique et de gestionnaire. Ayant participé à plusieurs changements - tant technologiques que structurels - dans l’organisation des soins et services, elle a acquis une fine connaissance des enjeux de cet écosystème complexe.
FREE for all particpants.
NOTE: Given the current restrictions resulting from COVID-19,
this event will also be available via Webinar only.
Attendees to this event will will receive 0.5 RUs.
To register for this event, please send an e-mail confirming your presence to:
**PLEASE NOTE THAT YOU WILL RECEIVE LOGIN DETAILS PRIOR TO THE EVENT.**
Please note that we are planning to have a webinar on Wednesday, June 17th, 2020. The presenter and topic remain to be confirmed, but we are trying to secure another French speaker in the Health Care services sector.
Also, although currently postponed, here are some events we still would like to present or hold once we get the WebEx mechanics fine-tuned:
-Women in Quality Panel Event
-Pecha Kucha Night
-Bienvenue / Réseautage: Section 401 et Section 404
By Michael Bournazian, Eng., Newsletter Editor, ASQ Senior Member, CSSGB
On March 13th, 2020, my Manager had the uneviable task of telling everyone on her team that we each needed to take our work laptops and associated gear home with us. Reason? We were being instructed to work from home until further notice due to the Covid-19 crisis.
My first thought? S#&t. Why you may ask? Well, a few reasons, but for the sake of not going on forever, I will touch on three specifically.
1) After close to 3 months of hearing about this new virus, and watching as it affected other parts of the world, it was now suddenly affecting mine. I can't say I was completely surprised: the human race has a way of . . . how can I say this nicely . . . being woefully unprepared for crises (there, no swear words).
As Quality practioners, part of our bible talks about determining and dealing with risk (previously dealt with under the umbrella known as preventive action). How did we miss the ball on this risk? Have our "leaders" dealt with this risk (now a fully blossomed event) properly? Could it have been been possible to deter it? I look forward to the future, when I can read some of the literature written about this time in human history.
All that aside, my immediate world was now affected. I had to deal with this the best I could, not just for me but for everyone else that matters to me.
2) Up until March 13th, 2020, I could count on the fingers of one hand the number of days I had worked from home instead of going into the office. Now suddenly, I was going to be in a situation where I would need . . . 100 hands?
I must admit that the first 1-2 weeks of this adventure (now into Week 9 at time of writing) were not easy. Working from my "home office" took some adapting, but by the end of Week 2, I had settled into a fairly manageable routine.
I still prefer working from the work office (see Reason #3 below), but this will do fine for now. And when I consider the number people I know who are currently unemployed due to the Covid-19 situation, I consider myself fortunate.
3) Up until March 13th, 2020, my comfort zone when it came to doing my Quality roles included actual human beings around me. I may be mainly an introvert, but that does not make me antisocial.
I have always thrived on being able to deal face-to-face with people when discussing issues, conducting audits, having meetings, etc. Now, for the past almost 9 weeks, I am still dealing with all these same people, but by telephone, e-mails and Circuit and Teams calls/meetings. And like Point #2 above, I have settled into a fairly manageable routine when it comes to this new communication reality of working from home. But yes, I still prefer communicating in the work office.
How long this situation will continue is anybody's guess unfortunately. Changing scenarios and policies don't help much when seeking confidence. But there is a light at the end of the tunnel, and I want to see it. So for the time being, I am grateful to still be earning a paycheck when so many others are not, grateful to have my health, grateful to have a solid roof over my head, grateful to have the abilities to adapt to this new (temporary) reality.
Here's to the light at the end of the tunnel . . . don't take so long getting here please.
You may notice a few different titles in the table of contents this month. Firstly, we did not have any new information to present regarding the Student Outreach Committee. In its place in Section 8, we have a behind the scenes look at out first webinar event from April 2020. Presented in both English and French, Jean-Pierre Amiel takes us through the makings of this event. Thank you J.P. for this article in our May Newsletter.
Also, Section 12 normally reserved for ASQ News is taken over this month by . . . oh look, it's J.P. again! Two years ago, he wrote this wonderful piece entitled "Brain Juice": an attenpt to entice new people into our ASQ Montreal leadership ranks. It was decided that this would be a good time to ressurect the article, dust it off and present it here again, which the ultimate intention of enticing some new blood to join us on this Quality journey of ours. Hope it works.
Any feedback? Click on the link in the bottom right corner of this section and let me know. Thanks.
By Eric Hosking, Senior Consultant to Shainin, CQE, CSSBB and CQA
We have been struggling with the Covid-19 crisis and the new normal since the second week of March. Deserted strip malls, kids home from school and many people thrown out of work. Everyone else is taking extraordinary measures to function in isolation and some heroic folks are stepping up to answer the call to support those who could not otherwise get support, by volunteering on the front lines.
Our new normal forces us to move our monthly speaker events, normally in a restaurant or hotel, to a Webinar format. We did just that on April 29th and it went off very well. Our Programs team spent many weeks prior to the event setting up practice meetings and running through the functions of the Webex tool. Our speaker Deborah Esplin was a real sport and attended a number of the dry runs to make sure that everything ran smoothly. And it did. I want to give a shout-out to Ray, Sam, Veronica and Jean-Pierre. Special thanks to Jean-Pierre for securing a dedicated Webex account for our section and then investing countless hours learning the tool.
I found the presentation to be excellent. Deborah sure knows her food fraud. But I leave it to others to describe the outcome below.
I also need to thank Jean-Pierre for translating our second MyASQ site into French. Again, an effort of countless hours. This is a key step as we live up to the commitment we made to support Francophone members that we are now starting to slowly absorb since the dissolution of Section 404.
The absorption of 404 members, we are being told, is taking much more time than we expected because the folks at HQ are dealing with their own Covid-19 driven constraints and the distraction of the World Conference on Quality and Improvement webinars.
The absorption rate notwithstanding, we have the ability to communicate with the 404 members and we are issuing a letter to welcome them on-board and pointing them to our media sites, including our French MyASQ site.
Our next event on May 27th is our first French speaker event. It will again be a webinar. Julie Savage-Fournier will be talking about the Gestion des risques et mesures d'urgence dans le système de santé au Québec. This will be a very timely subject given the Covid-19 environment we are living in. I would love to hear that in addition to legacy 401 members, many 404 members chose to attend.
In closing I would like to return to the WCQI. Keynote speakers presented on May 6th. The whole package, dozens and dozens of webinars, have been packaged and are now online to be viewed. This is probably the cheapest way to experience the conference and I encourage you to look into it.
By Amine Djeffal, CQA, RAC, Quality and Regulatory Affairs Professional
Had You Connected . . . FOOD FRAUD
Deborah Esplin is a Food Safety and Quality Contract Auditor with SAI Global, with 16 years in food production and auditing. Before starting her career in consulting, Debra worked 13 years for several companies ranging from nut and granola processing, gluten-free bakery products to natural products and packing of drink mixes. As a food safety consultant, she has carried out almost 200 audits in food manufacturing plants in North America. Since fraud detection and controls are important elements in many of the standards audited, this webinar was an opportunity to learn more from Deborah’s experience and knowledge.
According to the Canadian Food Inspection Agency (CFIA), food fraud happens when food is intentionally misrepresented. It may also happen through substitution, addition/adulteration and tampering at any point in the supply chain. In 2019, Canadians were shocked when confronted with news that counterfeit seafood had found its way onto retail store shelves and restaurants. Surprisingly, only 44% of the attendees felt confident in the food they consume as being genuine, based on webinar poll results.
Food adulteration is not easy to control due supply chain complexicity. In addition, one cannot rely solely on certifications to reduce risk. Some certifications like those issued by the Global Food Safety Intiatiative (GFSI) require food fraud risk assessment and controls from applicants. At government level, CFIA requires preventive control plans for meeting labelling regulations. Other initiatives and strategies to mitigate risks iinclude stricter control over labelling. Definitely it takes a joint effort between industry, including all stakeholders in the supply chain, and governments.
It is also important to not forget the public, which needs to be part of the solution, by making information easily accessible in addition to having the ability to lodge compliants and report fraud.
As a bonus, instructions on how to do a taste test were provided at the end of the presentation.
In conclusion, the topic was very interesting and the webinar worth the attendance.
By Amine Djeffal, CQA, RAC, Quality and Regulatory Affairs Professional
Despite a few technical issues at the beginning of our first webinar, feedback from participants was highly positive for most of the categories. Levels of satisfaction for Subject, Approach and Presenter categories all reached 100%.
Most of the participants have expressed interest in attending other webinars. However, no specific subjects for upcoming webinars have been chosen by the audience from the list provided at the end of the presentation. Based on poll results, nearly 67% of the participants heard about the event through ASQ Montreal 0401 Newsletter, which demonstrates it is still the perfect communication channel to reach a maximum number of ASQ members, and keep them informed about Section’s events. Finally 7:00 pm to 9:00 pm was the best time to join webinar based on feedback from the participants.
We would like to thank all the devoted people who made this first webinar experience a success, including of the all participants.
Stay tuned and informed.
Give me your feedback by e-mail
By Jean-Pierre Amiel, ASQ Senior Member, ASQ CQA
un petit aperçu des coulisses de la réalisation
du tout premier webinaire de la section montréalaise du 29
avril, 2020. Vous pouvez lire l’article d’Amine
Djeffal sur le webinaire. En fin de compte, Raymond Dyer et
moi-même avons produit le tout premier webinaire de la
section de Montréal qui a permis à 21 membres de
participer virtuellement à
l’événement "La fraude
alimentaire" présenté par Deborah
y a environ trois ou quatre ans, le feu Eric Stern, a
proposé à l’équipe de
direction (LT) le format du webinaire. Il estimait que nous devrions
être en mesure de donner à tous les membres
l’occasion de participer à nos
activités même s’ils ne pouvaient pas y
assister physiquement. Eh bien ces jours-ci, la technologie a beaucoup
évolué et grâce (?) aux
règles de confinement du COVID-19 ainsi qu’aux
stratégies commerciales d’ASQ, nous avons
maintenant eu cette occasion en or de venir dans vos maisons et
bureaux. Merci à Eric pour ce défi.
l’ai accepté lors de notre dernière
réunion "physique" du LT. À
l’origine, nous avions prévu faire une diffusion
en direct de la table ronde prévue sur "Les
femmes dans la qualité". Cependant, lorsque les
restrictions de voyage sont entrées en vigueur, la LT a
estimé que nous ne pouvions pas gérer une
entreprise aussi complexe – quatre sites plus le
modérateur et sa gestion, et dans un délai
relativement court. Lorsque nous avons remanié notre horaire
pour trouver des solutions de rechange, Deborah Esplin a
accepté de faire une présentation virtuelle
(webinaire). Avec ce GO dans la poche, la recherche a
commencé et nous avons finalement pu livrer une
réunion virtuelle de près de deux heures presque
sans bogue. Nous devrons nous assurer que nos instructions
d’ouverture de session indiquent comment activer les
paramètres audio et visuels du participant.
ne vais pas entrer dans tous les détails de ma courbe
d’apprentissage, mais, c’était
à la fois un grand défi et un que j’ai
aimé relever. Il y a quelques mois, le siège
social d’ASQ a créé un compte Cisco
Webex à partir duquel nous avons
décidé de travailler. J’ai
hésité un peu parce que je
n’étais pas sûr que mon ordinateur
tablette pourrait gérer tout cela et aussi parce
qu’il y avait tellement de recherches à faire sur
la meilleure façon de le réaliser.
a small look behind the scenes to the realization of the
Montreal section’s first-ever webinar on April 29th, 2020.
can read about the webinar event in the article by Amine Djeffal.
Bottom line, Raymond Dyer and I produced the first ever Montreal
Webinar which brought 21 members virtually to the “Food
Fraud” event presented by Deborah Esplin.
use of the
webinar format was actually brought to the Leadership Team (LT) by the
late Eric Stern about three or four years back. He felt that we should
be able to give all members an opportunity to participate in our events
even if they could not physically attend. Well these days, the
technology has greatly evolved and thanks (?) to the COVID-19
confinement rules as well as to ASQ’s business strategies, we
have now had this golden opportunity to come into your homes and
offices. So, to Eric, thanks for this challenge.
accepted it at our last “physical” LT meeting.
Originally, we had planned to do a live broadcast of the planned panel
discussion on “Women in Quality”. But, when travel
restrictions came into force, the Leadership Team felt we could not
handle such a complex undertaking – four sites plus the
moderator and the controls – and in a relatively short time
frame. As we shuffled our schedule to find alternatives, Deborah Esplin
agreed to do a virtual presentation (webinar). With this GO in the
pocket, research started and we eventually delivered an almost bug-free
nearly two-hour virtual meeting. We will have to ensure that our log-in
instructions include how to turn on the attendee’s audio and
won’t go into all the details of my learning curve but, it
was both a tall order and a challenge which I loved taking on. A few
months ago, ASQ HQ created a Cisco Webex account from which we decided
to work. I did hesitate a bit because I wasn’t sure my tablet
computer could handle all this and also because there was so much
research to do on how best to realize it.
ASQ Montreal Section thanks our Organization Members:
Canada and Greenland have set up numerous Webinar events for May
and June, in lieu of
This is a republishing of a piece written by Jean-Pierre Amiel (Senior Member and ASQ CQA), with regards to volunteering for the ASQ Montreal Leadership Team:
Wanted: Brain Juice!!
I know, I know. You’ve just started a new job, reoriented your career path, have a family to raise and you’re very busy. No time to waste. The routine!
How’s about a new kind of experience!
Your ASQ Section offers great opportunities to meet others like you, to exchange on various topics and, especially, learn about what is going on in the quality field in your area and around the world.
How would you do that? Well you could attend some of our events. We organize presentations, company tours, panel discussions and even networking events.
Not enough? Why not tell us what you would like to see or even better, why not participate in making them happen.
Your Montreal section has been around for 70 years (!!!), and it’s not because of our good looks (okay, it helps). But really, it’s because we have always had individuals, like yourself, who wanted to learn and to teach and brought their commitment and energy to fruition in our development.
Learn: Because other members, like you, have been working in the quality field for years and they may have already found solutions or developed tools to your problems or situations, or they may know someone or something to handle it. You will learn to communicate with your peers, develop organizing skills, put into practice new tools, bring ideas, develop and defend them and maybe see them through development and fruition.
Teach: That’s what you give to all of us. Your freshness, your ideas, experiences and your time. You offer us this opportunity to promote, enhance and continue our legacy. The wise ones say, you learn from teaching (true?).
We don’t know everything, but we are sure open to learn.
The Leadership Team offers various volunteering options. Ask yourself what activity is right for you:
• What problems would you solve, what would you change, or what would be your personal contribution?
• Do you have specific skills or talents that you would like to share with us?
• Are you interested in acquiring a specific skill?
• What are your personal goals?
• Do you want to re-enter the job market?
• Do you want to meet new people, make contacts or share experiences?
There are many ways to get involved in the ASQ Montreal Section. Not ready to take on a commitment yet? Then take a couple of hours, come to an event (or attend a virtual webinar) and meet the members of the Leadership Team.
The following elected positions of the Leadership Team (LT) guide and ensure the continued success of the Section: Section Chair; Vice Chair; Secretary and Treasurer. They require some time commitment during their mandate.
The following other positions ensure the promotion and success of Section operations, planned activities and communications with members, non-members and other sections. These functions may be shared amongst LT members. Some require more time commitment than others (ex. Newsletter, Programs).
• Membership Chair and Quality Management Program
• Newsletter Editor
• Programs and Arrangements Chairs
• Voice of the Customer
• Audit, Education, and Recertification Chairs
• Social Media and Web Site Committee Chairs
• Nominating Chair
• Internet Liaison
Now you’re interested? Send us a note today, our next meeting is soon.
P.S.: For those members with certifications, you may claim 2.0 Recertification Units (RU) per year of service as Chair, Chair-Elect, Secretary or Treasurer and 1.5 RU per year/per committee member leader. If you perform ad hoc responsibilities, you may claim 0.2 RU per event/activity, for a total of 0.6 RU per year and 1.8 RUs MAX for ad hoc service.
Ph.D., ASQ CQE and SSBB, Education & Audit Chair
Having ASQ certification gives you an edge in the market and can significantly increase your income.
ASQ Certification often leads to higher paying employment. The money invested in education and certification increases chances of finding employment quickly in the down sizing environment we live in. People who take the section sponsored refresher courses, and spend at least twice as much time as spent in the classroom on self study, have an 80%, or better, chance of passing the examination on the first attempt.
Certified Quality Engineer Topics include: quality concepts, cost of quality, human resources, team formation and group dynamics, inspection, metrology, sampling, reliability, quality standards, quality audit, statistics, design of experiments, process improvement, liability, and modern management methods for improving quality.
Certified Six Sigma Black Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, lean enterprise, statistics, design of experiments, and design for six sigma.
Certified Six Sigma Green Belt Topics include: quality concepts, cost of quality, enterprise wide deployment, business process management, project management, team formation and group dynamics, define, measure, analyze, improve, control, and statistics.
Certified Manager of Quality/Organizational Excellence Topics include: quality concepts, quality planning, customer focus, quality standards, project management, cost of quality, team formation and group dynamics, human resources and improvement.
Certified Quality Auditor Topics include: quality concepts, team formation and group dynamics, management responsibility, audit objectives, audit preparation, audit conduct, audit reporting, sampling, and basic statistics.
Certified Quality Inspector Topics include: quality concepts, team formation and group dynamics, geometry, metrology, reading drawings, mechanical processes, statistical process control, inspection, and sampling.
Calendar and Registration Form
Questions? In house courses, etc.: Dr. David Tozer: (514) 694-2830, email@example.com
Section Executive Committee (Leadership Team) Meetings are held at different locations, starting at 6 PM. The next regular meeting is tentatively scheduled for:
June 3, 2020
Consult the List of Your Executive
Unemployed ASQ members receive a discount on their membership dues based on consecutive years of membership.
NOTE: The following links require that you be logged into your account before you try to activate them.
Download the ASQ Unemployment Program
PDF (105 KB)
Please send us your comments about the ASQ Montreal Section 0401 E-Newsletter (topics, layout, length, etc.). Do you want to contribute an article (English or French) or a good idea? Contact us by e-mail.
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